2014 TOYOTA HIGHLANDER HYBRID key

JOBNAME: 1491132-2014-hhvWG-E PAGE: 2 SESS: 11 OUTPUT: Mon Dec 30 10:35:57 2013 /tweddle/toyota/sched-maint/1491132-en-hhv/wg
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance5
The Immobilizer Key7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty13
Federal Emission Control Warranty17
California Emission Control Warranty23
Tire Limited Warranty29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service32
Table of Contents
2

JOBNAME:1491132-2014-hhvWG-E PAGE:7SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
ThisToyota vehicle maybeequipped with
an electronic “immobilizer” anti-theft
system. Whenthekey isinserted intothe
ignition switchittransmits anelectronic
code toan immobilizer computer.The
engine willonly start ifthe code inthe key
matches thecode inthe immobilizer. Ifthe
code doesnotmatch, theimmobilizer
disables theignition andfuelsystems.
While anexact physical copyofthe key
will open thedoor andallow retrieval of
items locked inthe vehicle, itwon’t start
the vehicle unlessthekey has thesame
code asthe immobilizer.
SECURITY
For security purposes, accesstokey
codes andservice procedures for
electronically registeringreplacement keys
is restricted. OnlyaToyota dealeror
certain bonded/registered independent
locksmiths cangenerate replacement keys.
TheImmobilizer Key
INTRODUCTION
Introduction7

JOBNAME:1491132-2014-hhvWG-E PAGE:8SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
REPLACING THEKEY
Upon purchase, eachvehicle shouldhave
two master keysandanaluminum tag
with akey-code imprinted onit.
To generate afully functional replacement
key (one thatwillboth open thedoors and
start theengine), oneofthe master keys
is required. Tomake akey that willopen
the door forretrieval ofitems locked
inside thevehicle, thealuminum key-code
tag can beused. Ifamaster keyorthe
aluminum key-codetagisnot available, a
Toyota dealerorcertain registered
locksmiths canobtain thekey code from a
restricted-access database.These
businesses canalso access aservice
utility toreprogram theimmobilizer ifall
registered masterkeyshave been lost.Ifa
Toyota dealerisnot available, pleaserefer
to www.aloa.org tofind a
bonded/registered locksmithwhoperforms
high security keyservice.
KEEPING THEKEY SAFE
Replacing animmobilizer keymay be
costly. Itis advisable tokeep aspare
master keyand thealuminum key-code
tag inasafe place. Ifyou record the
key-code inmore thanoneplace, donot
record itin away thatcanbeeasily
identified andassociated withthevehicle.
It is wise tokeep acopy ofthe key-code
outside ofthe vehicle.
If the vehicle wasdelivered withlessthan
two keys andthealuminum key-codetag,
consider havingtheToyota dealerora
qualified independent automotive
locksmith makeaduplicate keybefore you
need it.
TheImmobilizer Key
INTRODUCTION
8Introduction

JOBNAME:1491132-2014-hhvWG-E PAGE:9SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
W
e realize thatyour confidence in
the quality andreliability ofour
products wasakey factor in
your decision tobuy aToyota. Wealso
know howdisruptive theloss of
transportation canbetoyour daily routine.
That’s whywe’re pleased tooffer youthe
benefits ofour Transportation Assistance
Policy.
Under thispolicy, youareeligible for
transportation assistanceifyour Toyota
must bekept overnight for
warranty-covered repairs.Thepolicy
applies whenyourvehicle mustbekept
overnight forany ofthe following reasons:
•The warranty repairswilltake longer
than onedaytocomplete.
• The warrantable conditionrequires
extensive diagnosis.
• The parts needed forthe warranty
repairs arenot readily available and
your vehicle isinoperative orunsafe
to drive.
The policy doesnotapply when warranty
repairs canbecompleted inone daybut
the vehicle mustbekept overnight dueto
dealer orowner scheduling conflicts.
The Transportation AssistancePolicy
applies forthe duration ofthe New Vehicle
Limited Warranty. Thepolicy applies toall
2014 model-year Toyotassoldand
serviced byauthorized Toyotadealerships
in the mainland UnitedStatesandAlaska.
For further details, pleaseconsult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9

JOBNAME:1491132-2014-hhvWG-E PAGE:27SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
YourWarranties inDetail27

JOBNAME:1491132-2014-hhvWG-E PAGE:58SESS: 11OUTPUT: MonDec3010:35:57 2013
/tweddle/toyota/sched-maint/1491132-en-hhv/wg
Model
In-service date
Sellingdealership
Keynumber
Body style
Mileage atdelivery
Selling dealership phonenumber
Vehicle Identification Number
VehicleIdentification
MAINTENANCE
58Maintenance Log