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This owner's manual is valid for all models and versions of the Polo.
An alphabetical index is included at the end of this manual.
A list of abbreviations at the end of the manual explains the abbreviations used.
Directions and positions such as left, right, front and rear are normally relative to the vehicle's direction of travel, unless otherwise indicated.
Illustrations help with orientation and should be regarded as a general guide.
This owner's manual was written for left-hand drive vehicles. In right-hand drive vehicles the controls may sometimes be different to those
displayed in illustrations or described in the text → Overview of the driver side .
Any technical changes that may be made to the vehicle after publication of this booklet are contained in a supplement that is included with
the vehicle wallet.
All equipment and models are described without indicating whether the equipment is optional or specific to the model type. This means that
your vehicle may not have some of the equipment described, or it may only be available in certain markets. The scope of equipment fitted in
your vehicle can be found in the sales documentation and you can contact your Volkswagen dealership for further information.
All data in this owner's manual correspond to the information available at the time of going to print. Because the vehicle is constantly being
developed and further improved, there may be differences between your vehicle and the data in this owner's manual. No discrepancy in data,
illustrations or descriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle to someone else.
Service schedule
Owner's manual
Supplements
Radio/navigation system
Provision for a mobile telephone
Other supplements
About this owner's manual
Standard booklets in the vehicle wallet:
Additional booklets in the vehicle wallet (optional):

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- Buttons for operating the Adaptive Cruise Control (ACC) , , , – – → Adaptive Cruise
Control (ACC)
- Volume setting for the radio, navigation announcements or a telephone conversation –
- Buttons for operating the Volkswagen information system – – , ,
- Opening the main telephone menu or accepting a telephone call
- Activating voice commands
- Audio, navigation –
Horn (works only when the ignition is switched on)
Ignition lock → Starting and stopping the engine
Pedals → Changing gear
Fuse box cover → Fuses
Driver front airbag → Airbag system
Lever for adjusting the steering column → Adjusting the seat position
Upper section of the centre console
Fig. 7 Overview of the upper section of the centre console
Key to → Fig. 7 :
Vent – – → Heating, ventilating, cooling
Overview of the centre console

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Row of switches1) with buttons for:
- Seat heating left and right / → Seat functions
- Traction control system (TCS) → Braking, stopping and parking
- Electronic stabilisation program (ESC) → Braking, stopping and parking
- Electronic stabilisation program sport mode (ESC Sport) → Braking, stopping and parking
- Start/stop system → Pull-away assist systems
- Rear window heating → Heating, ventilating, cooling
- Hazard warning lights → In an emergency
- Indicator lamp for the front passenger front airbag switch-off function → Airbag system
- ParkPilot → ParkPilot
- Sport Select suspension → Sport Select suspension
Infotainment system (factory-fitted)
- Operating display → Infotainment system
- Radio ⇒ BookletRadio,
- Navigation system ⇒ BookletNavigation system,
Controls2) for:
- Heating and fresh air system → Heating, ventilating, cooling
- Air conditioning system (manual) → Heating, ventilating, cooling
- Climatronic → Heating, ventilating, cooling
1) Depending on the vehicle equipment level, there could be a card holder instead of 3 buttons → Stowage areas .
2) The symbols may differ between models.
Lower section of the centre console

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Fig. 8 Overview of the lower section of the centre console
Key to → Fig. 8 :
Lever for:
- Manual gearbox → Changing gear
- Automatic gearbox → Changing gear
Stowage compartment in the front centre console → Stowage areas
AUX-IN socket⇒ BookletRadio, or ⇒ BookletNavigation system,
Drink holder → Drink holder
12-volt socket → Socket
Handbrake lever → Braking, stopping and parking
Stowage compartment in the centre armrest → Stowage areas
USB socket ⇒ Bookletradio, or ⇒ Bookletnavigation system,
Overview of the front passenger side

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Mileage displays
Time
Radio and navigation information ⇒ BookletRadio, or ⇒ BookletNavigation system,
Telephone information ⇒ BookletNavigation system, or ⇒ BookletRadio/navigation system,
Outside temperature
Compass display
Selector lever positions → Changing gear
Gear change indicator → Changing gear
Driving data display (multifunction display (MFD)) and menus for various settings → Volkswagen information system
Service interval display → Service interval display
Speed warning for winter tyres
Start/stop system status display → Pull-away assist systems
Status display for active cylinder management (ACT®) → Driving with respect for the environment
Engine code
Fuel gauge → Filling the tank
Open doors, bonnet and tailgate
The instrument cluster display indicates if any doors, or the bonnet or tailgate, are open once the vehicle has been unlocked, and while the
vehicle is in motion. In some cases, a signal tone is also given. Different instrument cluster designs will have different displays.
Key to → Fig. 12 See
A Do not drive on!
The bonnet is open or not properly closed.
→ Preparation for working in
the engine compartment
B Do not drive on!
Tailgate open or not properly closed. → Tailgate
C, D Do not drive on!
The vehicle door is open or not properly closed. → Doors
Warning and information messages
The system checks certain components and functions in the vehicle when the ignition is switched on or while the vehicle is in motion.
Functional faults are indicated by red and yellow warning symbols with information messages on the instrument cluster display → Warning and
indicator lamps . An acoustic warning is also given in certain cases. Different instrument cluster designs will have different displays.
In addition, a list of current malfunctions can be opened manually. To do so, choose Vehicle status or Vehicle in the selection menu
→ Volkswagen information system .
Type of messageSymbol
colour
Explanation
Priority 1 warning
message.Red
The symbol flashes or lights up (sometimes together with a signal tone).
Do not drive on! Danger → !
Check the fault and correct the cause. Seek expert assistance if necessary.
The symbol flashes or lights up (sometimes together with a signal tone).

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Priority 2 warning
message.
YellowYour vehicle could be damaged or break down if there is a fault or if service fluids are running low
→ .
Check the fault as soon as possible. Seek expert assistance if necessary.
Information message.–Information about various procedures within the vehicle.
Mileage displays
The odometer registers the total distance travelled by the car.
The trip recorder (trip) shows the distance travelled since the trip recorder was last reset. The final digit shows distances of 100 m.
Press button in the instrument cluster → Instrument overview briefly to reset the trip recorder to 0.
Time
Press the button to mark either the hours or minutes display → Fig. 10 ④ or → Fig. 11 ④ .
Press the button to set the time → Fig. 10 ⑤ or → Fig. 11 ⑤ . Press and hold to scroll through quickly.
Press the button again to finish setting the clock.
You can also set the time in the infotainment system using the button and the and Time and date function buttons
→ Menu and system settings (SETUP) .
Outside temperature display
If the outside temperature is lower than approx. +4 °C (+39 °F), an acoustic signal in the form of a gong will sound to inform the driver, and a
snowflake symbol will appear in addition to the outside temperature display m/k/s296MK. This symbol flashes and then remains constantly
lit until the outside temperature rises above +6°C (+43°F) → .
When the vehicle is stationary or travelling at very low speeds, the temperature displayed may be slightly higher than the actual outside
temperature as a result of the heat radiated from the engine.
The measuring range lies between -45 ℃ (-49 °F) and +76 ℃ (+169 °F).
Compass display
When the ignition and navigation system are switched on, the instrument cluster display shows the current direction of travel.
Selector lever positions (automatic gearbox)
The gear selected is displayed on the side of the selector lever and can also be displayed in the instrument cluster. In D or S, or in Tiptronic
mode, the display may show which gear has been selected → Changing gear .
Gear-change indicator
While the vehicle is in motion, the instrument cluster may show which gear should be selected to reduce fuel consumption → Changing gear .
Second speed display (mph or km/h)
In addition to the tachometer display, the speed can also be displayed in another unit of measurement (mph or km/h) while you are driving.

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→ Selection menu
→ Driving data
→ menu
When the ignition is switched on, the various display functions can be accessed via the selection menu, e.g. the driving data display
(multifunction display (MFD)).
There are no buttons on the windscreen wiper lever in vehicles equipped with a multifunction steering wheel. The multifunction display is
controlled using the buttons on the multifunction steering wheel only.
The scope of the menus and information shown on the instrument cluster display depends on the vehicle electronics and the vehicle equipment
level.
Qualified workshops can program and modify other functions depending on the vehicle equipment level. Volkswagen recommends using a
Volkswagen dealership for this purpose.
Some menu options can only be called up when the vehicle is stationary.
If any priority 1 warning reports are being displayed, you will be unable to access any menus or information displays. A few warning messages
can be confirmed and hidden by pressing the button on the windscreen wiper lever or the button on the
multifunction steering wheel.
Additional information and warnings:
Infotainment system → Infotainment system
Driver assist systems → Driver assist systems
Radio or navigation system ⇒ BookletRadio, or ⇒ BookletNavigation system,
Provision for mobile telephones ⇒ BookletProvision for a mobile telephone,
After starting the engine with a discharged vehicle battery, or after the battery has been changed, system settings (time, date, personal
convenience settings and programming) may have been changed or deleted. Check and correct the settings as necessary once the vehicle
battery has been sufficiently charged.
Overview of the menu structure
First read and observe the introductory information and safety warnings →Introduction
The following menu structure shows how the Volkswagen information system menus on the instrument cluster display are structured. The size
and layout of the Volkswagen information system menu depends on the vehicle electronics and the level of vehicle equipment.
Driving data → Driving data
Since start
Since refuel
Accidents and injuries can occur if the driver is distracted.
Never open the menus on the instrument cluster display while the vehicle is in motion.
WARNING

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Long-term
Speed warning function
Digital speed
Range
Convenience consumers
Driver assist systems → Selection menu
Front Assist on/off
Adaptive Cruise Control (ACC)
Navigation ⇒ BookletNavigation system,
Audio ⇒ BookletRadio, or ⇒ BookletNavigation system,
Telephone ⇒ BookletProvision for mobile telephone, , ⇒ BookletNavigation system, / ⇒ BookletRadio/navigation system,
Vehicle status → Selection menu
Using the selection menu in the instrument cluster
Fig. 15 Vehicles without a multifunction steering wheel: button