2016 MERCEDES-BENZ GLC COUPE towing

Problems with the 230 V power socket
Problem
Possible causes/consequences and
M
MSolutions The warning lamp on the
230 V power socket is
not lit. The on-board voltage is too low because the battery is too weak.
X Start the engine.
or X Charge the battery (Y page 347).
If the indicator lamp still does not light up: X Consult a qualified specialist workshop. The temperature of the DC/AC converter is temporarily too high.
X Remove the electronic device connector from the 230 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after the converter cools
down:
X Consult a qualified specialist workshop. You have connected an electronic device that has a constant nominal
power of less than 150 watts, but has a very high switch-on current.
This device will not work. If you connect such a device, the 230 V
power socket will not supply it with power.
X Connect a suitable electronic device. Mercedes-Benz emergency call sys-
tem
Information on these requirements can be found in the Digital Owner's Manual. X
To open: press cover :.
X To make an emergency call: press SOS but-
ton ;briefly.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
X Wait for a voice connection to the Mercedes-
Benz emergency call centre.
X After the emergency call, close cover :.You will see a message if:
R a connection to the Mercedes-Benz emer-
gency call centre cannot be made
R a call has not been automatically forwarded
to the public emergency call centre
In this case, dial the 112emergency number
on your mobile phone.
You can find more information on the Mercedes- Benz emergency call system in the Digital Own-
er's Manual. MB Contact/Mercedes me connect
General notes Vehicles with the Audio 20 multimedia sys-
tem: MB Contact offers fast assistance at the
touch of a button – around the clock. For any
queries about the vehicle, MB Contact offers a
fast and easy connecting call to the Mercedes-
Benz Customer Assistance Centre. You can, for
example, request an appointment or call for help in the event of a breakdown. Features
321Stowing and features Z

Vehicles with the COMAND Online multime-
dia system: Mercedes me connect offers fast
assistance at the touch of a button – around the clock. For any queries about the vehicle,
Mercedes me connect offers a fast and easy
connecting call to the Mercedes-Benz CustomerAssistance Centre. You can, for example,
request an appointment or call for help in the
event of a breakdown.
The display of the multimedia system indicates
that a call is active. During the call, you can
change to the navigation menu by pressing the
Ø button on the multimedia system, for
example. Voice output is not available in this
case.
The Digital Owner's Manual contains further
information about:
R vehicles with the AUDIO 20 multimedia
system: MB Contact
R vehicles with the COMAND Online multi-
media system: Mercedes me connect
Breakdown assistance call button X
To call: press button :for breakdown assis-
tance.
The call is initiated.
The Connecting call
Connecting call message appears in
the multifunction display. The audio system is
muted.
For certain countries only: a voice message
prompts you to confirm the data transmis-
sion. After confirmation, the required vehicle
data are transmitted. During data transmis-
sion, you will see a corresponding symbol on the display. This may take a moment. You are
then connected to an employee.
X To end a call: press the~button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
Info call button This function is not available in all countries.
X
To call: press Info call button :.
The call is initiated.
The Connecting call
Connecting call message appears in
the multifunction display. The audio system is muted.
For certain countries only: a voice message
prompts you to confirm the data transmis-
sion. After confirmation, the required vehicle
data are transmitted. During data transmis-
sion, you will see a corresponding symbol on
the display. This may take a moment. You are
then connected to an employee.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding multimedia system
button for ending a phone call. Mobile phone
Important safety notes G
WARNING
Operating mobile communications equip-
ment while driving distracts you from paying
attention to traffic conditions. This could also 322
FeaturesStowing and features

cause you to lose control of the vehicle. There
is a risk of an accident.
Use this device only when the vehicle is sta-
tionary.
You must observe the legal requirements for the country in which you are currently driving whenoperating mobile communications equipment in
the vehicle.
If it is permitted by law to operate communica-
tions equipment while the vehicle is in motion,
you may do so only if the traffic situation per-
mits. You may otherwise be distracted from the traffic conditions, cause an accident and injure
yourself and others.
Excessive levels of electromagnetic radiation
may cause damage to your health and to the
health of others. The use of an exterior aerial
takes into consideration the scientific discus-
sion surrounding the possible health risk posed
by electromagnetic fields.
Mercedes-Benz recommends the use of an
approved exterior aerial. This ensures:
R optimal mobile phone reception quality in the
vehicle
R that mutual interference between the vehicle
electronics and mobile phones is minimised
An exterior aerial has the following advantages:
R it conducts the electromagnetic fields gener-
ated by a wireless device to the exterior
R the field strength in the vehicle interior is
lower than in a vehicle that does not have an exterior aerial
Information on retrofitting two-way radios and
mobile phones (RF transmitters) (Y page 371).
General notes Depending on the vehicle equipment, there are
various mobile phone brackets that may be fit-
ted in your vehicle; in some cases, these are
country-specific.
More information on suitable mobile phones,
mobile phone brackets and on connecting Blue-
tooth ®
-capable mobile phones with the multi-
media system can be obtained:
R at a qualified specialist workshop
R on the internet at http://www.mercedes-
benz.com/connect The functions and services available when you
use the phone depend on your mobile phone
model and service provider.
Using a mobile phone To connect a mobile phone to the exterior aerial
and charge it, insert it into the mobile phone
bracket.
X Open the telephone compartment
(Y page 307).
X Place the mobile phone bracket into the pre-
installed fitting; see the separate installation
instructions for the mobile phone fitting.
X Insert the mobile phone into the mobile phone
bracket; see the separate installation instruc-
tions for the mobile phone fitting.
i The mobile phone can also be operated
without being in the bracket. However, the
charging function and aerial function are not
available.
In order to use Bluetooth ®
(SAP profile) on your
telephone module, you must first insert the tele-
phone module into the pre-installed fitting. This connects it to the exterior aerial. If you wish to
charge the mobile phone, you must connect it to
a USB port.
Further information on the telephone module
with Bluetooth ®
(SAP profile) can be found in the
Digital Owner's Manual.
Operating the mobile phone You can operate the phone using the
6and
~ buttons on the multifunction steering
wheel. You can operate other mobile phone
functions via the on-board computer
(Y page 238).
When you remove the key from the ignition lock, the mobile phone is disconnected from the vehi-cle. You can then no longer make calls using the
hands-free system.
If a call is active and you remove the key from
the ignition lock, the conversation is transferred
over to the mobile phone. It is then possible to
continue the conversation on the mobile phone. Features
323Stowing and features Z

Floormats
G
WARNING
Objects in the driver's footwell may restrict
the clearance around the pedals or block a
depressed pedal. This jeopardises the oper-
ating and road safety of the vehicle. There is a risk of an accident.
Stow all objects securely in the vehicle so that
they do not get into the driver's footwell.
Always fit the floormats securely and as pre-
scribed in order to ensure that there is always sufficient room for the pedals. Do not use
loose floormats and do not place several floor-mats on top of one another. X
Slide the relevant seat back.
X To fit: lay the floormat in the footwell.
X Press studs :onto retainers ;.
X To remove: pull the floormat away from
retainers ;.
X Remove the floormat. Retrofitted anti-glare film
Retrofitted anti-glare film on the inside of the
windows can interfere with radio/mobile tele-
phone reception. This is particularly the case for conductive or metallic-coated films. You can
obtain information about anti-glare film from a
qualified specialist workshop. 324
FeaturesStowing and featu
res

Special service requirements
The prescribed service interval is based on nor-
mal operation of the vehicle. Service work will
need to be performed more often if the vehicle is
operated under arduous conditions or increased loads, for example:
R Regular city driving with frequent intermedi-
ate stops
R If the vehicle is primarily used to travel short
distances
R For frequent use in mountainous terrain or on
poor road surfaces
R If the engine is often left idling for long periods
In these or similar operating conditions, have
the air filter, engine oil and oil filter, for example, changed more frequently. The tyres must be
checked more frequently if the vehicle is oper-
ated under increased loads. Further informationcan be obtained at a qualified specialist work-
shop, e.g. a Mercedes-Benz Service Centre.
Driving abroad An extensive Mercedes-Benz Service network is
also available in other countries. You can obtain further information from any Mercedes-Benz
Service Centre. Care
General notes
! For cleaning your vehicle, do not use any of
the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
! Do not park up your vehicle for a long period
of time immediately after cleaning, particu-
larly after cleaning the wheel rim with wheel
cleaner. Wheel cleaner may lead to increased corrosion of the brake discs and pads. You
should therefore drive for a few minutes after
cleaning. By heating up the brakes, the brake discs and pads dry. The vehicle can then be
parked up for a long period of time. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
Regular care of your vehicle is a condition for
retaining quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after the vehicle has been washed. There is a risk of an acci-
dent.
After washing the vehicle, brake carefully
while paying attention to the traffic conditions in order to restore full braking efficiency.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat- ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
R when towing away
R in a car wash
! Make sure:
R the side windows and sliding sunroof are
closed completely.
R the blower is switched off
R the windscreen wiper switch is at position
0
R the 360° camera or the reversing camera is
switched off.
The vehicle could otherwise be damaged. Care
331Maintenance and care Z

