2015 FORD FLEX Owners Manual

TRANSPORTING THE VEHICLE
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment
to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company
has not approved a slingbelt towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other means.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
It is acceptable to have your front-wheel drive vehicle towed from the
front if using proper wheel lift equipment to raise the front wheels off
the ground. When towing in this manner, the rear wheels can remain on
the ground.
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Front-wheel drive vehicles must have the front wheels placed on a tow
dolly when towing your vehicle from the rear using wheel lift equipment.
This prevents damage to the transmission.
Towing an all-wheel drive vehicle requires that all wheels be off the
ground, such as using a wheel lift and dollies or flatbed equipment. This
prevents damage to the transmission, all-wheel drive system and vehicle.
TOWING THE VEHICLE ON FOUR WHEELS
Emergency Towing
If your vehicle becomes inoperable (without access to wheel dollies,
car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all
wheels on the ground, regardless of the powertrain and transmission
configuration) under the following conditions:
•Your vehicle is facing forward for towing in a forward direction.
•Place the transmission in positionN.SeeAutomatic transmissionin
theTransmissionchapter if you cannot move the transmission into
N.
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80 kilometers).
Recreational Towing
Note:Put your climate control system in recirculated air mode to
prevent exhaust fumes from entering your vehicle. See theClimate
Controlchapter.
Follow these guidelines if you have a need for recreational towing, such
as towing your vehicle behind a motorhome or truck. We designed these
guidelines to prevent damage to your vehicle after it is hooked-up to the
recreational vehicle or tow dolly.
You can tow your front-wheel drive vehicle with all four wheels on the
ground or with the front wheels off the ground by using a tow dolly. If
you are using a tow dolly, follow the instructions specified by the
equipment provider. If you are towing with all four wheels on the ground,
see the following instructions.
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You can tow your all-wheel drive vehicle with all four wheels on the
ground or with all four wheels off the ground using a vehicle transport
trailer. Do not tow your all-wheel drive vehicle with the front wheels off
the ground (by using a tow dolly) and the rear wheels on the ground.
This causes damage to your all-wheel drive system. If you are using a
vehicle transport trailer, follow the instruction specified by the
equipment provider. If you are towing with all four wheels on the ground,
see the following instructions.
If you tow your vehicle with all four wheels on the ground:
•Tow only in the forward direction.
•Release the parking brake.
•Place the transmission in positionN.
•Do not exceed 65 mph (105 km/h).
•Start the engine and allow it to run for five minutes at the beginning
of each day and every six hours thereafter. With the engine running
and your foot on the brake, shift into positionDand then into
positionRbefore shifting back into positionN.
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BREAKING-IN
You need to break in new tires for approximately 300 miles
(480 kilometers). During this time, your vehicle may exhibit some unique
driving characteristics. Avoid driving too fast during the first 1000 miles
(1600 kilometers). Vary your speed frequently and change up through
the gears early. Do not labor the engine. Do not tow during the first
1000 miles (1600 kilometers).
ECONOMICAL DRIVING
Fuel economy is affected by several things, such as how you drive, the
conditions you drive under and how you maintain your vehicle.
There are some things to keep in mind that may improve your fuel economy:
•Accelerate and slow down in a smooth, moderate fashion.
•Drive at steady speeds without stopping.
•Anticipate stops; slowing down may eliminate the need to stop.
•Combine errands and minimize stop-and-go driving.
•Close the windows for high-speed driving.
•Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Keep the tires properly inflated and use only the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduled maintenance.
There are also some things you may not want to do because they may
reduce your fuel economy:
•Sudden or hard accelerations.
•Rev the engine before turning it off.
•Idle for periods longer than one minute.
•Warm up your vehicle on cold mornings.
•Use the air conditioner or front defroster.
•Use the speed control in hilly terrain.
•Rest your foot on the brake pedal while driving.
•Drive a heavily loaded vehicle or tow a trailer.
