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Who Can Enforce this New Vehicle Limited Warranty?
The first retail purchaser, or subsequent purchaser, of a new Model S vehicle sold in the Tesla Japan Warranty Region, titled or registered in the name of the first retail purchaser, or
subsequent purchaser, according to the laws of Japan, can enforce this New Vehicle Limited
Warranty.
When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the first day a new vehicle is put into use by delivery to the first retail purchaser(s), or by leasing or registering as a company car or
demonstrator, whichever is earlier, and provides coverage for the period based on the specified
warranty as described in the section Warranty Coverage. Parts repaired or replaced, including replacement of the vehicle, under this New Vehicle Limited Warranty are covered only until the
applicable warranty period of this New Vehicle Limited Warranty ends, or as otherwise provided by applicable law.
Warranty Coverage
This New Vehicle Limited Warranty includes the Basic Vehicle Limited Warranty, the Supplemental Restraint System (“SRS”) Limited Warranty, and the Battery and Drive Unit Limited
Warranty, each as described below.
The exclusive remedy available to you under this New Vehicle Limited Warranty is the repair or
replacement of new or re-manufactured parts by Tesla for the covered defects. Subject to the
exclusions and limitations described in this New Vehicle Limited Warranty, such repair or parts
replacement will be performed without cost to you by Tesla when Tesla is notified of the covered
defect within the applicable warranty period. Repairs will be performed using new or re-
manufactured parts at the sole discretion of Tesla. All replaced parts or other components are the
exclusive property of Tesla unless otherwise provided under applicable law.
Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this New Vehicle Limited Warranty, the Basic Vehicle Limited Warranty covers the repair or
replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use for a period of 4 years or 80,000
km, whichever comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations described in this New Vehicle Limited Warranty, the SRS Limited Warranty covers the repair or replacement necessary to correct defects in the materials
or workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal use for a period of 5 years or 100,000 km, whichever comes first.
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Battery and Drive Unit Limited WarrantyThe Model S lithium-ion battery (the “Battery”) and Drive Unit are extremely sophisticatedpowertrain components designed to withstand extreme driving conditions. You can rest easy
knowing that Tesla’s state-of-the-art Battery and Drive Unit are backed by this Battery and Drive
Unit Limited Warranty, which covers the repair or replacement of any malfunctioning or defective
Battery or Drive Unit, subject to the limitations described below. If your Battery or Drive Unit
requires warranty service, Tesla will repair the unit, or replace it with a factory reconditioned unit.
When replacing a Battery, Tesla will ensure that the energy capacity of the replacement Battery is
at least equal to that of the original Battery before the failure occurred. To provide you with even
more assurance, this Battery and Drive Unit Limited Warranty will also cover damage to your
vehicle from a Battery fire even if it is the result of driver error. (Coverage will not extend to
damage that had already been sustained before a Battery fire occurred, or to any damage if the
Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s Battery and
Drive Unit are covered under this Battery and Drive Unit Limited Warranty for a period of 8 years or for the number of km/miles specified below for your Battery configuration, whichever comesfirst:
• 60 kWh - 200,000 km
• 85 kWh - unlimited km
Despite the breadth of this warranty, damage resulting from intentional actions (including intentionally abusing or destroying your vehicle or ignoring active vehicle warnings), a collision or accident (excluding from Battery fires as specified above), or the servicing or opening of the
Battery or Drive Unit by non-Tesla personnel, is not covered under this Battery and Drive Unit
Limited Warranty.
In addition, the Drive Unit is subject to the exclusions and limitations described in this New
Vehicle Limited Warranty. Damage to the Battery resulting from the following activities is also not covered under this Battery and Drive Unit Limited Warranty:
• Physically damaging the Battery, or intentionally attempting, either by physical means, programming, or other methods, to extend (other than as specified in your owner
documentation) or reduce the life of the Battery;
• Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
• Flooding of the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time and use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is
NOT covered under this Battery and Drive Unit Limited Warranty. See your owner documentation for important information on how to maximize the life and capacity of the Battery.
Exclusions and Limitations
Warranty Limitations This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly orindirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse,
negligence, accident, improper maintenance, operation, storage or transport, including, but not
limited to, any of the following:
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• Failure to take the vehicle to a Tesla Service Center or Tesla authorized repair facility upondiscovery of a defect covered by this New Vehicle Limited Warranty;
• Accidents, collisions, or objects striking the vehicle; • Any repair, alteration or modification of the vehicle, or the installation or use of fluids, parts or accessories, made by a person or facility not authorized or certified to do so;
• Improper repair or maintenance, including use of fluids, parts or accessories other than those specified in your owner documentation;
• Towing the vehicle;
• Improper winch procedures;
• Theft, vandalism, or riot; • Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;
• Driving the vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in
competition, racing or autocross or for any other purposes for which the vehicle is not
designed;
• Overloading the vehicle;
• Using the vehicle as a stationary power source; and
• The environment or an act of God, including, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industryfallout, rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning
and other environmental conditions.
Additional Limitations and Exclusions
In addition to the above exclusions and limitations, this New Vehicle Limited Warranty does not
cover any of the following:
• Any corrosion or paint defects including, but not limited to, the following: • Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the outside in, such as stone chips or scratches; and
• Corrosion and paint defects caused by, due to or resulting from accidents, paint matching, abuse, neglect, improper maintenance or operation of the vehicle, installation
of an accessory, exposure to chemical substances, or damages resulting from an act of
God or nature, fire, or improper storage;
• Non-genuine Tesla parts or accessories or their installation, or any damage directly or indirectly caused by, due to or resulting from the installation or use of non-genuine Teslaparts or accessories:
• Certain individual items associated with the vehicle, including, but not limited to the tires, Mobile Connector, High Power Wall Connector, any future connectors, and related charging
adapters, which have separate warranties subject to their own terms and conditions;
• Windshield or window glass that is broken, chipped, scratched, or cracked, other than as a result of a defect in material or workmanship of a Tesla manufactured or supplied windshieldor window glass;
• General appearance or normal noise and vibration, including, but not limited to, brake squeal, general knocks, creaks, rattles, and wind and road vibration; and
• Maintenance services, including, but not limited to, the following:
• Standard 12 month diagnostics checks;• Wheel alignment or balancing;
• Appearance care (such as cleaning and polishing); and • Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).
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Voided Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow
the specific instructions and recommendations regarding the use and operation of the vehicle
provided in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories; • Carrying passengers and cargo within specified load limits; and• Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage
may be excluded due to improper maintenance, service or repairs. Tesla Service Centers and
Tesla authorized repair facilities have special training, expertise, tools and supplies with respect to
your vehicle and, in certain cases, may employ the only persons or be the only facilities authorized
or certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Service Center or Tesla authorized repair facility
in order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or altered or the odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the VINnumber or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages Tesla hereby disclaims any and all indirect, incidental, special and consequential damages arisingout of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal orcommercial property, inconvenience or aggravation, emotional distress or harm, commercial loss
(including but not limited to lost profits or earnings), towing charges, bus fares, vehicle rental,
service call charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental
charges such as telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of such damages or such damages are reasonably foreseeable. Some states or provinces do not
allow the exclusion or limitation of indirect, direct, special, incidental or consequential damages,
so the above limitations or exclusions may not apply to you.
Obtaining Warranty Service To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense, during regular business hours to a Tesla Service Center, or
such other repair facility designated by Tesla in the Tesla Japan Warranty Region. The location of the nearest Tesla Service Center may be obtained by visiting www.teslamotors.com. The location
of Tesla Service Centers is subject to change at any time and without prior notice.
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Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone number
specified in the section of this New Vehicle Limited Warranty titled "Who is the Warrantor?"
Payment of Tax for Repairs
Some jurisdictions and/or local governments may require that tax be collected on warranty repairs. Where applicable law allows, you are responsible for payment of these taxes.
