2016 MERCEDES-BENZ C-Class SEDAN Owner's Manual

ProblemPossible causes/consequences andMSolutions
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 350).
or
XJump-start the vehicle (Ypage 352).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 84) and replace it if necessary
(Ypage 84).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Doors87
Opening and closing
Z

Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open the
rear doors from inside the vehicle if they are notsecured by the child-proof locks (
Ypage 67). If
the vehicle has been locked with the SmartKey
or with KEYLESS-GO, opening a door from the
inside will trigger the anti-theft alarm system.
Switch off the alarm (
Ypage 79).
XTo unlock and open a front door: pull door
handle ;.
If the door is locked, locking knob :pops up.
The door is unlocked and opens.
XTo unlock a rear door: pull door handle;.
Locking knob :pops up and the door
unlocks.
XTo open a rear door: pull door handle;
again.
The door opens.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock and unlock the vehicle
from the inside. The switches are on the driver’s
door.
XTo unlock: press button :.
XTo lock:press button ;.
When the front-passenger door is closed, the
vehicle is locked.
Meanwhile, the fuel filler flap will not be locked
or unlocked.
You cannot unlock the vehicle centrally from the
inside if the vehicle has been locked with the
SmartKey or KEYLESS-GO.
The doors can be opened from the inside. You
can only open the rear doors from inside the
vehicle if they are not secured by the child-proof
locks (
Ypage 67).
If the vehicle has been locked with the SmartKey or with KEYLESS-GO, opening a door from the
inside will trigger the anti-theft alarm system.
Switch off the alarm (
Ypage 79).
When a locked door is opened from inside the
vehicle, the previous unlocking process will be
acknowledged if the vehicle:
Rhas been locked with the locking button for
the central locking or
Rhas been locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside is
unlocked.
88Doors
Opening and closing

Automa tic locking featu re
XTo deactivate:press and hold butto n: for
approximately fiv eseconds until atone
sounds.
XTo activate: press and hold butto n; for
approximately fiv eseconds until atone
sounds.
If you press on eof th etwo buttons and do no t
hear atone ,th erelevan tsetting has already
been selected.
The vehicl eis locke dautomatically when th e
ignition is switched on and th ewheels are turn-
ing .
You could therefor ebe locke dout if:
Rth evehicl eis bein gpushed.
Rth evehicl eis bein gtowed.
Rth evehicl eis on aroller dynamometer.
iYou can also activat eand deactivat eth e
automatic locking function via COMAND or
Audio 20 (see th eDigital Operator' sManual).
Unlocking/locking driver's doorwith
mechanical key
i
If you want to centrally loc kth evehicl eusin g
th emechanical key, begi nby pressing th e
locking butto nfor th einterior locking mech-
anism while th edriver's door is open .The n
loc kth edriver's door usin gth emechanical
key.
XInser tth emechanical ke yint oopening :in
th eprotective cap .
XPull and hold th edoor handle.
XPull th eprotective cap on th emechanical ke y
as straight as possibl eaway from th evehicl e
until it releases.
XReleas eth edoor handle.
XTo unlock: turnth emechanical ke ycounter-
clockwise as far as it will go to position 1.
XTo lock:turnth emechanical ke yclockwise as
far as it will go to position 1.
If you use th emechanical ke yto unloc kand
open th edriver's door ,th eanti-thef talarm sys-
te m will be triggered .Switc hoff th ealarm
(
Ypage 79).
Trunk
Import ant safety notes
GWARNIN G
Combustion engines emi tpoisonous exhaust
gase ssuc has carbon monoxide. Exhaust
gase scan ente rth evehicl einterior if th e
trunk lid is open when th eengin eis running,
Trunk89
Opening and closing
Z

especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 394).
You can limit the opening angle of the trunk lid in
COMAND or Audio 20 (see the Digital Opera-
tor's Manual).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
You should preferably place luggage or loads in
the trunk. Observe the loading guidelines
(
Ypage 308).
Obstruction recognition with trunk lid
reversing feature
Vehicles with trunk lid remote closing fea-
ture:
The trunk lid is equipped with automatic
obstruction detection with a reversing feature. If
a solid object blocks or restricts the trunk lid
when automatically opening, this procedure is
stopped. If a solid object blocks or restricts the
trunk lid when automatically closing, the trunk
lid opens again automatically. The automatic
obstruction detection with reversing feature is
only an aid. It is not a substitute for your atten-
tiveness when opening and closing the trunk lid.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
trunk lid, or
Rpull on the trunk lid handle
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
performing a kicking movement under the rear
bumper.
Opening and closing manually
Opening
XPress the Fbutton on the SmartKey.
or
XPull handle :.
The trunk lid opens.
90Trunk
Opening and closing

