2014 TOYOTA HIGHLANDER HYBRID air condition

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W
e realize thatyour confidence in
the quality andreliability ofour
products wasakey factor in
your decision tobuy aToyota. Wealso
know howdisruptive theloss of
transportation canbetoyour daily routine.
That’s whywe’re pleased tooffer youthe
benefits ofour Transportation Assistance
Policy.
Under thispolicy, youareeligible for
transportation assistanceifyour Toyota
must bekept overnight for
warranty-covered repairs.Thepolicy
applies whenyourvehicle mustbekept
overnight forany ofthe following reasons:
•The warranty repairswilltake longer
than onedaytocomplete.
• The warrantable conditionrequires
extensive diagnosis.
• The parts needed forthe warranty
repairs arenot readily available and
your vehicle isinoperative orunsafe
to drive.
The policy doesnotapply when warranty
repairs canbecompleted inone daybut
the vehicle mustbekept overnight dueto
dealer orowner scheduling conflicts.
The Transportation AssistancePolicy
applies forthe duration ofthe New Vehicle
Limited Warranty. Thepolicy applies toall
2014 model-year Toyotassoldand
serviced byauthorized Toyotadealerships
in the mainland UnitedStatesandAlaska.
For further details, pleaseconsult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2014 model
year Highlander Hybridvehicles distributed
by Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct(the
“Act”). However, ifyou choose to
pursue rightsandremedies not
created bythe Act, youarenot
required touse theDispute Settlement
Program (CDSP).Youmay alsobe
required touse theDispute Settlement
Program orCDSP before seeking
remedies underthe“Lemon Laws”of
your state. Please checkthisbooklet
and theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet foradditional information and
the requirements applicabletoyour
state.
General Warranty Provisions
WARRANTY
10YourWarranties inDetail

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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
14YourWarranties inDetail

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Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are covered bythis warranty. Currently,
Connecticut, Delaware,Maine,
Maryland, Massachusetts, NewJersey,
Oregon, Pennsylvania, RhodeIsland,
Vermont andWashington arethe other
states towhich thiswarranty applies.
Vehicles coveredbythis warranty are
also covered bythe Federal Emission
Control Warranty (seepage 17).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
TheCalifornia AirResources Board(CARB)
and Toyota arepleased toexplain the
emission controlsystem warranty foryour
2014 vehicle. InCalifornia, newmotor
vehicles mustbedesigned, builtand
equipped tomeet thestate’s stringent
anti-smog standards. CARBregulations
require thatToyota mustwarrant the
emission controlsystem onyour vehicle
for the time periods indicated onthe next
page, provided therehasbeen noabuse,
neglect orimproper maintenance ofyour
vehicle.
Your emission controlsystem mayinclude
parts suchasthe fuel injection system,
ignition system, catalytic converter and
engine computer. Alsoincluded maybe
hoses, belts,connectors andother
emissions-related assemblies.
Where awarrantable conditionexists,
Toyota willrepair yourvehicle atno cost
to you, including diagnosis, partsand
labor.
California EmissionControlWarranty
WARRANTY
YourWarranties inDetail23

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5,000 milesor6months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 milesor12 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38MaintenanceLog

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15,000 milesor18 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog39

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20,000 milesor24 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading5: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 milesor30 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Note: If0W-20 oilWAS NOTused at
the last oilchange, replaceengineoil
and oilfilter.
1
Additional Maintenance Itemsfor
Special Operating Conditions2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading5: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
40MaintenanceLog

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30,000 milesor36 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Replace cabinairfilter Replace engineairfilter Replace engineoiland oilfilter1
Rotate tires
Inspect thefollowing:
__Automatic transmission fluid
__ Ball joints anddust covers
__ Brake linesandhoses
__ Brake linings/drums andbrake
pads/discs
3
__ Drive shaftboots
__ Engine/Inverter coolant4
__Exhaust pipesandmountings
__ Front differential oil __
Fuel lines andconnections, fueltank
band andfueltank vapor ventsystem
hoses
__ Fuel tank capgasket
__ Radiator, condenser and/orintercooler
__ Rear differential oil
__ Steering gearbox
__ Steering linkageandboots
Additional Maintenance ItemsforSpecial Operating Conditions
2
Drivingondirt roads ordusty roads: Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading5: Tightennutsandbolts onchassis andbody
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Inspectthickness measurement anddisc runout.4Refer to“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
5Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog41