2014 TOYOTA HIGHLANDER HYBRID mileage

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B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
INTRODUCTION
Introduction5

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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
14YourWarranties inDetail

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Maintenance Expense
Normalmaintenance servicessuchas:
•Engine tune-ups
• Replacement offluids andfilters
• Lubrication
• Cleaning andpolishing
• Replacement ofspark plugs andfuses
• Replacement ofworn wiper blades,
brake pads/linings andclutch linings
Vehicles WithAltered Odometer
Failureofavehicle onwhich theodometer
has been altered sothat actual vehicle
mileage cannotbereadily determined.
Salvage orTotal-Loss Vehicles
Anyvehicle thathasever been issued a
“salvage” titleorsimilar titleunder any
state’s law;orhas ever been declared a
“total loss”orequivalent byafinancial
institution orinsurer, suchasby payment
for aclaim inlieu ofrepairs because the
cost ofrepairs exceeded thecash value of
the vehicle. Thisexclusion doesnotapply
to the emission controlwarranties.
Incidental Damages
Incidentalorconsequential damages
associated withavehicle failure.Such
damages includebutarenot limited to
inconvenience; thecost oftransportation,
telephone callsandlodging; theloss of
personal orcommercial property;andthe
loss ofpay orrevenue.
Disclaimer ofExtra Expenses and
Damages
The performance ofnecessary repairs
and adjustments isthe exclusive
remedy underthiswarranty orany
implied warranty. Toyotadoesnot
authorize anyperson tocreate forit
any other obligation orliability in
connection withthisvehicle. Toyota
shall notbeliable forincidental or
consequential damagesresultingfrom
breach ofthis written warranty orany
implied warranty. Anyimplied warranty
of merchantability orfitness fora
particular purposeislimited tothe
duration ofthis written warranty,
except instates where thislimitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
YourWarranties inDetail15

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GENERAL INFORMATION
Youareresponsible forensuring thatyour
Toyota isoperated andmaintained
according tothe instructions inthe
Owner’s Manualandthisbooklet.
You should keepdetailed recordsof
vehicle maintenance, sinceunder some
circumstances theymayberequired for
warranty coverage. Theserecords should
include dateofservice, mileage attime of
service andadescription ofservice
performed and/orpartsinstalled. Foryour
convenience, amaintenance logis
included inthis booklet. Ifyou sellyour
vehicle, youshould giveyour maintenance
records tothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailures causedby
lack ofproper maintenance arenot
covered underwarranty.
WHERE TOGO FOR
MAINTENANCE
You may have maintenance performedon
your vehicle byany qualified personor
facility. However, Toyotarecommends
having maintenance performedbyan
authorized Toyotadealership.
Toyota dealership technicians arespecially
trained tomaintain andrepair Toyota
vehicles. Theystaycurrent onthe latest
service information throughToyota
technical bulletins, servicepublications
and training courses. Manyarealso
certified throughtheToyota Certification
Program, whichinvolves aseries of
rigorous writtenexaminations. Feelfreeto
ask any Toyota dealership toshow you
their technicians’ credentials.
You canbeconfident you’regetting the
best possible serviceforyour vehicle
when youtake itto aToyota dealership.
Operation andMaintenance
WARRANTY
30Your Responsibilities

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IMPORTANT MAINTENANCE
INFORMATION
It is especially importanttoboth
routinely checkyourvehicle’s engineoil
level (once amonth) andregularly
replace theengine oiland oilfilter (see
the Maintenance Logsection ofthis
booklet todetermine howoften you
should change yourvehicle’s oiland
filter). Failure todo socan cause oil
starvation andoroil gelling, whichcan
result insevere damage toyour vehicle
and require costlyrepairs thatarenot
covered bythe New Vehicle Limited
Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE

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R
egularmaintenanceisessentialto
obtainingthehighestlevelof
performancefromyourToyota.It
canalsoincreaseyourvehicle’sresale
value.ThisbookletpresentsToyota’s
maintenancerecommendationsin
convenientchecklists,soyoucaneasily
seewhattypeofmaintenanceyourvehicle
needsanddocumentthattheworkwas
performed.
Toensurethatyourvehiclereceives
first-qualityserviceandparts,Toyota
recommendshavingmaintenance
performedbyanauthorizedToyota
dealership.Toyotadealershiptechnicians
areexpertsonToyotavehicles,andthey
useGenuineToyotaPartsdesignedtoyour
vehicle’sexactspecifications.Whenyou
gotoaToyotadealership,youcanbe
confidentthattheywilluseGenuineToyota
partsandhaveToyota-trainedtechnicians.
MilesorMonths?
Toyotarecommendsobtainingscheduled
maintenanceforyourvehicleevery
5,000milesorsixmonths,whichever
comesfirst.
Forexample:
•Ifyoudrive5,000milesinlessthan
sixmonths,youshouldobtain
maintenanceat 5,000miles-don’t
waituntilsixmonths.
•Ifatsixmonthsyouhavedrivenless
than5,000miles,youshouldobtain
maintenanceat sixmonths-don’t
waituntil5,000miles.
Besuretokeepaneyeonyourmileage
sothatyouobtainmaintenancewhen
recommended.Ifyouarealow-mileage
driver,markyourcalendartoremind
yourselftoobtainmaintenanceeverysix
months.
DocumentingYourInvestment
Tohelpyouverifythatyou’veinvestedin
propermaintenance,eachmaintenance
checklistincludesspaceforyourToyota
dealershiptocertifythatyouobtained
GenuineToyotaServiceforyourvehicle.
Thedealershipmaymarkthedealer
serviceverificationareawiththefollowing
stamp(whichmaybecustomizedwiththe
dealership’sname):
UsingtheMaintenanceLogCharts
36MaintenanceLog
MAINTENANCE

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T
he following descriptions are
provided togive youabetter
understanding ofthe maintenance
items thatshould beperformed onyour
vehicle. Thescheduled maintenance log
indicates atwhich mileage/time intervals
each itemshould beperformed. Please
note thatmany maintenance itemsshould
be performed onlybyaqualified
technician.
For further information onmaintenance
items youcanperform yourself, see
the “Vehicle Maintenance andCare”
and “Do-It-Yourself Maintenance”
sections ofthe
Owner’s Manual.
Automatic Transmission Fluid
Inspectorreplace atspecified intervals.
When performing inspections, checkeach
component forsigns ofleakage. Ifyou
discover anyleakage, haveitrepaired bya
qualified technician immediately.
BallJoints andDust Covers
Check thesuspension andsteering linkage
ball joints forlooseness anddamage.
Check alldust covers fordeterioration and
damage. Replaceanydeteriorated or
damaged parts.Aqualified technician
should perform theseoperations.
Brake LinesandHoses
Visually inspectforproper installation.
Check forchafing, cracks,deterioration
and signs ofleakage. Replaceany
deteriorated ordamaged parts.Aqualified
technician shouldperform these
operations.
Brake Linings/Drums andBrake
Pads/Discs
Check thebrake linings (shoes) and
drums forscoring, burning, fluidleakage,
broken partsandexcessive wear.Check
the pads forexcessive wearandthediscs
for runout, excessive wearandfluid
leakage. Replaceanydeteriorated or
damaged parts.Aqualified technician
should perform theseoperations.
Cabin AirFilter
Replace atspecified intervals. Drivingin
heavy traffic, ondirt roads orinurban,
desert ordusty areasmayshorten filter’s
life. More frequent replacement maybe
necessary.
Drive Belts
Inspect forcracks, excessive wearand
oiliness. Checkthebelt tension andadjust
if necessary. Replacethebelts ifthey are
damaged.
Explanation ofMaintenance Items
54MaintenanceLog
MAINTENANCE

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Model
In-service date
Sellingdealership
Keynumber
Body style
Mileage atdelivery
Selling dealership phonenumber
Vehicle Identification Number
VehicleIdentification
MAINTENANCE
58Maintenance Log