Page 409 of 464

5
409
5-2. Steps to take in an emergency
When trouble arises
If the engine will not start
If the engine will not start even though correct starting procedures
are being followed (P. 169, 178), consider each of the following
points.
The engine will not start even when the starter motor oper-
ates normally.
One of the following may be the cause of the problem.
There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
The engine may be flooded.
Try to restart the engine once more following correct starting
procedures. (P. 169, 178)
There may be a malfunction in the engine immobilizer system.
(P. 9 1 )
The starter motor turns over slowly, the interior lights and
headlights are dim, or the horn does not sound or sounds at
a low volume.
One of the following may be the cause of the problem.
The battery may be discharged. (P. 418)
The battery terminal connections may be loose or corroded.
The starter motor does not turn over. (vehicles with a smart
entry & start system)
The engine starting system may be malfunctioning due to an
electrical problem such as an open circuit or a blown fuse. How-
ever, an interim measure is available to start the engine.
(P. 410)
Page 410 of 464

410 5-2. Steps to take in an emergency
Emergency start function (vehicles with a smart entry & start system)
When the engine does not start, the following steps can be used as
an interim measure to start the engine if the “ENGINE START STOP”
switch is functioning normally:
Vehicles with an automatic transmission
Set the parking brake.
Put the shift lever in P.
Set the “ENGINE START STOP” switch to ACCESSORY
mode.
Press and hold the “ENGINE START STOP” switch about 15
seconds while depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the vehicle checked by any authorized
Toyota dealer or repairer, or another duly qualified and equipped pro-
fessional.
The starter motor does not turn over, the interior lights and
headlights do not turn on, or the horn does not sound.
One of the following may be the cause of the problem.
One or both of the battery terminals may be disconnected.
The battery may be discharged. (P. 418)
There may be a malfunction in the steering lock system. (vehi-
cles with a smart entry & start system)
Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional if the problem cannot be
repaired, or if repair procedures are unknown.
STEP 1
STEP 2
STEP 3
STEP 4
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5
411 5-2. Steps to take in an emergency
When trouble arises
Vehicles with a manual transmission
Set the parking brake.
Put the shift lever in N.
Turn the “ENGINE START STOP” switch to ACCESSORY
mode.
Push and hold the “ENGINE START STOP” switch for about
15 seconds while depressing the brake pedal and clutch
pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the vehicle checked by any authorized
Toyota dealer or repairer, or another duly qualified and equipped pro-
fessional.
STEP 1
STEP 2
STEP 3
STEP 4
Page 412 of 464
412
5-2. Steps to take in an emergency
If the shift lever cannot be shifted from P (vehicles with an automatic transmission)
If the shift lever cannot be shifted with your foot on the brake, there
may be a problem with the shift lock system (a system to prevent
accidental operation of the shift lever). Have the vehicle inspected by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted.
Set the parking brake.
Vehicles without a smart entry & start system: Turn the
engine switch to the “ACC” position.
Vehicles with a smart entry & start system: Turn the
“ENGINE START STOP” switch to ACCESSORY mode.
Depress the brake pedal.
Press the shift lock override
button.
The shift lever can be shifted
while the button is pressed.
STEP 1
STEP 2
STEP 3
STEP 4
Page 413 of 464
5
413
5-2. Steps to take in an emergency
When trouble arises
If you lose your keys
New genuine keys can be made by any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional. For
vehicles without a smart entry & start system, bring a master key
and the key number stamped on the key number plate. For vehicles
with a smart entry & start system, bring the other key and the key
number stamped on the key number plate.
Page 414 of 464
414
5-2. Steps to take in an emergency
If the electronic key does not operate properly (vehicles with a smart entr y & start system)
Unlocking and locking the doors, unlocking the trunk
Use the mechanical key built in to the electronic keys to operate the
doors and trunk. (P. 31)
Doors
Vehicles without a double
locking system
Locks driver’s door
Unlocks driver’s door
Vehicles with a double lock-
ing system
Locks both side doors
Unlocks both side doors
Trunk (left-hand drive vehicles only)
Turn the mechanical key clock-
wise to open.
If communication between the electronic key and vehicle is inter-
rupted (P. 40) or the electronic key cannot be used because the
battery is depleted, the smart entry & start system and wireless
remote control cannot be used. In such cases, the doors and trunk
can be opened or the engine can be started by following the proce-
dure below.
Page 415 of 464
5
415 5-2. Steps to take in an emergency
When trouble arises
Starting the engine
Vehicles with an automatic transmission
Ensure that the shift lever is in P and firmly depress the brake
pedal.
Touch the Toyota emblem side of
the electronic key to the
“ENGINE START STOP” switch.
When the electronic key is
detected, a buzzer sounds and
the “ENGINE START STOP”
switch will turn to IGNITION ON
mode.
When the smart entry & start sys-
tem is deactivated in customiza-
tion setting, the “ENGINE START
STOP” switch will turn to ACCES-
SORY mode.
Firmly depress the brake pedal and check that the smart entry
& start system indicator light (green) turns on.
Press the “ENGINE START STOP” switch.
In the event that the “ENGINE START STOP” switch still cannot be
operated, contact any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional.
STEP 1
STEP 2
STEP 3
STEP 4
Page 416 of 464
416 5-2. Steps to take in an emergency
Vehicles with a manual transmission
Ensure that the shift lever is in N and depress the clutch
pedal.
Touch the Toyota emblem side of
the electronic key to the
“ENGINE START STOP” switch.
When the electronic key is
detected, a buzzer sounds and
the “ENGINE START STOP”
switch will turn to IGNITION ON
mode.
When the smart entry & start sys-
tem is deactivated in customiza-
tion setting, the “ENGINE START
STOP” switch will turn to ACCES-
SORY mode.
Firmly depress the clutch pedal and check that the smart
entry & start system indicator light (green) turns on.
Press the “ENGINE START STOP” switch.
In the event that the “ENGINE START STOP” switch still cannot be
operated, contact any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional.
STEP 1
STEP 2
STEP 3
STEP 4