Cleaning the Engine.....................................316
Cleaning the Windows and Wiper Blades..........................................................317
Cleaning the Interior.....................................317
Cleaning the Instrument Panel and Instrument Cluster Lens
..........................319
Cleaning Leather Seats..............................320
Repairing Minor Paint Damage
.................320
Cleaning the Alloy Wheels.........................321
Vehicle Storage
.............................................321
Wheels and Tires
Tire Sealant and Inflator Kit.......................324
Tire Care..........................................................331
Using Summer Tires....................................345
Using Snow Chains
......................................346
Tire Pressure Monitoring System
.............347
Technical Specifications.............................352
Capacities and Specifications
Engine Specifications
..................................354
Motorcraft Parts
............................................355
Vehicle Identification Number..................356 Vehicle Certification Label
.........................356
Transmission Code Designation
...............357
Capacities and Specifications...................358
Audio System
General Information.....................................363
Audio Unit - Vehicles With: Premium AM/ FM/CD.........................................................364
Media Hub......................................................366
SYNC™ 3
General Information
.....................................367
Home Screen
................................................384
Using Voice Recognition............................385
Entertainment................................................396
Climate............................................................409
Phone
...............................................................413
Navigation.......................................................421
Electric Vehicle Information
........................431
Apps
.................................................................438
Settings...........................................................442
SYNC™ 3 Troubleshooting
..........................458 Accessories
Accessories....................................................475
Lincoln Protect
Lincoln Protect...............................................477
Scheduled Maintenance
General Maintenance Information...........479
Normal Scheduled Maintenance..............484
Special Operating Conditions Scheduled
Maintenance.............................................486
Scheduled Maintenance Record..............489
Appendices
End User License Agreement..................509
Type Approvals
.............................................528
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
Always store your summer tires indoors at
temperatures above 20ºF (-7ºC). The rubber
compounds used in these tires lose flexibility
and may develop surface cracks in the tread
area at temperatures below 20ºF (-7ºC). If
the tires have been subjected to 20ºF (-7ºC)
or less, warm them in a heated space to at
least 40ºF (5ºC) for at least 24 hours before
installing them on a vehicle, or moving the
vehicle with the tires installed, or checking
tire inflation. Do not place tires near heaters
or heating devices used to warm the room
where the tires are stored. Do not apply heat
or blow heated air directly on the tires.
Always inspect the tires after storage periods
and before use.
USING SNOW CHAINS WARNING
Snow tires must be the same size, load
index, and speed rating as those
originally provided by Ford. Use of any tire
or wheel not recommended by Ford can
affect the safety and performance of your
vehicle, which could result in an increased
risk of loss of vehicle control, vehicle rollover,
personal injury, and death. Additionally, the
use of non-recommended tires and wheels
could cause steering, suspension, axle,
transfer case, or power transfer unit failure.
It is also strongly advised to follow the Ford
recommended tire inflation pressure found
on the Safety Compliance Certification Label
(affixed to either the door hinge pillar,
door-latch post, or the door edge that meets
the door-latch post, next to the driver’ s
seating position), or Tire Label which is
located on the B-Pillar or the edge of the
driver door. Failure to follow the tire pressure
recommendations can cause uneven
treadwear patterns and adversely affect the
way your vehicle handles. The tires on your vehicle may have
all-weather treads to provide traction in rain
and snow. However, in some climates you
may need to use snow chains.
Your vehicle may not be compatible with
snow chain or cable usage with the
factory-fitted wheels and tires. Only certain
chains or snow cables have been approved
by Ford as safe for use on your vehicle with
the following tire size: 225/55R17. You
should only install chains or cables sized at
10 mm or less in dimension as measured on
the sidewall of your tire. Not all S-class snow
chains meet these restrictions. Chains of this
size restriction will include a tensioning
device. The chains should be mounted in
pairs on the front tires only. If you need to
use chains, it is recommended that steel
wheels (of the same size and specification)
be used, as chains may chip aluminum
wheels.
Follow these guidelines when using traction
devices:
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Wheels and Tires
•
If possible, avoid fully loading your
vehicle
• Purchase chains or cables from a
manufacturer that clearly labels body to
tire dimension restrictions.
• When driving with snow chains or cables,
do not exceed 30 mph (48 km/h) or the
maximum speed recommended by the
chain manufacturer; whichever is less.
• Drive cautiously. If you hear the chains
or cables rub or bang against the vehicle,
stop and retighten them. If this does not
work, remove the chains or cables and
prevent vehicle damage.
• Remove the chains or cables when they
are no longer needed. Do not use the
chains or cables on dry roads.
• If a temporary spare tire is mounted on
your vehicle, do not use snow chains on
the axle with the temporary spare tire.
If you have any questions regarding snow
tires or snow chains, please contact your
authorized dealer. TIRE PRESSURE MONITORING
SYSTEM WARNING
The tire pressure monitoring system is
NOT a substitute for manually checking
tire pressure. The tire pressure should be
checked periodically (at least monthly) using
a tire gauge, see Inflating your tires in this
chapter. Failure to properly maintain your
tire pressure could increase the risk of tire
failure, loss of control, vehicle rollover and
personal injury. Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended by the
vehicle manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle
has tires of a different size than the size
indicated on the vehicle placard or tire
inflation pressure label, you should
determine the proper tire inflation pressure
for those tires.) As an added safety feature, your vehicle has
been equipped with a tire pressure
monitoring system (TPMS) that illuminates a
low tire pressure telltale when one or more
of your tires is significantly under-inflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and
check your tires as soon as possible, and
inflate them to the proper pressure. Driving
on a significantly under-inflated tire causes
the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect
the vehicle
’s handling and stopping ability.
Please note that the TPMS is not a substitute
for proper tire maintenance, and it is the
driver’ s responsibility to maintain correct tire
pressure, even if under-inflation has not
reached the level to trigger illumination of
the TPMS low tire pressure telltale.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Wheels and Tires
Remote Control...............................................54
Car Finder...............................................................56
Intelligent Access Key.........................................54
Remote Start..........................................................56
Replacing the Battery..........................................
54
Sounding the Panic Alarm..................................56
Remote Start
...................................................142
Automatic Settings..............................................142
Repairing Minor Paint Damage
.................320
Replacement Parts Recommendation........13 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)..............................................................274
Reporting Safety Defects (U.S. Only)
.......274
Roadside Assistance...................................259
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................260
Vehicles Sold in Canada: Roadside Assistance Program Coverage........................................260
Vehicles Sold in Canada: Using Roadside Assistance.......................................................260
Vehicles Sold in the United States: Getting Roadside Assistance....................................259 Vehicles Sold in the United States: Using
Roadside Assistance....................................259
Roadside Emergencies...............................259
Running-In See: Breaking-In.................................................256
Running Out of Fuel......................................177 Refilling With a Portable Fuel Container........177
S
Safety Canopy™
...............................................50
Safety Precautions........................................175
Scheduled Maintenance Record..............489
Scheduled Maintenance
.............................479
Seatbelt Extension...........................................41
Seatbelt Height Adjustment
.........................37
Seatbelt Reminder..........................................39 Belt-Minder™...........................................................39
Seatbelts...........................................................33 Principle of Operation..........................................33
Seatbelt Warning Lamp and Indicator Chime..............................................................38
Conditions of operation......................................38
Seats.................................................................143
Security..............................................................74
Settings...........................................................442 911 Assist...............................................................448
Ambient Lighting................................................456 Bluetooth..............................................................444
Clock......................................................................444
Display...................................................................457
General..................................................................454
Media Player........................................................443
Mobile Apps.........................................................452
Navigation............................................................450
Phone....................................................................445
Radio......................................................................449
Sound....................................................................442
Valet Mode...........................................................458
Vehicle..................................................................456
Voice Control.......................................................457
Wi-Fi.......................................................................455
Side Airbags.....................................................48
Side Sensing System..................................208 Obstacle Distance Indicator............................208
Sitting in the Correct Position
....................143
Snow Chains See: Using Snow Chains..................................346
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................486
Exceptions............................................................488
Speed Control See: Cruise Control.............................................221
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index
U
Under Hood Overview................................297
Unique Driving Characteristics..................168
Universal Garage Door Opener................155
HomeLink Wireless Control System...............155
Using Adaptive Cruise Control.................222 Automatic Cancellation.....................................227
Blocked Sensor..................................................229
Canceling the Set Speed.................................227
Changing the Set Speed..................................226
Detection Issues.................................................227
Following a Vehicle............................................224
Following a Vehicle to a Complete
Stop...................................................................225
Hilly Condition Usage........................................227
Overriding the System......................................226
Resuming the Set Speed..................................227
Setting the Adaptive Cruise Speed...............224
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary......................................224
Setting the Gap Distance.................................225
Switching Adaptive Cruise Control Off.........227
Switching Adaptive Cruise Control On.........223
Switching to Normal Cruise Control..............230
System Not Available........................................229
Using Cruise Control....................................221 Switching Cruise Control Off...........................222 Switching Cruise Control On............................221
Using MyKey With Remote Start Systems..........................................................62
Using Snow Chains
......................................346
Using Stability Control................................204
Using Summer Tires....................................345
Using Traction Control
.................................201
Switching the System Off..................................201
System Indicator Lights and Messages.........201
Using a Switch.....................................................201
Using the Information Display Controls........201
Using Voice Recognition............................385 Audio Voice Commands...................................387
Climate Voice Commands................................388
Mobile App Voice Commands........................392
Navigation Voice Commands...........................
391
Phone Voice Commands..................................388
SiriusXM Traffic and Travel Link Voice Commands......................................................393
Voice Settings Commands...............................394
Utilizing the Mediation/Arbitration Program (Canada Only)..............................................271
V
Vehicle Care
...................................................314
General Information............................................314
Vehicle Certification Label
.........................356 Vehicle Identification Number..................356
Vehicle Storage
.............................................321
Battery...................................................................322
Body........................................................................\
321
Brakes...................................................................322
Cooling system...................................................322
Engine...................................................................322
Fuel system..........................................................322
General..................................................................321
Miscellaneous.....................................................322
Removing Vehicle From Storage
...................322
Tires.......................................................................322
Ventilation See: Climate Control..........................................138
VIN See: Vehicle Identification Number...............356
Voice Control...................................................79
W
Warning Lamps and Indicators..................103 Adaptive Cruise Control....................................103
Anti-Lock Braking System.................................
103
Autohold Active...................................................103
Autohold Unavailable.........................................103
Battery....................................................................103
Blind Spot Monitor..............................................103
Brake System.......................................................104
542
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index