2014 TOYOTA HIGHLANDER HYBRID glove box

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B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
INTRODUCTION
Introduction5

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California residents: Toyotaoffersyour
assistance throughaninformal dispute
settlement programcalledtheCalifornia
Dispute Settlement Program(CDSP).A
brochure abouttheprogram isfound in
your glove box.Foradditional information,
call theToyota Customer Experience
Center at(800) 331-4331. Youmay also
contact theCDSP directly at(888)
300-6237. Failuretouse theCDSP may
affect yourrights andremedies under
California’s “LemonLaws.”
This information abouttheDispute
Settlement Programsiscorrect asofthe
date ofprinting. However, theprograms
may bechanged withoutnotice.Forthe
most current information aboutthe
programs, calltheToyota Customer
Experience Centerat(800) 331-4331.
IfYou Need Assistance
INTRODUCTION
6Introduction

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Informal DisputeSettlement
Program
Toyota offersassistance throughan
informal disputesettlement programcalled
the Dispute Settlement Program.This
program isadministered byan
independent thirdparty:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
Further information aboutthisprogram
can befound inthis booklet andthe
Owner’s Warranty RightsNotification
booklet.
California residents: Toyotaoffersyou
assistance throughaninformal dispute
settlement programcalledtheCalifornia
Dispute Settlement Program(CDSP).A
brochure abouttheprogram isfound in
your glove box.Foradditional information,
call theToyota Customer Experience
Center at(800) 331-4331. Youmay also
contact theCDSP directly at(888)
300-6237. Failuretouse theCDSP may
affect yourrights andremedies under
California’s “LemonLaws.”
Limitations
Theperformance ofnecessary repairsand
adjustments isthe exclusive remedyunder
these warranties orany implied warranties.
Toyota doesnotauthorize anyperson to
create foritany other obligation orliability
in connection withthisvehicle.
Any implied warranty ofmerchantability
or fitness foraparticular purposeis
limited tothe duration ofthese written
warranties. Somestates donot allow
restrictions onhow long animplied
warranty lasts,sothis limitation maynot
apply toyou.
Your Rights UnderStateLaw
These warranties giveyouspecific legal
rights. Youmay alsohave other rights that
vary from statetostate.
General Warranty Provisions
WARRANTY
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DISPUTE RESOLUTION
Ifadispute arisesregarding yourwarranty
coverage, pleasefollowthesteps
described under“IfYou Need Assistance”
on page 5.Please notethatyoumust use
the Dispute Settlement Program(or,in
California, theCDSP) beforeseeking
remedies throughacourt action pursuant
to the Magnuson-Moss WarrantyAct.You
may alsoberequired touse theDispute
Settlement ProgramorCDSP before
seeking remedies underthe“Lemon Laws”
of your state. Please checktheappropriate
page ofthe
Owner’s Warranty Rights
Notification
booklet (located inyour glove
box) forthe requirements applicableto
your state.
New Vehicle Limited Warranty
WARRANTY
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OBTAINING WARRANTY
SERVICE
The tires thatcome asoriginal equipment
on your vehicle arewarranted bytheir
manufacturer andnotToyota. Aseparate
warranty statement forthe tires isin your
glove box.
To obtain service foratire defect, takethe
tire toan authorized dealerofthe tire
manufacturer. (Refertoyour local phone
directory fordealer locations.) YourToyota
dealer mayalsobeable toassist youin
obtaining warrantyservicefromthe
manufacturer.
For additional warrantyinformation or
service assistance, contactthetire
manufacturer directly.
ORIGINALEQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535Marriott Drive
Nashville, TN37214
Bridgestone: (800)847-3272
Firestone: (800)356-4644
Toyo Tire(U.S.A.) Corporation
6261 Katella Ave.,Suite 2B
Cypress, CA90630
(800) 442-8696
TireLimited Warranty
WARRANTY
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