2016 FORD C MAX ENERGI phone

SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. Thepressure in an overfilled tank maycause leakage and lead to fuel sprayand fire.
The fuel system may be underpressure. If you hear a hissing soundnear the fuel filler door (Easy Fuelcapless fuel system), do not refuel untilthe sound stops. Otherwise, fuel may sprayout, which could cause serious personalinjury.
Automotive fuels can cause seriousinjury or death if misused ormishandled.
Flow of fuel through a fuel pumpnozzle can produce static electricity.This can cause a fire if you are fillingan ungrounded fuel container.
Fuel ethanol and gasoline maycontain benzene, which is acancer-causing agent.
When refueling always shut theengine off and never allow sparks oropen flames near the filler neck.Never smoke or use a cell phone whilerefueling. Fuel vapor is extremelyhazardous under certain conditions. Avoidinhaling excess fumes.
Observe the following guidelines whenhandling automotive fuel:
•Extinguish all smoking materials andany open flames before refueling yourvehicle.
•Always turn off the vehicle beforerefueling.
•Automotive fuels can be harmful orfatal if swallowed. Fuel such asgasoline is highly toxic and ifswallowed can cause death orpermanent injury. If fuel is swallowed,call a physician immediately, even if nosymptoms are immediately apparent.The toxic effects of fuel may not bevisible for hours.
•Avoid inhaling fuel vapors. Inhaling toomuch fuel vapor of any kind can leadto eye and respiratory tract irritation.In severe cases, excessive or prolongedbreathing of fuel vapor can causeserious illness and permanent injury.
•Avoid getting fuel liquid in your eyes. Iffuel is splashed in the eyes, removecontact lenses (if worn), flush withwater for 15 minutes and seek medicalattention. Failure to seek propermedical attention could lead topermanent injury.
•Fuels can also be harmful if absorbedthrough the skin. If fuel is splashed onthe skin, clothing or both, promptlyremove contaminated clothing andwash skin thoroughly with soap andwater. Repeated or prolonged skincontact with fuel liquid or vapor causesskin irritation.
•Be particularly careful if you are taking“Antabuse” or other forms of disulfiramfor the treatment of alcoholism.Breathing gasoline vapors, or skincontact could cause an adversereaction. In sensitive individuals, seriouspersonal injury or sickness may result.If fuel is splashed on the skin, promptlywash skin thoroughly with soap andwater. Consult a physician immediatelyif you experience an adverse reaction.
143
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuel and Refueling

3. Add fuel to your vehicle from the fuelcontainer.
4. Remove the plastic funnel from thefuel tank filler pipe opening.
5. Replace the fuel tank filler cap andclose the fuel tank filler door.
6. Clean the plastic funnel and place itback in your vehicle or properly disposeof it.
Note:Extra funnels can be purchased froman authorized dealer if you choose todispose of the funnel.
REFUELING
WARNINGS
Fuel vapor burns violently and a fuelfire can cause severe injuries.
Read and follow all the instructionson the pump island.
When refueling always shut theengine off and never allow sparks oropen flames near the fuel tank fillervalve. Never smoke or use a cell phonewhile refueling. Fuel vapor is extremelyhazardous under certain conditions. Avoidinhaling excess fumes.
WARNINGS
Stay outside your vehicle and do notleave the fuel pump unattendedwhen refueling your vehicle.
Keep children away from the fuelpump. Never let children pump fuel.
Wait at least 10 seconds beforeremoving the fuel pump nozzle toallow any residual fuel to drain intothe fuel tank.
Stop refueling after the fuel pumpnozzle automatically shuts off for thesecond time. Failure to follow thiswill fill the expansion space in the fuel tankand could lead to fuel overflowing.
Do not remove the fuel pump nozzlefrom its fully inserted position whenrefueling.
The fuel system may be underpressure. If you hear a hissing soundnear the fuel filler door, do not refueluntil the sound stops. Otherwise, fuel mayspray out, which could cause seriouspersonal injury.
Easy Fuel™ Capless Fuel System
When refueling the vehicle fuel tank, dothe following:
1. When your vehicle has stopped, shiftinto park (P) and switch the ignitionoff.
2.Fully open the fuel tank filler door untilit engages.
146
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuel and RefuelingE157452

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
202
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance

2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18000 miles (29 000 km),whichever occurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3. The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
203
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
205
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance

For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.
Ford: 80004443673Lincoln: 80004441067If calling from the UAE: 80004441066If calling from the Kingdom of SaudiArabia: 8008443673If calling from Kuwait: 22280384
FAX: +971 4 3327266Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
206
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance

Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-index-76.htm (English)Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-index-76.htm (French)Website
1–800–333–0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1–800–565-3673Phone
208
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance

Protected componentsFuse amp ratingFuse or relay number
Fuel pump supply.20AF56
Not used.—F57
Not used (spare).5AF58
Passive anti-theft system.5AF59
Interior light.10AF60Driver door switch pack.Glove box illumination.Overhead console switch bank.
Cigar lighter.20AF61Second row power point.
Autowiper module.5AF62Autodimming rear view mirror.
Not used (spare).10AF63
Not used.—F64
Liftgate release.10AF65
Driver door unlock supply.20AF66
Cell phone passport (C-MAX Energi).7.5AF67Multi-function display.GPS module.Sync.
Not used (spare).15AF68
Instrument cluster.5AF69
Central lock and unlock supply.20AF70
Climate control module.7.5AF71
Steering wheel module.7.5AF72
Data link connector.7.5AF73OBD II supply.
Headlamp supply.15AF74
Fog lamp supply.15AF75
Reversing lamp supply.10AF76
213
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses