2016 MERCEDES-BENZ E-CLASS SALOON Owners Manual

#
Press and hold SOS button 4for at least
one second. #
Tomake an MB In focall: press button 3.
An emer gency call can be initia tedeve n if a
breakdown assi stance or MB In focall is acti ve.
This has priority over all other active calls.
Calls via theove rhead control panel are only
possible with an available mobile phone net‐
wo rk.
More information on Mercedes me connect and
fur ther services can be found at: http://
www.mercedes.me
Information on the MB Info call
An In focall tothe Mercedes-Benz Cus tomer
Centre has been initia ted via theove rhead con‐
trol panel (→ page317) or the multimedia sys‐
te m (→ page317).
Yo u can find information on thefo llowing topics:
R activation of Mercedes me connect
R operating theve hicle
R nearest Mercedes-Benz service centre R
other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page319).
Infor mation on the breakdown assistance
call
A breakdown assi stance call tothe Mercedes-
Benz Cus tomer Centre has been initia ted via the
ove rhead control panel (→ page317) or the mul‐
timedia sy stem (→ page317).
R Aqu alified Mercedes-Benz tech nician car ries
out repairs on site and/or theve hicle will be
to we dto the nearest Mercedes-Benz service
cent re.
Yo u may be charge dfo rth ese services.
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page319).
Infor mation on Me rcedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emer gency call sy stem (→ page319). An emergency call is made
tothe Mercedes-
Benz emer gency call centre af ter an accident:
R avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
centre.
R if necessa ry,th e conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect acci‐
dent management.
R if necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre.
Mercedes me connect service message
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. 318
Multimedia sy stem

#
Toarra nge a service appointment: select
Call .
Af teryo ur confirmation, theve hicle data is
sent and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This service outlet will then conta ctyou
within 24hours.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears af ter a cer tain period of time.
Consenting tothe data transfer for Me rcedes
me connect
Re quirement:
There is an active breakdown assis tance or Info
call on the multimedia sy stem (→ page317) or
th eove rhead control panel (→ page317).
If th e breakdown and Mercedes me connect
concier geservices are not activated on
Mercedes me, theDo you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to improve the processing of your request?
mes‐
sage appears. #
Select Yes.
The releva nt vehicle data is sent automati‐
call y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a se rvice call
In cer tain countries you must confirm the data
transfer.
Data transfer red includes thefo llowing:
Overview of transfer red data Service cal
lT ransfer red data
MB Info call
Breakdown assis‐
ta nce call R
current vehicle
location
R vehicle identifica‐
tion number
R service code
R selected data
about thest atus
of theve hicle Mercedes-Benz emer
gency call sy stem Note
s onthe Mercedes-Benz emer gency call
sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from there leva nt contract pa rtner.
Insu fficient network co verage from there leva nt
contract pa rtner may result in an emer gency call
not being transmitted.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made.
Overvi ewofthe Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( → page 320) or manually (→ page 321). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call Multimedia sy
stem 319

in
theeve nt of a breakdown or a similar situa‐
tion.
Messages in the multimedia sy stem displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall
% If an emer gency call is una vailable, a mes‐
sage tothis ef fect also appea rsinthe multi‐
function display of the instrument clus ter.
Au tomatic eme rgency call
Re quirements:
R The ignition is switched on.
R The star ter battery has been suf ficiently
ch arge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐ dent,
the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R a messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If yo ur vehicle is equipped with an SOS button in
th eove rhead control panel, it flashes until the
emer gency call has been compl eted.
It is not possible toimmediately end an auto‐
matic emer gency call. If
th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
If an eme rgency call has been initiated:
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R if no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.320
Multimedia sy stem

Manual emer
gency call #
Ifth eve hicle has an SOS button in theove r‐
head control panel: press and hold the but‐
to nfo r at least one second.
The emer gency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R a message with accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Tr ansmitted data with th e Mercedes-Benz
emer gency call sy stem
The following data is transmitte dto the
Mercedes-Benz emer gency call centre:
R theve hicle's GPS position data R
the last GPS position data on thero ute (a few
hundred metres before the incident)
R direction of tr avel
R vehicle identification number
R theve hicle drive type
R the estimated number of people in theve hi‐
cle
R whe ther Mercedes me connect is available or
not
R whe ther the emer gency call was initiated
manually or automatically
R the time of the accident
R the language setting on the multimedia sys‐
tem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R the cur rent vehicle position can be called up
R avo ice connection totheve hicle occupants
can be es tablished Multimedia sy
stem 321

%
ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery has suf ficient charge.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Te
lephone module with Blue tooth ®
(SAP pro‐
fi le) Fi
tting/ removing the telephone module #
Tofit: Slide module 2inthe cent reconsole
stow age compartment up into brac ket1
until it audibly engages. #
Toremo ve: press release knob 3. #
Slide module 2down and remo veit.
Connecting, acti vating and deactivating the
te lephone module
Re quirement:
The module is fitted (→ page 322). Multimedia sy
stem:
, Telephone
Connecting thete lephone module #
Select áConnect device - no device con-
nected. #
Select Connect MB SAP module. #
Press button 2. #
As soon as indicator lamp 1starts flashing
ye llo w, release the button. #
Select Start search and confirm. #
Select OK. 322
Multimedia sy stem