•Carry unnecessary weight (approximately 1 mpg [0.4 km/L] is lost for
every 400 pounds [180 kilograms] of weight carried).
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•Add particular accessories to your vehicle (e.g.; bug deflectors,
rollbars or light bars, running boards, ski racks).
•Drive with the wheels out of alignment.
DRIVING THROUGH WATER
WARNING:Do not drive through flowing or deep water as you
may lose control of your vehicle.
Note:Driving through standing water can cause vehicle damage.
Note:Engine damage can occur if water enters the air filter.
Before driving through standing water, check the depth. Never drive
through water that is higher than the bottom of the front rocker area of
your vehicle.
When driving through standing
water, drive very slowly and do not
stop your vehicle. Your brake
performance and traction may be
limited. After driving through water
and as soon as it is safe to do so:
•Lightly press the brake pedal to
dry the brakes and to check that
they work.
•Check that the horn works.
•Check that the exterior lights work.
•Turn the steering wheel to check that the steering power assist works.
FLOOR MATS
WARNING:Always use floor mats that are designed to fit the
foot well of your vehicle. Only use floor mats that leave the pedal
area unobstructed. Only use floor mats that are firmly secured to
retention posts so that they cannot slip out of position and interfere
with the pedals or impair safe operation of your vehicle in other ways.
WARNING:Pedals that cannot move freely can cause loss of
vehicle control and increase the risk of serious personal injury.
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WARNING:Always make sure that the floor mats are properly
attached to the retention posts in the carpet that are supplied
with your vehicle. Floor mats must be properly secured to both
retention posts to make sure mats do not shift out of position.
WARNING:Never place floor mats or any other covering in the
vehicle foot well that cannot be properly secured to prevent them
from moving and interfering with the pedals or the ability to control the
vehicle.
WARNING:Never place floor mats or any other covering on top
of already installed floor mats. Floor mats should always rest on
top of vehicle carpeting surface and not another floor mat or other
covering. Additional floor mats or any other covering will reduce the
pedal clearance and potentially interfere with pedal operation.
WARNING:Check attachment of floor mats on a regular basis.
Always properly reinstall and secure floor mats that have been
removed for cleaning or replacement.
WARNING:Always make sure that objects cannot fall into the
driver foot well while the vehicle is moving. Objects that are
loose can become trapped under the pedals causing a loss of vehicle
control.
WARNING:Failure to properly follow floor mat installation or
attachment instructions can potentially cause interference with
pedal operation causing a loss of vehicle control.
To install the floor mats, position the floor
mat eyelet over the retention post and
press down to lock in position.
To remove the floor mat, reverse the
installation procedure.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary Roadside Assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
Roadside assistance will cover:
•A flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•Battery jump start.
•
Lock-out assistance (key replacement cost is the customer’s responsibility).
•Fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Ford eligible vehicles will be towed to an authorized dealer
within 35 miles (56.3 kilometers) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s manual
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
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If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56.3 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance
identification card found in the centerfold of this warranty guide and
retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage
section of your warranty guide, call us in Canada at 1-800-665-2006 or
visit our website at www.ford.ca.
Sykes Assistance Services Corporation administers the Roadside
Assistance program. You must receive covered services in Canada or the
continental United States. Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways. Roadside Assistance coverage
does not extend to vehicles involved in cross-country driving, logging,
autocross and any other form of off-road use. Well maintained roads and
surfaces help ensure safe travel for the supplier, and allow their
representatives to perform service as per the standard operating
procedures.
In Remote Locations
If our supplier cannot take your vehicle by road to the nearest
authorized dealership, transportation by rail or water may be necessary.
The program covers a tow to the dock or rail terminal and also to the
dealership at the end of the trip. For rail or water transportation,
however, contact your authorized dealer to confirm if you are eligible for
additional coverage before you authorize or pay for the service. Call the
Ford Roadside Assistance at 1-800-665-2006 for additional information.
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