X
Press emergency key element ;into the
opening in the key in the direction of the arrow
until battery tray cover :opens. When doing
so, do not hold cover :shut.
X Remove battery tray cover :. X
Repeatedly tap the key against your palm until
battery =falls out.
X Insert the new battery with the positive ter-
minal facing upwards. Use a lint-free cloth to
do so.
X Make sure that the surface of the battery is
free of lint, grease and other contamination.
X Insert the front tabs of battery tray cover :
and then press to close it.
X Insert the emergency key element into the
key (Y page 79).
X Check the function of all key buttons on the
vehicle. 80
KeyOpening and closing
Problems with the key
Problem
Possible causes/consequences and
M
MSolutions You cannot lock or
unlock the vehicle using
the key. The key battery is weak or discharged.
X Vehicles without KEYLESS-GO or KEYLESS-GO start function:
try again to lock/unlock the vehicle using the remote control func- tion of the key. Point the tip of the key at the driver's door handle
from close range and press the %or& button.
If this does not work: X Check the key battery (Y page 79) and replace if necessary
(Y page 79).
X Unlock (Y page 85) or lock (Y page 85) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Vehicles without KEYLESS-GO or KEYLESS-GO start function:
try again to lock/unlock the vehicle using the remote control func-
tion of the key. Point the tip of the key at the driver's door handle
from close range and press the %or& button.
If this does not work:
X Unlock (Y page 85) or lock (Y page 85) the vehicle using the
emergency key element. The key is faulty.
X Unlock (Y page 85) or lock (Y page 85) the vehicle using the
emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock or
unlock the vehicle using
KEYLESS-GO. The key battery is weak or discharged.
X Check the key battery (Y page 79) and replace if necessary
(Y page 79).
If this does not work: X Unlock (Y page 85) or lock (Y page 85) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Unlock (Y page 85) or lock (Y page 85) the vehicle using the
emergency key element. Key
81Opening and closing Z
Problem
Possible causes/consequences and
M
MSolutions There is a fault with KEYLESS-GO.
X Lock or unlock the vehicle using the remote control function of the
key.
X Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle cannot be locked or unlocked even using the remote
control function:
X Unlock (Y page 85) or lock (Y page 85) the vehicle using the
emergency key element.
X Have the vehicle and key checked at a qualified specialist work-
shop. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 301).
or X Jump-start the vehicle (Y page 301).
or X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is weak or discharged.
X Check the key battery (Y page 79) and replace if necessary
(Y page 79).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 82
KeyOpening and closing
Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open doors, thereby endangering other per-
sons or road users
R get out and be struck by oncoming traffic
R operate vehicle equipment and become
trapped, for example
In addition, the children could also set the
vehicle in motion, for example, if they:
R release the parking brake
R shift the automatic transmission out of park
position P or shift manual transmission into
neutral
R start the engine
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children and animals unattended in the vehi-
cle. Keep the keys out of the reach of children.
Stow luggage or loads preferably in the luggage compartment. Observe the loading guidelines
(Y page 268).
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked with the key, the
double lock function is activated as standard. It
is then not possible to open the doors from
inside the vehicle. You can deactivate the dou-
ble lock function by deactivating the interior
motion sensor (Y page 75). The doors can then be opened from the inside after the vehicle has
been locked from the outside. You can open the
rear doors from inside the vehicle if they are not secured by the child-proof locks (Y page 65).
The anti-theft alarm system is triggered if the
door is opened from the inside. Switch off the
alarm (Y page 73). Unlocking and opening the doors
from the inside
! The side windows will not open/close if the
battery is discharged or if the side windows
have iced up. It will then not be possible to
close the door. Do not attempt to force the
door to close. You could otherwise damage
the door or the side window.
When a door is opened, the side window on that side opens slightly. When the door is closed, the
side window is raised again. X
Pull door handle ;.
If the door is locked, locking knob :pops up.
The door is unlocked and opens.
For all countries except the United Kingdom:
You can open a door from inside the vehicle
even if it has been locked. You can only open the rear doors from inside the vehicle if they are not secured by the child-proof locks (Y page 65).
If the vehicle has previously been locked with
the key from the outside, opening a door from
the inside will trigger the anti-theft alarm sys-
tem. Switch off the alarm (Y page 73).
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get Doors
83Opening and closing
Z
out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld- erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the outside, the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 75). The doors can then
be opened from the inside after the vehicle has been locked from the outside. You can open the
rear doors from inside the vehicle if they are not secured by the child-proof locks (Y page 65).
The anti-theft alarm system is triggered if the
door is opened from the inside. Switch off the
alarm (Y page 73). Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle from
the inside. This can be useful if you wish to lock the vehicle before pulling away, for example. X
To unlock: press button :.
X To lock: press button ;.
If all the doors and the boot lid are closed, the
vehicle locks.
This does not lock or unlock the fuel filler flap.
You cannot unlock the vehicle centrally from the
inside if the vehicle has been locked with the key or KEYLESS-GO.