Where will I find...?
Reflective safety jacket
Removing and stowing the reflective
safety jacket The reflective safety jackets are located in the
safety jacket compartments in the stowage
compartments of the front doors. There are also safety jacket compartments in the stowage
compartments of the rear doors, in which reflec-
tive safety jackets can be stowed.
X To remove: pull out safety jacket bag :with
the reflective safety jacket by loop ;.
X Open safety jacket bag :and pull out the
reflective safety jacket.
X To stow: fold the reflective safety jacket, roll
it up and stow it in safety jacket bag :.
X Slide safety jacket bag :along the lower
edge of the armrest into the safety jacket
compartment. Meanwhile, ensure that
loop ;hangs out well within reach.
i Remove a new reflective safety jacket from
its packaging material before sliding it into
the safety jacket compartment. The packag-
ing material may otherwise cause it to slip out
or make removing it difficult.
Observe the legal requirements for each indi-
vidual country. Information on reflective safety jackets :
Maximum number of washes
; Maximum wash temperature
= Do not bleach
? Do not iron
A Do not use a laundry dryer
B Do not dry-clean
C This is a class 2 jacket
R The reflective safety jackets meet the require-
ments defined by the legal standard only:
- if the correct size is used
- if the safety jackets are correctly fastened
R Before use, ensure that the reflective safety
jackets are clean and intact. The special prop-
erties may otherwise be compromised.
R The reflective safety jackets should be stored
in their original packaging in a dry place away
from sources of heat and light.
R The maximum number of washes specified is
not the only factor influencing the life span of
the reflective safety jackets. Their life span
also depends on use, care, storage etc.
R The reflective safety jackets should be dis-
posed of and replaced with new ones:
- after 15 washes, and/or
- if the reflective strips have become
scratched, and/or
- if the backing material and/or reflective
strips have become soiled with dirt that
cannot be cleaned off, and/or
- if the fluorescence has faded e.g. due to the
effects of sunlight
R Dispose of reflective safety jackets in an envi-
ronmentally responsible manner. To do so,
contact your local waste disposal company. 338
Where will I find...?Breakdown assistance

Towing eye
Removing the towing eye The towing eye
:is located in the left-side
stowage space under the luggage compartment
floor.
X To remove: open the tailgate.
X Open the luggage compartment floor
(Y page 314).
X Remove towing eye :.Vehicles with a TIREFFIT kit
General notes i
Depending on the power category (LK), the
tyre inflation compressor weighs as follows:
R LK1 – 12 V/10 A, 120 W: 0.8 kg
R LK2 – 12 V/15 A, 180 W:0.9 kg
You can find information on the power cate-
gory and/or electrical details on the back of
the tyre inflation compressor.
The tyre inflation compressor is maintenance-
free. In case of a malfunction, please contact
a qualified specialist workshop. Removing the TIREFIT kit The TIREFIT kit is located in the left-hand stow-
age compartment.
X To remove: open the tailgate.
X Open the luggage compartment floor
(Y page 314).
X Push retaining clamps :on the cover down-
wards to release them.
X Fold up the cover in the direction of arrow ;.
X Remove tyre inflation compressor =and tyre
sealant bottle ?.
X Use the TIREFIT kit (Y page 342). Vehicles with a tyre-change tool kit
General notes Apart from some country-specific variants, vehi-
cles are not equipped with tyre-changing tools.
Some tools for changing a tyre are specific to
the vehicle. For more information on which tyre- changing tools are required and approved for
performing a tyre change on your vehicle, con-
sult a qualified specialist workshop.
Necessary tyre-changing tools may include, for
example:
R Jack
R Wheel chock
R Wheel wrench
R Centring pin
i The jack weighs approximately 3.4 kg.
The maximum load-bearing capacity of the
jack can be found on the adhesive label on the jack.
The jack is maintenance-free. In case of a
malfunction, please contact a qualified spe-
cialist workshop. 340
Where will I find...?Breakdown assistance

Position number
Cidentifies the charged battery of the other vehicle or an equivalent jump-starting
device.
X Lift up panel B.
X Slide cover Aof positive terminal :in the direction of the arrow.
X Connect positive terminal :on your vehicle to positive terminal ;of second battery Cusing
the jump lead. Always begin with positive terminal :on your own vehicle.
X Start the engine of the donor vehicle and run it at idling speed.
X Connect negative terminal =of second battery Cto earth point ?of your vehicle using the
jump lead, connecting jump lead to second battery Cfirst.
X Start the engine.
X Before disconnecting the jump leads, let the engines run for several minutes.
X First, remove the jump leads from earth point ?and negative terminal =, then from positive
terminal :and positive terminal ;. Each time, begin at the contacts on your own vehicle.
X Close cover Aof positive terminal :after removing the jump leads.
X Fold panel Bshut.
X Have the battery checked at a qualified specialist workshop.
Jump-starting is not considered to be a normal operating condition.
i Jump-starting cables and further information regarding jump-starting can be obtained at any
qualified specialist workshop. Towing away and tow-starting
Important safety notes
Hybrid vehicles: make sure that you read the
separate Owner's Manual. You could otherwise
fail to recognise dangers, e.g. due to high volt-
age. G
WARNING
Safety relevant functions are restricted or no
longer available if:
R the engine is not running
R the brake system or power steering is mal-
functioning
R there is a malfunction in the voltage supply
or the vehicle's electrical system 350
Towing away and tow-startingBreakdown assistance