
Problems with the rear window defroster
ProblemPossible causes/consequences andMSolutions
The rear window
defroster has deactiva-
ted prematurely or can-
not be activated.The battery has not been sufficiently charged.
XSwitch off any consumers that are not required, e.g. reading lamps,
interior lighting or the seat heating.
When the battery is sufficiently charged, the rear window defroster
can be activated again.
Switching air-recirculation mode
on/off
General notes
You can also temporarily deactivate the flow of
fresh air manually if unpleasant odors are enter-
ing the vehicle from outside. The air already
inside the vehicle will then be recirculated.
If you switch on air-recirculation mode, the win-
dows can fog up more quickly, in particular at
low temperatures. Only use air-recirculation
mode briefly to prevent the windows from fog-
ging up.
Activating/deactivating
XTurn the SmartKey to position 2in the ignition
lock (Ypage 162).
XTo activate: press thegrocker switch up
or down.
The indicator lamp in the grocker switch
lights up.
Air-recirculation mode switches on automati-
cally:
Rat high outside temperatures
Rat high levels of pollution
Rin a tunnel
The indicator lamp in the grocker switch is
not lit when automatic air-recirculation mode is
activated. Outside air is added after about
30 minutes.
XTo deactivate: press thegrocker switch
up or down.
The indicator lamp in the grocker switch
goes out. Air-recirculation mode deactivates automati-
cally:
Rafter approximately five minutes at outside
temperatures below approximately 41 ‡
(5 †)
Rafter approximately five minutes if cooling
with air dehumidification is deactivated
Rafter approximately 30 minutes at outside
temperatures above approximately 41 ‡
(5 †) if the "Cooling with air dehumidifica-
tion" function is activated
Switching the residual heat on or off
General notes
Vehicles with rear-compartment climate
control: once the engine is switched off, it is
possible to make use of the residual heat of the
engine to continue heating or ventilating the
rear and front compartment of the vehicle for
approximately 15 minutes. If the "Residual heat"
function is set for only the front or only the rear compartment, it is possible to continue heating
or ventilating for approximately 30 minutes.
Vehicles without rear-compartment climate
control: once the engine is switched off, it is
possible to make use of the residual heat of the
engine to continue heating or ventilating the
front compartment of the vehicle for approx-
imately 30 minutes.
The heating or ventilation time depends on the
temperature that has been set.
152Operating the climate control systems
Climate control

The following conditions can affect your percep-
tion of the perfume intensity:
Roperating mode of the climate control system
Rinterior temperature
Rtime of year or day
Rair humidity
Rphysiological condition of occupants, e.g. fati-
gue or hunger
The perfume atomizer can only be operated
when the climate control system is switched on
and is only active when the glove box is closed.
The perfume atomizer is provided with a pre-fil-
led vial. You can also choose from a variety of
filled perfume vials and an empty vial which you can fill yourself.
If you refill an empty perfume vial, observe the
separate information sheet attached to the vial.
!If you do not use genuine Mercedes-Benz
interior perfumes, observe the manufactur-
ers' safety notices on the perfume packaging.
Do not refill the pre-filled perfume vial when it is
empty. Dispose of the used vial after use.
XTo insert the perfume vial: open the glove
box (Ypage 326).
XSlide the perfume vial into the holder as far as
it will go.
XTo remove the perfume vial: pull out the
perfume vial.
XTo refill the perfume vial: unscrew the lid of
the empty perfume vial to refill it yourself.
XFill the perfume vial with a maximum of
0.5 fl. oz. (15 ml) of the desired liquid per-
fume.
XScrew the lid back on to the vial.
!Only refill the vial when you are outside the
vehicle. Otherwise, liquid perfume could drip
into the interior and contaminate it.
Always refill the empty refillable vial with the
same perfume. Otherwise, you might not ach-
ieve optimum results from the perfume atom-
izer.
154Operating the climate control systems
Climate control