Closing
XPull the trunk lid down using recess:and
push it closed.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-GO
(
Ypage 82).
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
trunk lid.
Rpull the trunk lid handle
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
performing a kicking movement under the rear
bumper.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 394).
Opening automatically
You can open the trunk lid automatically using
the SmartKey or the handle in the trunk lid.
XPress and hold the Fbutton on the Smart-
Key until the trunk lid opens.
or
XIf the trunk lid is unlocked, pull the trunk lid
handle and let it go again immediately.
Closing automatically
:Closing button
;Locking button
XPress closing button :in the trunk lid.
Trunk91
Opening and closing
Z

Vehicles with trunk lid remote closing fea-
ture and KEYLESS-GO:when the driver's door
is closed you can simultaneously close the trunk
lid and lock the vehicle. The KEYLESS-GO key
must be in the rear detection range of the vehi-
cle.
XPress locking button ;in the trunk lid.
If KEYLESS-GO detects a SmartKey outside
the vehicle, the trunk lid closes. The vehicle is locked.
If KEYLESS-GO detects a SmartKey in the trunk,
the trunk lid opens again after it is closed.
If KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
If KEYLESS-GO detects a SmartKey in the trunk
before the closing procedure starts, the trunk lid
remains open.
HANDS-FREE ACCESS
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the trunk:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
General notes
With KEYLESS-GO and HANDS-FREE ACCESS,
you can open or close the trunk lid or stop the
procedure without using your hands. This is use- ful if you have your hands full. To do this, make
a kicking movement under the bumper with your
foot. Observe the following points:
RCarry your KEYLESS-GO key about your per-
son. The KEYLESS-GO key must be in the rear
detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance e.g. on ice.
RAlways ensure that you only make the kicking
movement within the detection range of sen-
sors
:.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly.
RHANDS-FREE ACCESS does not function
when the engine is started.
RDirt caused by road salt around sensors :
may restrict functionality.
Using the HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
RIf a KEYLESS-GO key is within the rear detec-
tion range of KEYLESS-GO, HANDS-FREE
ACCESS could be triggered. The trunk lid
could thus be opened or closed unintention-
ally, for example, if you:
-sit on the edge of the trunk.
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about your
person in these situations or in situations sim-
ilar to these. This will prevent the uninten-
tional opening/closing of the trunk.
92Trunk
Opening and closing

Operation
XTo open/close:kick into sensor detection
range :under the bumper with your foot.
A warning tone will sound while the trunk lid is
opening or closing.
XIf the trunk lid does not open/close after
several attempts: wait at least ten seconds
and then using your foot kick under the
bumper again.
If you hold your foot under the bumper for too
long, the trunk lid does not open or close.
Repeat the leg movement more quickly if this
occurs.
To stop the opening or closing procedure:
Rkick with your leg in the sensor detection
range :under the bumper or
Rpress the closing button on the trunk lid, or
Rpull the handle on the outside of the trunk lid
or
Rpress the Fbutton on the SmartKey
If the trunk lid closing procedure has been stop-
ped:
Rmove your foot under the bumper again and
the trunk lid will open
If the trunk lid opening procedure has been
stopped:
Rmove your foot under the bumper again and
the trunk lid will close
Opening/closing automatically from
inside
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
trunk lid.
Rpull the trunk lid handle
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
performing a kicking movement under the rear
bumper.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 394).
Trunk93
Opening and closing
Z

Opening and closing
XTo open:pull remote operating switch :for
the trunk lid until the trunk lid opens.
XTo close: press and hold remote operating
switch :for the trunk lid until the trunk lid is
completely closed.
When the vehicle is stationary, you can close the
trunk lid from the driver's seat. When the vehicle
is also unlocked, you can also open the trunk lid
from inside.
Locking the trunk separately
You can lock the trunk separately. If you then
unlock the vehicle centrally, the trunk remains
locked and cannot be opened.
Activating the function to lock the trunk sepa-
rately:
XClose the trunk lid.
XOpen the glove box.
XPush the switch to position :.
If the vehicle is unlocked centrally, the trunk
remains locked.
iYou can also lock the glove box
(Ypage 309). Deactivating the function to lock the trunk sep-
arately:
XOpen the glove box.
XPush the switch to position
;.
If the vehicle is unlocked centrally, the trunk
will also be unlocked.
Trunk emergency release
You can unlock the trunk lid from the inside with
the emergency release button.
XPress emergency release button :briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked with the trunk lid
emergency release when the vehicle is station-
ary or while driving.
The trunk lid emergency release does not unlock
the trunk lid if the battery is disconnected or
discharged.
Trunk lid emergency release light:
Remergency release button :flashes for
30 minutes after the trunk lid is opened
Remergency release button :flashes for
60 minutes after the trunk lid is closed
Side windows
Important safety notes
GWARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
94Side windows
Opening and closing