For all countries except the United Kingdom: You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has previously been locked with
the key from the outside, opening a door from
the inside will trigger the anti-theft alarm sys-
tem. Switch off the alarm (Y page 73).
You can open the rear doors from inside the
vehicle if they are not secured by the child-proof locks (Y page 65).
When a locked door is opened from inside the
vehicle, the previous unlocking process will be
observed if the vehicle has been:
R locked with the locking button for the central
locking or
R locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. Only the door that has been opened from the inside is unlocked if only
the driver's door had previously been unlocked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the vehi- cle. You can deactivate the double lock function
by deactivating the interior motion sensor
(Y page 75). The doors can then be opened from
the inside after the vehicle has been locked from
the outside. You can open the rear doors from
inside the vehicle if they are not secured by the child-proof locks (Y page 65). The anti-theft
alarm system is triggered if the door is opened
from the inside. Switch off the alarm
(Y page 73).
When a locked door is opened from inside the
vehicle, the previous unlocking process will be
observed if the vehicle has been:
R locked with the locking button for the central
locking or
R locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. Only the door that has been opened from the inside is unlocked if only
the driver's door had previously been unlocked. 84
DoorsOpening and closing
Automatic locking feature
X
To deactivate: press and hold button :for
approximately five seconds until a tone
sounds.
X To activate: press and hold button ;for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing.
You could therefore be locked out if:
R the vehicle is being pushed
R the vehicle is being towed
R the vehicle is being tested on a dynamometer
You can also activate and deactivate the auto-
matic locking function using the on-board com- puter (Y page 211). Unlocking the driver's door (emer-
gency key element)
If the vehicle can no longer be unlocked with the key or KEYLESS-GO, use the emergency key ele-
ment.
If you use the emergency key element to unlock
and open the driver's door, the anti-theft alarm
system will be triggered (Y page 73).
X Take the emergency key element out of the
key (Y page 78).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. X
Turn the emergency key element anti-clock-
wise as far as it will go to position 1.
On right-hand-drive vehicles, turn the emer-
gency key element clockwise.
The door is unlocked.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key (Y page 79). Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the
key or KEYLESS-GO, use the emergency key ele-
ment.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the boot lid.
X Press the locking button on the driver’s door
(Y page 84).
X Check whether the locking knobs on the
front-passenger door and the rear doors are
still visible. Press the locking knobs down by
hand if necessary.
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 78).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. Doors
85Opening and closing Z
X
Turn the emergency key element clockwise as
far as it will go to position 1.
On right-hand-drive vehicles, turn the emer-
gency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the boot lid are
locked.
X Insert the emergency key element into the
key (Y page 79).
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-theft
alarm system is not primed. Boot
Important safety notes
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the boot
lid is open when the engine is running, espe-
cially if the vehicle is in motion. There is a risk of poisoning.
Always switch off the engine before opening
the boot lid. Never drive with the boot lid
open. G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions. Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The boot lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the boot lid.
The opening dimensions of the boot lid can be
found in the "Vehicle data" section
(Y page 333).
Stow luggage or loads preferably in the boot.
Observe the loading guidelines (Y page 268).
Do not leave the key in the boot. If you do so, you
could lock yourself out.
The boot lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R emergency released from the inside. Opening/closing from outside
Opening X
Press the %button on the key.
X Pull handle :.
X Raise the boot lid. 86
BootOpening and closing
Closing
X
Pull down the boot lid using handle :.
X Let the boot lid drop into the lock.
X If necessary, lock the vehicle with the &
button on the key or with KEYLESS-GO. Opening automatically from outside
General notes !
The boot lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the boot lid.
i The opening dimensions of the boot lid can
be found under "Vehicle data" (Y page 333).
Opening automatically You can open the boot lid automatically using
the key or the handle in the boot lid.
X Press and hold the Fbutton on the key
until the boot lid opens.
or X If the boot lid is unlocked, pull the boot lid
handle and release it again immediately. HANDS-FREE ACCESS
Important safety notes G
WARNING
The vehicle exhaust system can become very
hot. If you use HANDS-FREE ACCESS, you
could burn yourself by touching the exhaust
system. There is a risk of injury. Always ensure that you only make a leg movement
within the detection range of sensors.
! If the key is within the rear detection range
of KEYLESS-GO, the following situations, for
example, could lead to the boot lid opening
unintentionally:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
i You can also deactivate KEYLESS-GO. Fur-
ther information on deactivating and activat-
ing KEYLESS-GO (Y page 77).
General notes With KEYLESS-GO and HANDS-FREE ACCESS,
you can open the boot lid without using your
hands. This is useful if you have your hands full.
To do this, make a kicking movement under the bumper with your foot.
Observe the following points:
R Carry your KEYLESS-GO key with you. The key
must be in the KEYLESS-GO detection range
to the rear of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance, e.g. on ice. R
Always ensure that you only make a kicking
movement within the detection range of sen-
sors :.
R Stand at least 30 cm away from the rear area
while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly. Boot
87Opening and closing Z