2014 TOYOTA HIGHLANDER HYBRID window

JOBNAME:1491132-2014-hhvWG-E PAGE:5SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
INTRODUCTION
Introduction5

JOBNAME:1491132-2014-hhvWG-E PAGE:39SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
15,000 milesor18 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog39

JOBNAME:1491132-2014-hhvWG-E PAGE:43SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
45,000 milesor54 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog43

JOBNAME:1491132-2014-hhvWG-E PAGE:47SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
75,000 milesor90 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive belts
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog47

JOBNAME:1491132-2014-hhvWG-E PAGE:51SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
105,000 milesor126 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive belts
__ Drive shaftboots
__ Engine/Inverter coolant
4
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading5:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Initialreplacement forengine coolant isat 100,000 miles/120 monthsandforinverter coolantinitialreplacement is
at 150,000 miles/230 months.Replaceevery50,000 miles/60 monthsthereafter. Referto“Engine/Inverter Coolant”
in the “Explantion ofMaintenance Items”section inthe back ofthis guide formore information.
4Refer to“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
5Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog51