About Roadside AssistanceContacting Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year for the duration of your warranty period.
To contact Roadside Assistance, call the number for your region, listed on this page.
Advise the representative of the vehicle identification number (VIN), license plate number,
mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on the
driver’s side of your vehicle and is visible through the windshield.
For a complete description of the terms and conditions of the Tesla Roadside Assistance
Program, refer to the policy that was provided to you by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport
Model S (see Instructions for Transporters on page 4).
Regional Roadside Assistance Numbers
A toll free number is available in most European regions. If a toll free number is not listed below,
go to www.teslamotors.com to check if a toll free number has become available in your area.Andorra (Toll)31 (0)13 799 9501Andorra (Toll Free)0800 914 590Austria (Toll)31 (0)13 799 9502Austria (Toll Free)0800 88 0992Belgium (Toll)31 (0)13 799 9503Belgium (Toll Free)0800 29 027Bulgaria (Toll)31 (0)13 799 9504Croatia (Toll)31 (0)13 799 9505Cyprus (Toll)31 (0)13 799 9506Czech Republic (Toll)31 (0)13 799 9507Denmark (Toll)31 (0)13 799 9508Denmark (Toll Free)80 71 10 24Estonia (Toll)31 (0)13 799 9509Finland (Toll)31 (0)13 799 9510France (Toll)31 (0)13 799 9511France (Toll Free)0800 94 1029Germany (Toll)31 (0)13 799 9512Germany (Toll Free)0800 5893542Gibraltar31 (0)13 799 9513Greece (Toll)31 (0)13 799 9514
Roadside Assistance
2Model S Quick Guide
Improving Tire Mileage
To improve the mileage you get from your
tires, maintain tires at the recommended tire pressures, observe speed limits and advisory
speeds, and avoid:
• Pulling away quickly, or hard acceleration.
• Fast turns and heavy braking.
• Potholes and objects in the road.
• Hitting curbs when parking.
• Contaminating tires with fluids that can cause damage.
Replacing Tires and Wheels
Tires degrade over time due to the effects of
ultraviolet light, extreme temperatures, high loads, and environmental conditions. It is
recommended that tires are replaced every
six years, or sooner if required.
Wheel rims and tires are matched to suit the
handling characteristics of the vehicle.
Replacement tires must comply with the
original specification. If tires other than those
specified are used, ensure that the load and
speed ratings marked on the tire equal or
exceed those of the original specification.
Ideally, you should replace all four tires at the
same time. If this is not possible, replace the
tires in pairs (both front or both rear). When
replacing tires, always re-balance and check
the alignment of wheels.
If you replace a wheel, the TPMS (Tire
Pressure Monitoring System) sensors need to
be reset to ensure they provide accurate
warnings when tires are under- or over-
inflated (see Resetting the TPMS Sensors on
page 26).Warning: For your safety, use only tires
and wheels that match the original
specification. Tires that do not match the
original specification can affect the
operation of the Tire Pressure Monitoring System (TPMS).Asymmetric Tires
Model S tires are asymmetric and must be
mounted on the wheel with the correct sidewall facing outward. The sidewall of thetire is marked with the word OUTSIDE. When
new tires are installed, make sure that the tires
are correctly mounted on the wheels.Warning: Road holding is seriously
impaired if the tires are incorrectly
installed on the wheels.
Winter Tires
In snowy and icy conditions, consider installing winter tires. Winter tires must be the
same size, brand, construction and tread
pattern on all four wheels. For
recommendations on winter tires, contact Tesla.
Warning: On dry roads, winter tires could
have less traction than the originally
installed tires.
Safety Information
Safety Information25
• Windshield or window glass that is broken, chipped, scratched, or cracked, other than as aresult of a defect in material or workmanship of a Tesla manufactured or supplied windshield
or window glass;
• General appearance or normal noise and vibration, including, but not limited to, brake squeal, general knocks, creaks, rattles, and wind and road vibration; and
• Maintenance services, including, but not limited to, the following:
• Standard 12 month or 20,000 km (12,500 mile) service and diagnostics checks;• Wheel alignment or balancing;
• Appearance care (such as cleaning and polishing); and • Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).
Voided warranty You are responsible for the proper operation of the vehicle and for receiving and maintainingdetailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow
the specific instructions and recommendations regarding the use and operation of the vehicle
provided in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories; • Carrying passengers and cargo within specified load limits; and• Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage
may be excluded due to improper maintenance, service or repairs. Tesla Service Centers and
Tesla authorized repair facilities have special training, expertise, tools and supplies with respect to
your vehicle. Although this New Vehicle Limited Warranty may, subject to its terms and
conditions, provide coverage when maintenance, service or repairs are carried out at independent
service centers, Tesla strongly recommends that you have all maintenance, service and repairs
done at a Tesla Service Center or Tesla authorized repair facility.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or altered or the odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the VINnumber or actual mileage;
• Vehicles that have been designated, labeled or branded as dismantled, fire-damaged, flood- damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA HEREBYDISCLAIMS ANY AND ALL INDIRECT, INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGESARISING OUT OF OR RELATING TO YOUR VEHICLE, INCLUDING, BUT NOT LIMITED TO,
TRANSPORTATION TO AND FROM A TESLA SERVICE CENTER, LOSS OF VEHICLE VALUE,
LOSS OF TIME, LOSS OF INCOME, LOSS OF USE, LOSS OF PERSONAL OR COMMERCIAL PROPERTY, INCONVENIENCE OR AGGRAVATION, EMOTIONAL DISTRESS OR HARM,COMMERCIAL LOSS (INCLUDING BUT NOT LIMITED TO LOST PROFITS OR EARNINGS),
TOWING CHARGES, BUS FARES, VEHICLE RENTAL, SERVICE CALL CHARGES, GASOLINE
EXPENSES, LODGING EXPENSES, DAMAGE TO TOW VEHICLE, AND INCIDENTAL CHARGES
SUCH AS TELEPHONE CALLS, FACSIMILE TRANSMISSIONS, AND MAILING EXPENSES.
Warranty
38Model S Quick Guide
TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA SHALL NOT BELIABLE FOR ANY DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE FAIR MARKET
VALUE OF THE VEHICLE AT THE TIME OF THE CLAIM.
THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL APPLY WHETHER YOUR CLAIM IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), BREACH OF
WARRANTY OR CONDITION, MISREPRESENTATION (WHETHER NEGLIGENT OR OTHERWISE) OR OTHERWISE AT LAW OR IN EQUITY, EVEN IF TESLA IS ADVISED OF THE POSSIBILITY OFSUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. SOME COUNTRIESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INDIRECT, DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
Nothing in this agreement shall exclude, or in any way limit, Tesla’s liability for death or personal injury, solely and directly caused by Tesla’s negligence or that of its employees, agents, or sub-
contractors (as applicable), fraud or fraudulent misrepresentation, willful misconduct, or any other
liability to the extent the same is proven in a court of competent jurisdiction in a final nonappealable judgment, and may not be excluded or limited as a matter of local law.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (subject to your local law), during regular business hours to a
Tesla Service Center, or such other repair facility designated by Tesla in the applicable region or
country. The location of the nearest Tesla Service Center may be obtained by visiting
www.teslamotors.com. The location of Tesla Service Centers is subject to change at any time and without prior notice. Subject to your local law, the cost of transporting your vehicle is not
included in this New Vehicle Limited Warranty and you are solely responsible for the cost of
transporting your vehicle to a Tesla Service Center, or such other repair facility designated by
Tesla. The Tesla Ranger mobile service is not included under this New Vehicle Limited Warranty.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone numberspecified in the section of this New Vehicle Limited Warranty titled General Warranty Provisions on page 34.
Payment of Tax for Repairs Some jurisdictions and/or local governments may require that tax be collected on warrantyrepairs. Where your local law requires, you are responsible for payment of these taxes. Tesla willbe entitled to deduct and/or withhold from the compensation, and any other paymentscontemplated by this New Vehicle Limited Warranty, such amounts as Tesla, in its sole discretion,
determines are required to be deducted and/or withheld, with respect to the making of such
payment under any local, national, international or foreign tax law. To the extent that amounts are so deducted and/or withheld, such amounts will be treated, for all purposes under this New
Vehicle Limited Warranty, as having been paid to customer.
