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CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
SAFETY PRECAUTIONS
Your Highlander Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is on the driver’s side of the vehicle under the carpeted
flap on the floor next to the second-row bench seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Toyota recommends having maintenance and repairs for your Highlander Hybrid
performed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com.
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WHAT ISCOVERED AND
HOW LONG
Basic Warranty
Thiswarranty coversrepairs and
adjustments neededtocorrect defects in
materials orworkmanship ofany part
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 36months or
36,000 miles,whichever occursfirst,with
the exception ofwheel alignment and
wheel balancing, whicharecovered for
12 months or12,000 miles,whichever
occurs first.
Hybrid System Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofthe components listed
here andsupplied byToyota, subjectto
the exceptions indicatedunder“What Is
Not Covered” onpages 14-15.
•Battery controlmodule (battery
voltage sensor)
• Hybrid battery
• Hybrid control module (power
management controlmodule)
• Inverter withconverter
Coverage isfor 96months or
100,000 miles,whichever occursfirst.
Powertrain Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany component listed
below andinthe next column and
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
Engine
Cylinder blockandhead andallinternal
parts, timing gearsandgaskets, timing
chain/belt andcover, valvecovers, oilpan,
oil pump, engine mounts, enginecontrol
computer, waterpump, fuelpump, seals
and gaskets.
Transaxle/Motor/Generator
Case andallinternal parts,transaxle
mounts, sealsandgaskets.
Front-Wheel-Drive System
Final drive housing andallinternal parts,
axle shafts, driveshafts, constant velocity
joints, fronthubandbearings, sealsand
gaskets.
New Vehicle Limited Warranty
WARRANTY
YourWarranties inDetail13
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Hybrid System
•Battery controlmodule (battery
voltage sensor) (8/80)*
• Battery thermistor
• Electric vehiclejunction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management controlmodule) (8/80)*
• Inverter withconverter*
• Motor
• System mainrelayandbattery current
sensor
Ignition System
•Distributor andinternal parts
• Ignition coiland ignitor
• Ignition wires
• Spark plugs†
Positive Crankcase Ventilation
(PCV) System
•Oil filler cap
• PCV valve ororifice
Other PartsUsedinAbove
Systems
• Data linkconnector (8/80)
• Hoses, clamps, fittings,tubingand
mounting hardware
• Malfunction indicatorlightandbulb
(8/80)
• Pulleys, beltsandidlers
• Sealing gaskets anddevices
• Sensors, solenoids, switchesand
valves
* Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
† Warranted untilfirstrequired maintenance undertermsofthe California EmissionControlWarranty.
8/80 =Covered foreight years or80,000 miles,whichever occursfirst.
Federal Emission ControlWarranty
WARRANTY
YourWarranties inDetail19
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Hybrid System
•Battery*
• Battery controlcomputer (battery
voltage sensor)*
• HV battery junction block
• HV battery thermistor
• HV control computer (power
management controlmodule)*
• Inverter withconverter*
• Motor assembly, RRtraction with
transaxle
• Transaxle (including motorand
generator)
Ignition System
•Knock sensor
MAINTENANCE
Youareresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
*Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
California EmissionControlWarranty
WARRANTY
26YourWarranties inDetail