2016 TOYOTA HIGHLANDER HYBRID Owners Manual

5137-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
NOTICE
■When stowing the flat tire
●Ensure that there is no object caught between the tire and the vehicle
underbody.
●Securely tighten the spare tire clamp bolt to hold the spare wheel car-
rier by the hook.
●Stow the flat tire in the spare tire location. Failure to do so may cause
damage to the spare tire carrier. Proper storage reduces the possibility
of injury in a collision or during sudden braking.
●Have the flat tire repaired and the spare tire replaced with it as soon as
possible.
■Proper storage of the spare tire
●Do not attempt to turn the spare tire clamp bolt without a tire on the
hoist assembly, as doing so may cause the wire cable to slip off of the
shaft inside the unit and the wire cable may not be able to be raised or
lowered. If the spare tire clamp bolt has been turned without a tire on
the hoist assembly and the wire cable cannot be raised or lowered,
contact your Toyota dealer.
●If the hoist assembly is slanted when
stowing a tire, the hoist assembly may
become stuck in the wheel opening
and the tire may not be raised prop-
erly, causing damage to the wheel or
the wire cable.

5147-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly. ( P. 518)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● There may be a malfunction in the immobilizer system. (P. 9 1 )
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 515)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 520)
● The 12-volt battery terminal conn ections may be loose or corroded.
If the hybrid system will not star t
Reasons for the hybrid system not starting vary depending on
the situation. Check the follo wing and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 229)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.

5157-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
One of the following may be the cause of the problem:
●One or both of the 12-volt batter y terminals may be disconnected.
● The 12-volt battery may be discharged. ( P. 520)
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to st art the hybrid system if the power
switch is functioning normally:
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
The interior lights and headlight s do not turn on, or the horn
does not sound.
Emergency start function
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5167-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent tool.
To prevent damage to the cover,
cover the tip of the screwdriver with
a rag.
Press the shift lock override
button.
The shift lever can be shifted while
the button is pressed.
If the shift lever cannot be shifted from P
If the shift lever cannot be shifted with your foot on the brake
pedal, there may be a problem with the shift lock system (a sys-
tem to prevent accidental operation of the shift lever). Have the
vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted:
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5177-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
Use the mechanical key (P.
125) in order to perform the fol-
lowing operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
(  P. 181, 184)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Opens the windows and moon roof*1 (turn and hold)*2
(  P. 181, 184)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted ( P. 151) or the electronic key cannot be used
because the battery is depleted, the smart key system, push but-
ton start and wireless remote control cannot be used. In such
cases, the doors can be opened and the hybrid system can be
started by following the procedure below.
Locking and unlocking the doors and key linked functions
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5187-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and
the power switch will turn to ON
mode.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal.
Vehicles with monochrome display:
Check that
is shown on the multi-information display.
Vehicles with color display:
Check that
and a message are shown on the multi-information
display.
Press the power switch.
In the event that the engine still c annot be started, contact your Toyota
dealer.
Starting the hybrid system
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5197-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 432)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 230)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features P. 560)
● Check if battery-saving mode is set. If it is set, cancel the function.
(P. 150)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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5207-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm, confirm
that the electronic key is being
carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( P. 95)
Open the hood and fuse box
cover.
Open the exclusive jump start-
ing terminal cover.
If the 12-volt batter y is discharged
The following procedures may be used to start the hybrid sys-
tem if the 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
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