Ac
tivating the telephone module #
Select áConnect device - Mobile phone .#
Select Activate MB SAP module and confirm.
Disconnecting thete lephone module #
Select áConnect device - Mobile phone .#
Select ¥. #
Select Disconnect MB SAP module. #
Select Yes.
Inserting/removing a SIM card #
Toinsert a SIM card: insert SIM card1
into the card slot with the conta ct surface
fa cing down until it engages.
A Blu etoo th®
connection wi tha mobile
phone is no lon ger possible. #
Toremo vea SIM card: press andrelease
SIM card 1.
The SIM card is pushed out slightly and can
th en be remo ved.
Establishing a connection between the
mo bile phone and telephone module
Re quirements:
R The telephone module is fitted (→ page 322)
and activated (→ page 322).
R Term inate the active Blue tooth ®
connection
of the mobile phone.
R Use thete lephone module without the SIM
card.
Depending on the type, settings must also be
made on the mobile phone (see the manufactur‐
er's operating instructions). A list of mobile phones which are compatible
with thete lephone module with Blue tooth®
(SAP
profile) can be found at:
http://www.mercedes-benz.com/connect.
Multimedia sy stem:
, Telephone
Sear ching for a mobile phone #
á Connect device - no device connected #
Select Connect new device . #
Select Connect SAP telephone and confirm. #
Select Start search .
De tected mobile phones are displ ayed.
Au thorising and connecting a mobile phone #
Select the mobile phone. #
Ente r arandom 16-digit PIN and confirm. #
Enter and confirm the same PIN on the
mobile phone. #
If necessar y,enter the SIM card PIN. Multimedia sy
stem 323

Obser
vethefo llowing no tes:
R a mobile phone which has already been
authorised is automatically connected.
R the multimedia sy stem alw ays sear ches for
th e last connected mobile phone. If this is
not available, the pr eviously connec ted
mobile phone is searched for.
R only one mobile phone can be connected to
th e module at any one time.
Switching tothe mobile phone on thete le‐
phone module
Requ irement:
Yo u can on ly switchtoano ther authorised
mobile phone if you are not cur rently making a
call. Multimedia sy
stem:
, Telephone .
á Connect device -
Mobile phone #
Select the mobile phone on theSA P module
device list.
The mobile phone is sear ched for and con‐
nected if it is within Blue tooth®
ra nge and if
Blu etoo th®
is activated. #
Confirm the module's connection requ est on
th e mobile phone (see the manufacturer's
operating instructions). #
Where necessar y,enter the SIM card PIN
into the multimedia sy stem and confi rm.
The cur rently connected mobile phone is indica‐
te dby the# dot in the Blue tooth®
phone list.
A maximum of 15mobile phones can be auth or‐
ised on the module. Sto
ring the SIM card PIN in thete lephone
module
Multimedia sy stem:
, Telephone .
á Connect device - no
device connected .
SIM Card #
Select ¥. #
Switch Store PIN onO.
Te lephone module settings
Settings for using the telephone module with
th e mobile phone
Nu m‐
ber Fu
nction
0003 1A ctivates caller ID transmission
00030 Deacti vates caller ID transmission
0006 1A ctivates da taroaming
0006 0D eactivates data roaming
00 071A ctivates network pr ovider restric‐
tion 324
Multimedia sy stem

00070 Deactivates network pr
ovider
re striction
0008 1A ctivates text messa getrans fer
00080 Deactivates text messa getrans fer
00082 Sets situation-rela ted dimming of
th e indicator lamp
0008 3D oes not change the brightness of
th e indicator lamp Setting
theringtone for the telephone mod‐
ule
Multimedia sy stem:
, Telephone .
á Connect device -
Mobile phone #
Highlight a mobile phone. #
Select ¥. #
Select Ringtones. #
Select a ringtone.
The ringtone is pl ayed.
The settings are applied once youex itthe
menu. Tr
ansfer ring the phone book via thete le‐
phone module
The transfer take s place automatically once a
connection has been es tablished via Blue tooth®
:
R Ifth e mobile phone supports the PBAP
(Phone BookAccess Profile), the sy stem
gives priority toloading phone book ent ries
from the phone memor y.
R Ifth ere are no entri es inthe phone memor y,
th e phone book entri es fromthe SIM card
are impor ted.
A list of compatible mobile phones can be found
at:
http://www.mercedes-benz.com/connect
Note s onreceiving text messages when
using thete lephone module
Obser vethefo llowing no tes when using thete le‐
phone module with Blue tooth®
(SAP profile):
R it is only possible toaccess thete xt messa ge
memory of the SIM card.
R incoming text messa ges are sa ved on the
SIM card. R
depending on the mobile phone, text mes‐
sa ge s are not directly visible and must first
be selected (see the manufacturer's operat‐
ing instructions).
A list of mobile phones which are compatible
with thete lephone module with Blue tooth®
(SAP
profile) can be found on the Internet at:
http://www.mercedes-benz.com/connect
Deleting call lists in thete lephone module
Call lists are only available in thete lephone mod‐
ule if the connected mobile phone supports the
Blu etoo th®
PA P (Phonebook AccessProfile) pro‐
fi le.
Deleting call lists Nu mbe rF unction
0002 Call lists inthete le‐
phone module are
dele ted Multimedia sy
stem 325