2014 TOYOTA HIGHLANDER HYBRID service

CUSTOMER LOYALTY WC13

TOYOTA MOTOR SALES USA INC

PO BOX 2991

TORRANCE CA 90509-9809
SAFETY PRECAUTIONS
Your Highlander Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is on the driver’s side of the vehicle under the carpeted
flap on the floor next to the second-row bench seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Toyota recommends having maintenance and repairs for your Highlander Hybrid
performed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com.

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T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in.
For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2014 (HHV)2014(HHV)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance5
The Immobilizer Key7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty13
Federal Emission Control Warranty17
California Emission Control Warranty23
Tire Limited Warranty29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service32
Table of Contents
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items54
Vehicle Identification58
Find It Online
You can also find scheduled maintenance information for your vehicle at
toyota.com/owners. Toyota Owners has all the information you need for your
new vehicle in one place!
View Owner's Manuals online
Track your service history
Watch and learn with how-to-videos
Take advantage of service offer specials




Table of Contents
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A
t Toyota, ourtoppriority isalways
our customers. Weknow your
Toyota isan important partofyour
life and something youdepend onevery
day. That’s whywe’re dedicated tobuilding
products ofthe highest qualityand
reliability.
Our excellent warranty coverage is
evidence thatwestand behind thequality
of our vehicles. We’reconfident —asyou
should be— that your Toyota willprovide
you with many yearsofenjoyable driving.
To further demonstrate ourcommitment to
our customers’ satisfaction, occasionally
we may establish aspecial policy
adjustment topay forspecific repairsthat
are nolonger covered bywarranty. When
we establish suchapolicy adjustment, we
mail details toall applicable ownerswe
have onrecord. That’swhyit’simportant
to send inthe card atthe back ofthis
booklet ifyou change youraddress orif
you’ve purchased thisvehicle froma
previous owner.
To provide youwith added protection
against unexpected servicecosts,weoffer
Toyota Financial Servicesvehicleservice
agreements andToyota AutoCareand
Toyota CarePluspre-paid maintenance
programs. Eachoffers planstomeet a
wide variety ofneeds. Yourdealership can
help youselect theplan that’s bestfor
you. Our
goal isfor every Toyota customer to
enjoy outstanding quality,dependability
and peace ofmind throughout their
ownership experience. Wewant youtobe
a satisfied member ofthe Toyota family
for many milestocome.
This booklet describes theterms of
Toyota warranty coverage aswell as
general ownerresponsibilities. The
scheduled maintenance section
describes yourvehicle’s maintenance
requirements. Besure toreview this
information carefully,sinceproper
maintenance isrequired toensure that
warranty coverage remainsintact.
Allinformation inthis booklet isthe latest
available atthe time ofpublication andis
subject tochange without notice.
Satisfaction DowntheRoad
INTRODUCTION
4Introduction

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B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
INTRODUCTION
Introduction5

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
ThisToyota vehicle maybeequipped with
an electronic “immobilizer” anti-theft
system. Whenthekey isinserted intothe
ignition switchittransmits anelectronic
code toan immobilizer computer.The
engine willonly start ifthe code inthe key
matches thecode inthe immobilizer. Ifthe
code doesnotmatch, theimmobilizer
disables theignition andfuelsystems.
While anexact physical copyofthe key
will open thedoor andallow retrieval of
items locked inthe vehicle, itwon’t start
the vehicle unlessthekey has thesame
code asthe immobilizer.
SECURITY
For security purposes, accesstokey
codes andservice procedures for
electronically registeringreplacement keys
is restricted. OnlyaToyota dealeror
certain bonded/registered independent
locksmiths cangenerate replacement keys.
TheImmobilizer Key
INTRODUCTION
Introduction7

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REPLACING THEKEY
Upon purchase, eachvehicle shouldhave
two master keysandanaluminum tag
with akey-code imprinted onit.
To generate afully functional replacement
key (one thatwillboth open thedoors and
start theengine), oneofthe master keys
is required. Tomake akey that willopen
the door forretrieval ofitems locked
inside thevehicle, thealuminum key-code
tag can beused. Ifamaster keyorthe
aluminum key-codetagisnot available, a
Toyota dealerorcertain registered
locksmiths canobtain thekey code from a
restricted-access database.These
businesses canalso access aservice
utility toreprogram theimmobilizer ifall
registered masterkeyshave been lost.Ifa
Toyota dealerisnot available, pleaserefer
to www.aloa.org tofind a
bonded/registered locksmithwhoperforms
high security keyservice.
KEEPING THEKEY SAFE
Replacing animmobilizer keymay be
costly. Itis advisable tokeep aspare
master keyand thealuminum key-code
tag inasafe place. Ifyou record the
key-code inmore thanoneplace, donot
record itin away thatcanbeeasily
identified andassociated withthevehicle.
It is wise tokeep acopy ofthe key-code
outside ofthe vehicle.
If the vehicle wasdelivered withlessthan
two keys andthealuminum key-codetag,
consider havingtheToyota dealerora
qualified independent automotive
locksmith makeaduplicate keybefore you
need it.
TheImmobilizer Key
INTRODUCTION
8Introduction