2014 TOYOTA HIGHLANDER HYBRID service

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IMPORTANT MAINTENANCE
INFORMATION
It is especially importanttoboth
routinely checkyourvehicle’s engineoil
level (once amonth) andregularly
replace theengine oiland oilfilter (see
the Maintenance Logsection ofthis
booklet todetermine howoften you
should change yourvehicle’s oiland
filter). Failure todo socan cause oil
starvation andoroil gelling, whichcan
result insevere damage toyour vehicle
and require costlyrepairs thatarenot
covered bythe New Vehicle Limited
Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE

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R
egularmaintenanceisessentialto
obtainingthehighestlevelof
performancefromyourToyota.It
canalsoincreaseyourvehicle’sresale
value.ThisbookletpresentsToyota’s
maintenancerecommendationsin
convenientchecklists,soyoucaneasily
seewhattypeofmaintenanceyourvehicle
needsanddocumentthattheworkwas
performed.
Toensurethatyourvehiclereceives
first-qualityserviceandparts,Toyota
recommendshavingmaintenance
performedbyanauthorizedToyota
dealership.Toyotadealershiptechnicians
areexpertsonToyotavehicles,andthey
useGenuineToyotaPartsdesignedtoyour
vehicle’sexactspecifications.Whenyou
gotoaToyotadealership,youcanbe
confidentthattheywilluseGenuineToyota
partsandhaveToyota-trainedtechnicians.
MilesorMonths?
Toyotarecommendsobtainingscheduled
maintenanceforyourvehicleevery
5,000milesorsixmonths,whichever
comesfirst.
Forexample:
•Ifyoudrive5,000milesinlessthan
sixmonths,youshouldobtain
maintenanceat 5,000miles-don’t
waituntilsixmonths.
•Ifatsixmonthsyouhavedrivenless
than5,000miles,youshouldobtain
maintenanceat sixmonths-don’t
waituntil5,000miles.
Besuretokeepaneyeonyourmileage
sothatyouobtainmaintenancewhen
recommended.Ifyouarealow-mileage
driver,markyourcalendartoremind
yourselftoobtainmaintenanceeverysix
months.
DocumentingYourInvestment
Tohelpyouverifythatyou’veinvestedin
propermaintenance,eachmaintenance
checklistincludesspaceforyourToyota
dealershiptocertifythatyouobtained
GenuineToyotaServiceforyourvehicle.
Thedealershipmaymarkthedealer
serviceverificationareawiththefollowing
stamp(whichmaybecustomizedwiththe
dealership’sname):
UsingtheMaintenanceLogCharts
36MaintenanceLog
MAINTENANCE

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Special Operating Conditions
Inaddition tostandard maintenance items,
the maintenance logindicates servicesthat
should beperformed onvehicles thatare
driven underespecially demanding
conditions. These“special operating
conditions” andtheir required maintenance
items areclearly indicated ineach chart.
NOTE: Youshould perform these
additional maintenance servicesonlyif
the majority ofyour driving isdone
under thespecial operating conditions
indicated. Ifyou only occasionally
drive under thesecircumstances, itis
not necessary toperform the
additional services.
EngineOilSelection
Please refertoyour Owner’s Manualfor
the specific oilviscosity rating
recommended foryour vehicle/engine
type.
Additional Maintenance
Inaddition toscheduled maintenance,
your Toyota requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe Vehicle Maintenance and
Care  section ofthe
Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
SuperChrome andAlloy Wheel
Care
If you purchased genuineToyota
accessory Aluminum AlloyWheels, follow
these cleaning guidelines tomaintain the
appearance ofyour alloy wheels:
•Ifwheels arehot, wait forthem to
cool before washing.
• Use asoft sponge orcotton clothto
apply thesame mildcar-wash soapas
used forthe vehicle body.Quickly
rinse offwith water. Useasoft cloth
to apply thesame carwax asused for
the vehicle body.
• DO NOT USE: Anykind ofchemical
based cleaners, alcohol,solvents,
gasoline, steamcleaners, scouring
pads, wirebrushes, orcoarse
abrasives toclean yourwheels.
Using theMaintenance LogCharts
Maintenance Log37
MAINTENANCE

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5,000 milesor6months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 milesor12 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38MaintenanceLog

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15,000 milesor18 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog39

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20,000 milesor24 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading5: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 milesor30 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Note: If0W-20 oilWAS NOTused at
the last oilchange, replaceengineoil
and oilfilter.
1
Additional Maintenance Itemsfor
Special Operating Conditions2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading5: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
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30,000 milesor36 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Replace cabinairfilter Replace engineairfilter Replace engineoiland oilfilter1
Rotate tires
Inspect thefollowing:
__Automatic transmission fluid
__ Ball joints anddust covers
__ Brake linesandhoses
__ Brake linings/drums andbrake
pads/discs
3
__ Drive shaftboots
__ Engine/Inverter coolant4
__Exhaust pipesandmountings
__ Front differential oil __
Fuel lines andconnections, fueltank
band andfueltank vapor ventsystem
hoses
__ Fuel tank capgasket
__ Radiator, condenser and/orintercooler
__ Rear differential oil
__ Steering gearbox
__ Steering linkageandboots
Additional Maintenance ItemsforSpecial Operating Conditions
2
Drivingondirt roads ordusty roads: Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading5: Tightennutsandbolts onchassis andbody
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Inspectthickness measurement anddisc runout.4Refer to“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
5Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog41

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35,000 milesor42 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Note: If0W-20 oilWAS NOTused at
the last oilchange, replaceengineoil
and oilfilter.
1
Additional Maintenance Itemsfor
Special Operating Conditions2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
40,000 milesor48 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
42MaintenanceLog