2015 Lexus ES350 Owner's Manual - ES 300h, ES 350

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ES350_300h_OM_OM33B99U_(U)
5-11. Bluetooth®
5
Lexus Display Audio system
What to do if... (Troubleshooting)
If there is a problem with the hands-free system or a Bluetooth® device,
first check the table below.
XWhen using the hands-free system with a Bluetooth® device
The hands-free system or Bluetooth® device does not work.
The connected device may not be a compatible Bluetooth® cellular phone.
→ For a list of specific devices which operation has been confirmed on this system,
check with your Lexus dealer or the following website:
http://www.lexus.com/MobileLink
The Bluetooth® version of the connected cellular phone may be older than the
specified version.
→ Use a cellular phone with Bluetooth® version 2.0 or higher (recommended: Ver.
3.0 with EDR or higher). ( →P. 4 4 5 )

4405-11. Bluetooth®
ES350_300h_OM_OM33B99U_(U)
XWhen registering/connecting a cellular phone
XWhen making/receiving a call
A cellular phone cannot be registered.
An incorrect passcode was entered on the cellular phone.
→Enter the correct passcode on the cellular phone.
The registration operation has not been completed on the cellular phone side.
→Complete the registration operation on the cellular phone (approve registration
on the phone).
Old registration information remains on either this system or the cellular phone.
→Delete the existing registration informat ion from both this system and the cellu-
lar phone, then register the cellular phon e you wish to connect to this system.
( → P. 409)
A Bluetooth® connection cannot be made.
Another Bluetooth® device is already connected.
→ Manually connect the cellular phone you wish to use to this system. ( →P. 4 1 2 )
Bluetooth® function is not enabled on the cellular phone.
→ Enable the Bluetooth® function on the cellular phone.
A call cannot be made/received.
Your vehicle is in a “No Service” area.
→Move to where “No Service” no longer appears on the display.

ES350_300h_OM_OM33B99U_(U)
4415-11. Bluetooth®
5
Lexus Display Audio system
XWhen using the phonebook
XWhen using the Bluetooth® message function
Phonebook data cannot be transferred manually/automatically.
The profile version of the connected cellular phone may not be compatible with
transferring phonebook data.
→For a list of specific devices which operation has been confirmed on this system,
check with your Lexus dealer or the following website:
http://www.lexus.com/MobileLink
Automatic phonebook transfer function on this system is set to off.
→Set automatic phonebook transfer function on this system to on. ( →P. 434)
Passcode has not been entered on the cellular phone.
→ Enter the passcode on the cellular phone if requested (default passcode: 1234).
Transfer operation on the cellular phone has not completed.
→Complete transfer operation on the cellular phone (approve transfer operation
on the phone).
Phonebook data cannot be edited.
Automatic phonebook transfer function on this system is set to on.
→Set automatic phonebook transfer function on this system to off. ( →P. 4 3 4 )
Messages cannot be viewed.
Message transfer is not enabled on the cellular phone.
→ Enable message transfer on the cellular phone (approve message transfer on the
phone).
Automatic transfer function on this system is set to off.
→Set automatic transfer function on this system to on. ( →P. 4 3 8 )
New message notifications are not displayed.
Notification of SMS/MMS/E-mail reception on this system is set to off.
→ Set notification of SMS/MMS/E-mail reception on this system to on. ( →P. 4 3 8 )
Automatic message transfer function is not enabled on the cellular phone.
→ Enable automatic transfer function on the cellular phone.

4425-11. Bluetooth®
ES350_300h_OM_OM33B99U_(U)
XIn other situations
Even though all conceivable measures have been taken, the symptom status does
not change.
The cellular phone is not close enough to this system.
→Bring the cellular phone closer to this system.
The cellular phone is the most likely cause of the symptom.
→Turn the cellular phone off, remove and reinstall the battery pack, and then
restart the cellular phone.
→ Enable the cellular phone’s Bluetooth
® connection.
→ Stop the cellular phone’s security so ftware and close all applications.
→ Before using an application installed on the cellular phone, carefully check its
source and how its operation might affect this system.

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5-11. Bluetooth®
5
Lexus Display Audio system
Bluetooth®
■When using the Bluetooth® audio system
●In the following situations, the system may not function.
• If the portable audio player is turned off
• If the portable audio player is not connected
• If the portable audio player’s battery is low
●There may be a delay if a cellular phone connection is made during Bluetooth®
audio play.
●Depending on the type of portable audio player that is connected to the system,
operation may differ slightly and certain functions may not be available.
■When using the hands-free system
●The audio system is muted when making a call.
●If both parties speak at the same time, it may be difficult to hear.
●If the received call volume is overly loud, an echo may be heard.
If the Bluetooth® phone is too close to the system, quality of the sound may deteri-
orate and connection status may deteriorate.
●In the following situations, it may be difficult to hear the other party:
• When driving on unpaved roads
• When driving at high speeds
• If a window is open
• If the air conditioning is blowing directly on the microphone
• If there is interference from the network of the cellular phone
●Depending on the type phone, certain functions may not be available.

4445-11. Bluetooth®
ES350_300h_OM_OM33B99U_(U)
■Conditions under which the system will not operate
●If using a cellular phone that does not support Bluetooth®
●If the cellular phone is turned off
●If you are outside of cellular phone service coverage
●If the cellular phone is not connected
●If the cellular phone’s battery is low
●When outgoing calls are controlled, due to heavy traffic on telephone lines, etc.
●When the cellular phone itself cannot be used
●When transferring phonebook data from the cellular phone
■Bluetooth® antenna
The antenna is built into the display.
If the portable audio player or cellular phone is behind the seat or in the glove box or
console box, or is touching or covered by metal objects, the connection status may
deteriorate.
■Battery charge/signal status
●This display may not correspond exactly with the portable audio player or cellular
phone itself.
●This system does not have a charging function.
●The portable audio player or cellular phone battery will be depleted quickly when
the device is connected to Bluetooth®.
■When using the Bluetooth® audio and hands-free system at the same time
The following problems may occur.
●The Bluetooth® audio connection may be interrupted.
●Noise may be heard during Bluetooth® audio playback.

ES350_300h_OM_OM33B99U_(U)
4455-11. Bluetooth®
5
Lexus Display Audio system
■About the contact in this system
The following data is stored for every registered cellular phone. When another
phone is connecting, you cannot read the registered data.
●Contact data
●Call history
●Favorite
●Message
When removing a Bluetooth
® phone from the system, the above-mentioned data is
also deleted.
■About Bluetooth®
■Compatible models
The Bluetooth
® audio system supports portable audio players with the following
specifications
●Bluetooth® specifications:
Ver. 2.0 or higher (Recommended: Ver. 3.0 +EDR or higher)
●Profiles:
• A2DP (Advanced Audio Distribution Profile) Ver. 1.0, or higher (Recommended: Ver. 1.2 or higher)
This is a profile to transmit stereo audio or high quality sound to the audio sys-
tem.
• AVRCP (Audio/Video Remote Control Profile) Ver. 1.0 or higher (Recommended: Ver. 1.4 or higher)
This is a profile to allow remote control the A/V equipment.
However, please note that some functions may be limited depending on the type of
portable audio player connected.
The hands-free system supports cellular phones with the following specifications.
●Bluetooth® specification:
Ver. 2.0 or higher (Recommended: Ver. 3.0 +EDR or higher)
The Bluetooth
® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
PIONEER Corporation is under license.
Other trademarks and trade names are those
of their respective owners.

4465-11. Bluetooth®
ES350_300h_OM_OM33B99U_(U)
●Profiles:
• HFP (Hands Free Profile) Ver. 1.0 or higher (Recommended: Ver. 1.6 or higher) This is a profile to allow hands-free phone calls using a cellular phone or head
set. It has outgoing and incoming call functions.
• OPP (Object Push Profile) Ver. 1.1 or higher (Recommended: Ver. 1.2) This is a profile to transfer phonebook data. When a Bluetooth
® compatible cel-
lular phone has both PBAP and OPP, OPP cannot be used.
• PBAP (Phone Book Access Profile) Ver. 1.0 or higher (Recommended: Ver. 1.1) This is a profile to transfer phonebook data.
• MAP (Message Access Profile) Ver.1.0 or higher This is a profile to using phone message.
If the cellular phone does not support HFP, you cannot register it with the hands-free
system. OPP, PBAP or MAP services must be selected individually.
■Reconnecting the portable audio player
If the portable audio player is disconnected due to poor reception when the “START
STOP ENGINE” <“POWER”> switch is in ACCESSORY or IGNITION ON
mode, the system automatically reconnects the portable audio player.
If you have switched off the portable audio player yourself, follow the instructions
below to reconnect:
●Select the portable audio player again
●Enter the portable audio player
■When you sell your car
Be sure to delete your personal data. ( →P. 3 6 5 )