2014 TESLA MODEL S ESP

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA SHALL NOT BELIABLE FOR ANY DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE FAIR MARKET
VALUE OF THE VEHICLE AT THE TIME OF THE CLAIM.
THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL APPLY WHETHER YOUR CLAIM IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), BREACH OF
WARRANTY OR CONDITION, MISREPRESENTATION (WHETHER NEGLIGENT OR OTHERWISE) OR OTHERWISE AT LAW OR IN EQUITY, EVEN IF TESLA IS ADVISED OF THE POSSIBILITY OFSUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. SOME COUNTRIESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INDIRECT, DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
Nothing in this agreement shall exclude, or in any way limit, Tesla’s liability for death or personal injury, solely and directly caused by Tesla’s negligence or that of its employees, agents, or sub-
contractors (as applicable), fraud or fraudulent misrepresentation, willful misconduct, or any other
liability to the extent the same is proven in a court of competent jurisdiction in a final nonappealable judgment, and may not be excluded or limited as a matter of local law.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (subject to your local law), during regular business hours to a
Tesla Service Center, or such other repair facility designated by Tesla in the applicable region or
country. The location of the nearest Tesla Service Center may be obtained by visiting
www.teslamotors.com. The location of Tesla Service Centers is subject to change at any time and without prior notice. Subject to your local law, the cost of transporting your vehicle is not
included in this New Vehicle Limited Warranty and you are solely responsible for the cost of
transporting your vehicle to a Tesla Service Center, or such other repair facility designated by
Tesla. The Tesla Ranger mobile service is not included under this New Vehicle Limited Warranty.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone numberspecified in the section of this New Vehicle Limited Warranty titled General Warranty Provisions on page 34.
Payment of Tax for Repairs Some jurisdictions and/or local governments may require that tax be collected on warrantyrepairs. Where your local law requires, you are responsible for payment of these taxes. Tesla willbe entitled to deduct and/or withhold from the compensation, and any other paymentscontemplated by this New Vehicle Limited Warranty, such amounts as Tesla, in its sole discretion,
determines are required to be deducted and/or withheld, with respect to the making of such
payment under any local, national, international or foreign tax law. To the extent that amounts are so deducted and/or withheld, such amounts will be treated, for all purposes under this New
Vehicle Limited Warranty, as having been paid to customer.
Reasonable Time for Repairs You must allow Tesla a reasonable time for completion of repairs and/or service. Subject to yourlocal law, upon notification by Tesla of the completion of the vehicle repairs and/or service, you
are responsible for immediately picking up the vehicle, at your own expense.
Warranty
Warranty39

new ones or to repair the consumer goods within one month after the complaint was
addressed by the consumer.
3. The consumer shall not be entitled to claim rescission of the contract if the lack of conformity
of the consumer goods with the contract is minor.
Article 115
1. The consumer may exercise the right thereof under this Section within two years as from the
time of delivery of the consumer goods.
2. The period referred to in Paragraph (1) shall be interrupted during the time needed to repair
or replace the consumer goods or to reach a settlement of the dispute between the seller and the consumer.
3. The exercise of the right of the consumer under Paragraph (1) shall not be subject to any
period of limitation for the bringing of action for compensation other than the period referred
to in Paragraph (1).
France The New Vehicle Limited Warranty does not modify, affect or substitute the statutory rights you
have under applicable laws in France. Tesla remains responsible for defects pursuant to articles
1641 to 1649 of the French civil code and in case of a lack of conformity of the product pursuant
to articles L211-1 to L211.18 of the French Consumer Code. The provisions related to your statutory
rights are reproduced below:
• Article L. 211-4 of the Consumer Code: The seller must deliver goods which are in conformity with the contract and is liable for any lack of conformity which exists at the time the goods
were delivered. He is also liable for any lack of conformity resulting from the packaging,
installation instructions, installation, if installation were made by the seller or under his responsibility.
• Article L. 211-5 of the Consumer Code: To be in conformity with the contract, goods must: (1) be fit for the purposes for which goods of the same type are normally used, and: (i) comply
with the description given by the seller and possess the quality of the goods which the seller
has held out to the consumer as a sample or model; (ii) show the quality and performance
which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific
characteristics of the goods made about them by the seller, the producer or his
representative, particularly in advertising or on labeling; or (2) comply with the characteristics
agreed mutually by the parties or fit for any particular purpose for which the consumer requires them and which he made known to the seller at the time of conclusion of the
contract and which the seller has accepted.
• Article L. 211-12 of the Consumer Code: The action resulting from the lack of conformity must be brought by the buyer within two years as from delivery of the goods.
• Article 1641 of the Civil Code: A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair
that use that the buyer would not have acquired it, or would only have given a lesser price for
it, had he known of them.
• Article 1648, paragraph 1, of the Civil Code: The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.
Italy
The New Vehicle Limited Warranty does not modify, affect or substitute your rights under Italian
statutory consumer protection laws.
Tesla Motors Netherlands B.V., with its principal office located at Atlasstraat 7-9, 5047 RG , Tilburg, Netherlands (“Tesla”) warrants to you, the original retail purchaser (“you”), that the ModelS vehicle will under normal use be free from lacks of conformity for a period of two (2) years
starting from date of the delivery.
Warranty
42Model S Quick Guide