Problems with the perfume atomizer
ProblemPossible causes/consequences andMSolutions
The vehicle interior is not
perfumed although the
perfume atomizer is acti-
vated.The perfume vial has not been pushed into the holder as far as it will
go.
XSlide the perfume vial into the holder as far as it will go.
The perfume vial is not filled sufficiently.
XPre-filled vials:dispose of the empty vial.
XUse a new pre-filled vial.
XRefillable vials: fill the perfume vial with a maximum of 0.5 fl. oz.
(15 ml) of the same perfume.
The perfume atomizer is faulty.
XHave the perfume atomizer checked at a qualified specialist work-
shop.
Ionization
You can use the "Ionization" function to purify
the air in the vehicle interior and attain an
improved interior climate.
The ionization of the interior air is odorless and
cannot be perceived directly in the vehicle inte-
rior.
You can switch ionization on or off using the
multimedia system (see the separate operating
instructions).
Ionization can only be switched on if the front
climate control system is activated. The side air
vent on the driver's side must be open.
Pre-entry climate control via Smart-
Key
General notes
The "Pre-entry climate control via SmartKey"
function is only available in PLUG-IN HYBRID
vehicles.
Before getting in, the driver's seat area or the
whole interior can be briefly warmed or ventila-
ted in advance with the air from the air vents
being pre-cooled.
The high-voltage battery must be sufficiently
charged before "Pre-entry climate control via
SmartKey" can be activated. When the vehicle is pre-cooled, the following
functions are activated if required:
RClimate control system
RBlower
RSeat ventilation
When the vehicle is pre-heated, the following
functions are activated if required:
RClimate control system
RBlower
RSeat heating
RSteering wheel heating
RExterior mirror heating
RRear window defroster
If you have activated the following functions
using the multimedia system, they are activated
together with the "Pre-entry climate control via
SmartKey" function:
RArmrest heating
RPerfume atomizer
RIonization
Activating the perfume atomizer or ionization
(see separate operating instructions).
Activating or deactivating "Pre-entry
climate control via SmartKey"
Before "Pre-entry climate control via SmartKey"
can be activated, you must activate the function
via the multimedia system (see separate oper-
ating instructions).
Operating the climate control systems155
Climate control
Z

Problems with "Pre-entry climate control via SmartKey"
ProblemPossible causes/consequences andMSolutions
"Pre-entry climate con-
trol via SmartKey" can-
not be switched on or
has switched itself off.The condition of charge of the high-voltage battery is under the speci-
fied minimum condition of charge.
XStart the engine when the vehicle is at a standstill.
The engine powers the electric motor. The electric motor operates
as a generator. The high-voltage battery is being charged.
Further information on charging the high-voltage battery via:
Ra mains socket (Ypage 183)
Ra charging station (Ypage 186)
Ra wallbox (Ypage 185)
"Pre-entry climate control via SmartKey" has been started more than
twice with the engine switched off.
XSwitch on the engine and let it run for more than ten seconds.
XTry again to switch on "Pre-entry climate control via SmartKey".
Pre-entry climate control at time of
departure
Important safety notes
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
General notes
The "Pre-entry climate control at departure
time" function is only available in PLUG-IN
HYBRID vehicles.
You can use the "Pre-entry climate control at
departure time" function to cool or heat the
vehicle interior if the engine is not running.
The "Pre-entry climate control at departure
time" function can be activated regardless of
whether or not the vehicle is connected to an
electric power supply. The condition of charge of
the high-voltage battery must be higher than the
specified minimum condition of charge, how-
ever.
When the vehicle is connected to an electric
power supply, priority is given to charging the
high-voltage battery to the specified minimum charge. "Pre-entry climate control at departure
time" is only activated subsequently.
The running time of the "Pre-entry climate con-
trol at departure time" function may be reduced
if:
Rthe vehicle is not connected to an electric
power supply and
Rthe high-voltage battery is not fully charged
With active "Pre-entry climate control at depar-
ture time" the condition of charge of the high-
voltage battery can be reduced, even if the
charge cable connector is connected.
When the vehicle is cooled, the following func-
tions are activated if required:
RClimate control system
RBlower
RSeat ventilation
When the vehicle is heated, the following func-
tions are activated if required:
RClimate control system
RBlower
RSeat heating
RSteering wheel heating
RArmrest heating
RExterior mirror heating
RRear window defroster
If you have switched on the perfume atomizer or the ionization using the multimedia system,
Operating the climate control systems157
Climate control
Z

these will be activated together with the "Pre-
entry climate control at departure time".
Activating the perfume atomizer or ionization
(see separate operating instructions).
Setting the departure time
You can set the departure time using the on-
board computer or via the My Mercedes Electric
– Vehicle Homepage. The activation of the "Pre-
entry climate control at departure time" func-
tion can be linked to this departure time. Your
vehicle will then be cooled or heated until the
desired temperature is reached in time for the
set departure time. "Pre-entry climate control at departure time" will be activated a maximum of
55 minutes before departure. If the departure is
delayed, the vehicle will be heated or cooled for
another five minutes.
XTo set the departure time: set the departure
time using the on-board computer
(
Ypage 272). Set the departure time via the
My Mercedes Electric – Vehicle Homepage
(
Ypage 189).
XTo activate or deactivate "Pre-entry cli-
mate control at departure time": activate
or deactivate "Pre-entry climate control at
departure time" via the multimedia system
(see the separate operating instructions).
Activate or deactivate "Pre-entry climate con-
trol at departure time" via the My Mercedes
Electric – Vehicle Homepage (
Ypage 189).
When activating the "Pre-entry climate control
at departure time" function: you can sele ct
w
hether only the driver's area or the whole vehi-
cle interior should be heated or cooled.
The "Pre-entry climate control at departure
time" function switches off automatically when
the vehicle is started. The following functions
remain active:
RSeat heating
RSeat ventilation
RArmrest heating
RSteering wheel heating
RPerfume atomizer
RIonization
Switching off "Pre-entry climate control at
departure time": the activated "Pre-entry cli-
mate control at departure time" can be switched
off using the rocker switch (
Ypage 158).
Activating or deactivating "Immediate
pre-entry climate control" using the
rocker switch
You can activate "Immediate pre-entry climate
control" even if the vehicle interior is already at
the desired temperature. This means that the
vehicle interior continues to be cooled or
heated, e.g. if the journey is interrupted for up to 50 minutes, and the interior temperature is kept
constant.
XTo activate or deactivate "Immediate pre-
entry climate control": press rocker
switch :up or down.
The blue or red indicator lamp on the rocker
switch lights up or goes out.
The colors of the indicator lamps on rocker
switch :have the following meanings:
Rblue: cooling activated
Rred: heating activated
Ryellow: departure time is preselected
Setting the air vents
Important safety notes
GWARNING
Very hot or very cold air can flow from the air
vents. This could result in burns or frostbite in
the immediate vicinity of the air vents. There
is a risk of injury.
Make sure that all vehicle occupants always
maintain a sufficient distance to the air out-
lets. If necessary, redirect the airflow to
another area of the vehicle interior.
158Setting the air vents
Climate control

In order to ensure the direct flow of fresh air
through the air vents into the vehicle interior,
please observe the following notes:
Rkeep the air inlet between the windshield and
the hood free of blockages, such as ice, snow
or leaves.
Rnever cover the air vents or air intake grilles in
the vehicle interior.
Setting the center air vents
:Fixed center air vent
;Center air vent, right
=Center vent control, right
?Center vent control, left
ACenter air vent, left
XTo open/close: press control=or?.
The control pops out.
XTurn control =or? counter-clockwise or
clockwise.
XTo adjust the air direction: hold rear air
vent ;orA by the middle fin and move up or
down or to the left or right.
Setting the side air vents
:Side window defroster vent
;Side air vent
=Control for left side air vent
XTo open/close: press control=.
The control pops out.
XTurn control =counter-clockwise or clock-
wise.
XTo adjust the air direction: hold side air
vent ;by the middle fin and move it up or
down or to the left or right.
Setting the glove box air vent
!
Close the air vent when heating the vehicle.
At high outside temperatures, open the air
vent and activate the "cooling with air dehu-
midification" function. Otherwise, tempera-
ture-sensitive items stored in the glove box
could be damaged.
When the climate control system is activated,
the glove box can be ventilated, for instance to
cool its contents. The level of airflow depends on
the airflow and air distribution settings.
:Air vent control
;Air vent
Setting the air vents159
Climate control
Z

previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where
your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.
You can execute a maximum of two consecutive
starting attempts via your smartphone. If you
insert the SmartKey into the ignition lock, you
can carry out two more starting attempts.
Once you have started the engine, you can
switch the engine off via your smartphone at any
time.
You can only start the engine via your smart-
phone if:
Rthe SmartKey is in the ignition lock
Rpark positionPis selected
Rthe accelerator pedal is not depressed
Rthe anti-theft alarm system is not activated
Rthe panic alarm is not activated
Rthe hazard warning lamps are switched off
Rthe hood is closed.
Rthe doors are closed and locked
Rthe windows and sliding sunroof are closed
Also make sure that:
Rthe fuel tank is sufficiently filled
Rthe starter battery is sufficiently charged
GWARNING
Limbs could be crushed or trapped if the
engine is started unintentionally during ser-
vice or maintenance work. There is a risk of
injury.
Always secure the engine against uninten-
tional starting before carrying out mainte-
nance or repair work.
Make sure that the engine cannot be started via
your smartphone before carrying out mainte-
nance or repairs. You can prevent an engine
start via your smartphone, for example, if you:
Rswitch on the hazard warning lamps
Rdo not lock the doors
Ropen the hood
Pulling away
General notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature (
Ypage 87).
It is only possible to shift the transmission from
position Pto the desired position if you depress
the brake pedal. Only then is the parking lock
released.
If you do not depress the brake pedal, the
DIRECT SELECT lever can still be moved but the
parking lock remains engaged.
iUpshifts take place at higher engine speeds
after a cold start. This helps the catalytic con-
verter to reach its operating temperature
more quickly.
Information on the automatic release of the
electric parking brake (
Ypage 191).
Hill start assist
Hill start assist helps you when pulling away for-
wards or in reverse on an uphill gradient. It holds
the vehicle for a short time after you have
removed your foot from the brake pedal. This
gives you enough time to move your foot from
the brake pedal to the accelerator pedal and to
depress it before the vehicle begins to roll.
GWARNING
After a short time, hill start assist will no lon-
ger brake your vehicle and it could roll away.
There is a risk of an accident and injury.
Driving165
Driving and parking
Z

Therefore, quickly move your foot from the
brake pedal to the accelerator pedal. Never
leave the vehicle when it is held by hill start
assist.
Hill start assist is not active if:
Ryou are pulling away on a level road or on a
downhill gradient.
Rthe transmission is in position N.
Rthe electric parking brake is applied.
RESP®is malfunctioning.
ECO start/stop function (all vehicles
except PLUG‑IN HYBRID)
Introduction
This section describes the ECO start/stop func- tion for all vehicles except PLUG-IN HYBRID
vehicles. Information on the ECO start/stop
function on PLUG-IN HYBRID vehicles
(
Ypage 252).
The ECO start/stop function switches the
engine off automatically if the vehicle is stopped
under certain conditions.
The engine starts automatically when the driver
wants to pull away again. The ECO start/stop
function thereby helps you to reduce the fuel
consumption and emissions of your vehicle.
Important safety notes
GWARNING
If the engine is switched off automatically and
you exit the vehicle, the engine is restarted
automatically. The vehicle may begin moving.
There is a risk of accident and injury.
If you wish to exit the vehicle, always turn off
the ignition and secure the vehicle against
rolling away.
General notes
:ECO start/stop display
The ECO start/stop function is activated when-
ever you switch on the engine using the Smart-
Key or the Start/Stop button.
If the engine has been switched off automati-
cally by the ECO start/stop function, the è
ECO symbol is shown in the multifunction dis-
play.
The ECO start/stop function is only available in drive program E(drive program Con Mercedes-
AMG vehicles).
Automatic engine switch-off
If the vehicle is braked to a standstill in Dor N,
the ECO start/stop function switches off the
engine automatically.
The ECO start/stop function is operational
when:
Rthe indicator lamp in the ECO button is lit
green.
Rthe outside temperature is within the range
that is suitable for the system.
Rthe engine is at normal operating tempera-
ture.
Rthe set temperature for the vehicle interior
has been reached.
Rthe battery is sufficiently charged.
Rthe system detects that the windshield is not
fogged up when the air-conditioning system is
switched on.
Rthe hood is closed.
Rthe driver's door is closed and the driver's
seat belt is fastened.
All of the vehicle's systems remain active when
the engine is stopped automatically.
The HOLD function can be activated if the
engine has been switched off automatically. It is
166Driving
Driving and parking