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification by Tesla of the completion of the vehicle repairs and/or service, you are responsible
for immediately picking up the vehicle, at your own expense.
Roadside Assistance (Japan)
Tesla provides complimentary roadside assistance emergency services, including towing services to the nearest Tesla Service Center or your home provided they are within 80 km of your vehicle,
for 4 years or 80,000 km, whichever comes first, for vehicles covered by this New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and limitations described in
your Roadside Assistance documentation. You are responsible for any roadside assistance
emergency services for vehicles or repairs not covered by this New Vehicle Limited Warranty,
which will have a minimum charge of 40,000JPY, as applicable depending upon the location of
the vehicle, and for any charges for transportation beyond the first 80 km. Roadside assistance is not provided under this New Vehicle Limited Warranty but is a service intended to minimize
inconvenience when your Tesla vehicle is inoperable. Please refer to your Roadside Assistance
documentation for details.
Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited Warranty for specific vehicle models, which some states may refer to as“adjustment programs.” In such circumstances, Tesla will notify all known registered owners ofaffected vehicles. You may also inquire to Tesla directly regarding the applicability of such
programs, if any, to your vehicle. Tesla may also occasionally offer to pay a portion or all of the
cost of certain vehicle repairs that are no longer covered by this New Vehicle Limited Warranty
on an ad hoc case-by-case basis. Tesla reserves the right to do the above and to make changes to
vehicles manufactured or sold by Tesla and the applicable warranties, at any time, without
incurring any obligation to make the same or similar payment or changes for vehicles Tesla
previously manufactured or sold, or applicable warranties including this New Vehicle Limited
Warranty. Nothing herein shall imply that any Tesla vehicle is free of defects.
Dispute Resolution
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with written notification of any defects you have experienced within a reasonable time to allow Tesla
an opportunity to make any needed repairs, before you pursue any remedy under applicable laws.
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Please send your written notification to:
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
• History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the concern, or of any repairs or services that were not performed by a Tesla Service Center
or Tesla authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In
case an amicable settlement is not reached, all disputes shall be submitted to the Tokyo District
Court.
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Aairbag, front passenger, disabling 20
airbags 18
C CE certifications 32
chains 25child seatsdisabling front passenger airbag 20
installing and using 8
Tesla built-in rear facing 14contact informationroadside assistance 2
D
data recording 31
delivery mileage 31
door labels 29
E event data recording 31
F
FCC certifications 32
front passenger detection 20
G
GAWR 29
Gross Axle Weight Rating 29
Gross Vehicle Weight Rating 29
GVWR 29
H
hitches 30
I
IC certifications 32
ISOFIX child seats, installing 12
KkeyFCC and IC certifications 32
L
labelStatutory Plate 29
Tire and Loading Information 29
load limits 29
M
maintenancetires 22
mileage upon delivery 31
N NCC certifications 32
R radio frequency, FCC information 34
roadside assistance 2
roof racks 30
rotating tires 23
S
safety informationairbags 21
child seats 13
rear facing child seats 17
seat belts 7seat beltsin a collision 6
overview of 5
pre-tensioners 6
wearing when pregnant 6
seating capacity 29
seatsTesla built-in rear facing 14
service data recording 31
Statutory Plate 29
Index
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T
telematics 31
tie-down straps 4
Tire and Loading Information label 29Tire Pressure Monitoring SystemFCC certification 33
overview of 25
tire pressures, checking 22
tiresbalancing 23
chains 25
inspecting and maintaining 23
pressures, how to check 22
replacing 24
replacing a tire sensor 26
rotation 23
tire markings 27
winter 24
tow chain, connecting 4
Tow mode 3
towing 3
towing a trailer 30
towing instructions 3
TPMSFCC certification 33
overview of 25
trailer hitches 30
transporting 3
V
vehicle loading 29
W wheel chocks 4
wheelsalignment 23
replacing 24
winter tires 24
Index
44Model S Quick Guide
