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6. Check for an email from Uconnect® Access that con-
tains your personalized registration link. If you don’t
see it, check your spam or junk mail folder. Open the
email and click on the link to continue registering.
NOTE:For security reasons, this link is valid for 72 hours
from the time you submitted your email address into the
radio touchscreen. If the link has expired, simply re-enter
your email address into the Uconnect® Registration App
on the radio touchscreen to receive another link. The
secured registration link will take you through the
Uconnect® Access registration process step by step.
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8. Once you are logged in to your Mopar Owner Connect
account, you will create a personal Uconnect® Secu-
rity PIN. The Uconnect Security PIN will be required
to authenticate you when accessing your account via
Uconnect® Care or performing any remote services
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
9. If your vehicle qualifies for a trial package it will be
presented. Simply agree to the Uconnect® Terms of
Service (checkbox) and then select the “Start Service”
button.
At this point your vehicle is registered with
Uconnect® Access. Apps will be downloaded the next
time you start your vehicle. If the Apps have not
appeared after 24 hours, please contact Uconnect®
Care. The recommended next steps are to:
•Download the Uconnect® Access App (allows you to
utilize services such as Remote Door Unlock and Via
Mobile).
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•Reviewing your current subscriptions to packages
and Apps
•Changing your Uconnect® Payment PIN, or your
Security Question
•Viewing transaction history of purchases from the
Uconnect® Store
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Why do I need the Uconnect® Access App?
Unlike your key fob, the Uconnect® Access app on your
smartphone can send commands to your vehicle from
any distance so long as your phone and vehicle are both
in cellular range. The Uconnect® Security PIN that was
set up during registration is required for remote services.
•Lock or unlock your car doors from virtually any
location
•Start your car to warm it up, or cool it down, before
you get inside
•Sound your horn and flash your lights to find your
vehicle in a crowded parking lot
•Contact Customer Care or Roadside Assistance with
the push of a button on your smartphone
•Use Via Mobile to access your personal Pandora®,
iHeartRadio, Slacker Radio and Aha™ from the ve-
hicle and control them using your vehicle touchscreen
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FAQs
1.How much does the Uconnect® Access App cost?
Uconnect® does not charge for the App, however to
utilize the Remote Services (e.g., Remote Door Lock/
Unlock) a subscription or trial is required to the
Advantage Package.
2.Will my vehicle be safe if I lose my smartphone?
People sometimes lose their phone, which is why
security measures have been engineered into the
Uconnect® Access App. Asking for your username/
email, password and Uconnect® Security PIN help to
ensure that nobody can get into your vehicle if they
happen to find your smartphone.
3.Why can’t all phones use the Uconnect® Access
App?The Uconnect® Access App has been designed
to work on most smartphones with the Apple and
Android operating systems. Visit
UconnectPhone.comto confirm that your smart-
phone is compatible with Uconnect®.
4.How do I know how much data is being used when
I’m using Via Mobile?Uconnect® Access Via Mobile
uses your smartphone’s existing data plan to stream
content. Data usage varies by phone/device, content
(e.g. videos), high quality audio and several other
factors. Please refer to your device carrier for specific
details.
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2.Edit Profile:
To manage the details of your Uconnect® Access
account, such as your contact information, password
and PIN, click on the “Edit Profile” button to access
the details of your account.
3.Shop:
To purchase a WiFi hotspot and renew your subscrip-
tion to a package, click on the “Shop” tab, then go to
the Uconnect® Store to make your purchase.
4.Connected Vehicle:
This statement will indicate which vehicle’s you own
that are equipped with the Uconnect® Access system.
Other vehicles you own may not have Uconnect®
Access and will indicate that it is a non-Uconnect®
Access Vehicle.
5.Remote Services:
For vehicles with an active Uconnect Access subscrip-
tion, press one of these icons and enter your four-digit
Uconnect® Security PIN to command your vehicle to
remotely start, lock/unlock doors or sound the horn
and lights.
6.Subscription Status:
Refer to this section to quickly see if you are currently
subscribed to remote services.
7.Uconnect® Access App:
This is where you can enter the mobile phone number
for your compatible smartphone to download the
Uconnect® Access App. Phone compatibility can be
verified atUconnectPhone.com. For more details, see
the section labeled Download the Uconnect® Access
App.
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3.Can I receive a text message (SMS) when my Theft
Alarm goes off?Yes. Text messages are a convenient
and quick way to receive notifications. You can man-
age your notifications by going to the Mopar Owner
Connect website (moparownerconnect.com) and log
in with your username and password. Once there, you
can click on “Edit Profile”, then the “Notifications” tab
to add, remove and edit your notification options.
Stolen Vehicle Assistance
If your vehicle is ever stolen, this App (with your
permission) can provide its location to the law enforce-
ment to help them track it down.
Description
If your vehicle is stolen, contact local law enforcement
immediately to file a stolen vehicle report. Once this
report has been filed with law enforcement and you have
also notified Uconnect® Care that you have filed the
report, Uconnect® Care can help locate your vehicle. The
Uconnect® Care Agent will ask for the stolen vehicle
report number issued by local law enforcement. Then,
using GPS technology and the built-in wireless connec-
tion within your vehicle, the Uconnect® Care Agent will
be able to locate the stolen vehicle and work with law
enforcement to help recover it. (Vehicle must be within
the United States, have network coverage and must be
registered with Uconnect® Access with an active sub-
scription that includes the applicable feature).
Stolen Vehicle Assistance is a secure process that can only
be done with your permission. Law enforcement gets
involved only after you file a stolen vehicle report with
them.
How It Works
1. If your vehicle is stolen, contact local law enforcement
as soon as possible. They will work with you to file a
stolen vehicle report.
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2. Next, inform Uconnect® Care that your vehicle has
been stolen. Uconnect® Care can be reached by calling
855-792-4241. The Uconnect® Care Agent will ask for
the stolen vehicle report number (as issued by your
local law enforcement).
If you have downloaded the Uconnect® Access App,
you can push the “Operator” button on your smart-
phone and select “Uconnect® Care” to make the call.
3. Uconnect® Care will authenticate that you are the
owner of the vehicle and contact the law enforcement
with whom you filed the stolen vehicle report.
4. Uconnect® Care will work with your local law en-
forcement to track and attempt to recover the vehicle.
You will be contacted by law enforcement if your
vehicle is recovered. While the investigation is ongo-
ing, you should also contact your insurance company
to inform it of the situation.
Requirements
•Vehicle must be properly equipped with the
Uconnect® Access System.
•Vehicle must be in range of a usable and authorized
cellular signal.
•Vehicle must be registered with Uconnect® Access and
have an active subscription that includes the appli-
cable feature or App.
Disclaimers
•No security system is invincible, and vehicle thieves
may develop ways to prevent your vehicle from being
located.
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