Reasonable Time for Repairs You must allow Tesla a reasonable time for completion of repairs and/or service. Subject to yourlocal law, upon notification by Tesla of the completion of the vehicle repairs and/or service, you
are responsible for immediately picking up the vehicle, at your own expense.
Warranty
Warranty39
Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited Warranty for specific vehicle models, which some countries (where relevant in
accordance with your local law) may refer to as “adjustment programs” or similar programs. In
such circumstances, Tesla will notify all known registered owners of affected vehicles. You may
also inquire to Tesla directly regarding the applicability of such programs, if any, to your vehicle.
Tesla may also occasionally offer to pay a portion or all of the cost of certain vehicle repairs that are no longer covered by this New Vehicle Limited Warranty on an ad hoc case-by-case basis.
Tesla reserves the right, to the extent permissible under your local law, to do the above and to make changes to vehicles manufactured or sold by Tesla and the applicable warranties, at anytime, without incurring any obligation to make the same or similar payment or changes for
vehicles Tesla previously manufactured or sold, or applicable warranties including this New
Vehicle Limited Warranty.
Warranty Enforcement Laws and Dispute Resolution Subject to your local laws (which may vary depending on the country), this New Vehicle Limited
Warranty and any dispute or claim arising out of or in connection with it or its subject matter
(including non-contractual disputes or claims) shall be governed by and construed in accordance
with English law and you and Tesla submit to the non-exclusive jurisdiction of the courts of
England and Wales, although the laws of your country or jurisdiction may apply to any tort claims and any claims under any consumer protection statutes, as provided under your local law. In the
event that any provision of this New Vehicle Limited Warranty is held by a court of competent
jurisdiction to be unenforceable because it is invalid or in conflict with any law of any relevant
jurisdiction, the validity of the remaining provisions shall not be affected, and the rights and obligations of the parties shall be construed and enforced as if this New Vehicle Limited Warranty
did not contain the particular provisions held to be unenforceable, and the unenforceable
provisions shall be replaced by provisions which, being valid, legal and enforceable, come closest
to Tesla’s intention underlying the invalid or unenforceable provision.
Your new vehicle and its safety items comply with your local motor vehicle laws. For all owners of
the vehicle, to the fullest extent allowed by your local law, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with written notification of any defects you have experienced within a reasonable time to allow Tesla
an opportunity to make any needed repairs before you pursue any remedy under your local laws.
Please send your written notification to:
Tesla Motors Netherlands B.V.
Atlasstraat 7-9, 5047 RG
Tilburg, Netherlands
Attention: Vehicle Service
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
• History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the concern, or of any repairs or services that were not performed by a Tesla Service Centeror Tesla authorized repair facility.
Warranty
40Model S Quick Guide
Aairbag, front passenger, disabling 21
airbags 19
C chains 26child seatsdisabling front passenger airbag 21installing and using 9
Tesla built-in rear facing 15
D
data recording 31
delivery mileage 32
door labels 30
E event data recording 31
F
front passenger detection 21
G
GAWR 30
Gross Axle Weight Rating 30
Gross Vehicle Weight Rating 30
GVWR 30
I
ISOFIX child seats, installing 12
L
labelStatutory Plate 30
Tire and Loading Information 30
load limits 30
Mmaintenancetires 23
mileage upon delivery 32
R
roadside assistance 2
S
safety informationairbags 22
child seats 14
rear facing child seats 18
seat belts 8seat beltsin a collision 7
overview of 6
pre-tensioners 7
wearing when pregnant 6
seating capacity 30
seatsTesla built-in rear facing 15
service data recording 31
Statutory Plate 30
T telematics 31
tie-down straps 5
Tire and Loading Information label 30
Tire Pressure Monitoring Systemoverview of 26
tire pressures, checking 23
tiresbalancing 24
chains 26
inspecting and maintaining 24
pressures, how to check 23
replacing 25
replacing a tire sensor 27
rotation 24
tire markings 28
winter 25
tow chain, connecting 5
Tow mode 4
towing 4
towing a trailer 31
towing instructions 4
TPMS
Index
Index45