Publication details
Internet
Further information on Mercedes-Benz vehi-
cles can be obtained on the Internet at
http://www.mercedes-benz.com
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada
only) Editorial office
You are welcome to forward any queries or
suggestions you may have regarding this
Operator's Manual to the technical documen-
tation team at the address on the inside of the
front cover.
© Mercedes-Benz USA, LLC
© Mercedes-Benz Canada, Inc.
Mercedes-Benz USA, LLC and Mercedes-
Benz Canada Inc. are Daimler companies.
Not to be reprinted, translated, or otherwise
reproduced, in whole or in part, without writ-
ten permission. Vehicle manufacturer
Daimler AG
Mercedesstraße 137
70327 Stuttgart, Germany
Germany
Symbols G
WARNING
Warning notes make you aware of dangers
which could pose a threat to your health or
life, or to the health and life of others. H
Environmental note
Environmental notes provide you with infor-
mation on environmentally aware actions or
disposal.
! Notes on material damage alert you to
dangers that could lead to damage to your
vehicle.
i These symbols indicate useful instruc-
tions or further information that could be
helpful to you.
X This symbol designates an instruc-
tion you must follow.
X Several consecutive symbols indi-
cate an instruction with several
steps.
(Y page) This symbol tells you where you
can find further information on a
topic.
YY This symbol indicates a warning or
an instruction that is continued on
the next page.
Display Display This text indicates a message on
the display and the rear view cam-
era monitor. Registered trademarks
ESP ®
is a registered trademark of Daimler AG. Vehicle distributor
In the USA:
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
www.mbusa.com
www.mbsprinterusa.com
Customer Assistance Center:
1-877-762-8267
In Canada:
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, ON M4G 4C9
www.mercedes-benz.ca
Customer Relations Department:
1-800-387-0100
Mercedes-Benz USA, LLC and Mercedes-
Benz Canada Inc. are Daimler companies.
Canada only:
"Authorized Sprinter Dealer" is defined as an
authorized Mercedes-Benz Sprinter Dealer.
As at 07.06.2013
Setting the exterior lighting
delayed switch-off (vehicles with
steering wheel buttons)
.................195
Switching the daytime running
lamps on/off (switch) ......................93
Turn signals ..................................... 95
see Changing a bulb
see Interior lighting
Light sensor ......................................... 94
Limited Warranty ................................ 29
Load distribution ............................... 244
Loading guidelines Important safety notes ..................242
Loading rails
Installing cargo tie-down rings .......246
Maximum tensile strength .............331
Loads
Securing ........................................ 244
Transporting .................................. 242
Load securing aids
Carrier systems ............................. 247
Locator lighting
Setting (vehicles with steering
wheel buttons) ............................... 195
Locking
see Central locking
Locking and unlocking manually .......71
Locking centrally see Central locking
Low-beam headlamps
Display message ............................ 210
Driving abroad ............................... 155
Replacing bulbs ............................. 101
Switching on/off .............................. 93
Lumbar support ................................... 83M
M+S tires ............................................ 288
Maintenance ...................................... 258
Malfunctions Message memory (on-board com-
puter) ............................................. 200
Maximum speed
Speed limitation ............................ .155 Menu (vehicles with steering
wheel buttons)
Audio ............................................. 189
Operation ....................................... 188
Settings ......................................... 190
Telephone ...................................... 198
Message
see Display message
Message memory (on-board com-
puter) ................................................. .200
Mirrors Exterior mirrors ................................ 89
Rear-view mirror .............................. 89
Mobile navigation devices ................240
Mobile phone ..................................... 239
Important safety notes ..................239
Pre-installation ............................... 239
Type approval/frequency ..............318
Mounting wheels
Lowering the vehicle ......................312
Mounting a new wheel ...................311
Preparing the vehicle .....................308
Raising the vehicle .........................309
Removing and mounting the spare
wheel ............................................. 314
Removing a wheel ..........................311
Securing the vehicle against roll-
ing away ........................................ 308 N
Navigation Fittings for PND mobile navigation
devices .......................................... 240
Navigation lights
Replacing bulbs ............................. 101
Notes on breaking-in a new vehi-
cle ....................................................... 136 O
Occupant safety Air bags ........................................... 44
Children in the vehicle .....................50
Important safety notes ....................42 Index
13
Remote control
Changing the operating duration
(auxiliary heating) .......................... 126
Replacing the battery (auxiliary
heating ) ........................................ 130
Switching on/off (auxiliary heat-
ing) ................................................ 126
Synchronizing (auxiliary heating) ...126
Replacing bulbs
Important safety notes ..................100
Navigation lights ............................ 101
Replacing the battery (auxiliary
heating remote control) .................... 130
Restraint system see SRS (Supplemental Restraint
System)
Reverse warning feature ..................140
Roof carrier Maximum payloa d.......................... 331
Notes ............................................. 247
Roof load (roof carrier) .....................331 S
Safety Children in the vehicle .....................50
Child restraint systems ....................50
Safety systems
see Driving safety systems
Seat belts
Adjusting the height ......................... 48
Belt force limiters ............................ 50
Belt warning/warning lamp .............49
Cleaning ......................................... 273
Correct usage .................................. 47
Display message ............................ 209
Emergency Tensioning Devices ....... .50
Fastening ......................................... 48
Important safety guidelines .............47
Safety guidelines ............................. 43
Warning lamp ................................. 230
Seat heating ........................................ .87
Seats Adjusting lumbar support ................83
Adjusting the co-driver's sea t.......... 83
Adjusting the head restraint ............86
Armrest ............................................ 87
Cleaning the cover .........................272Correct driver's seat position ........... 82
Folding seat
..................................... 85
Important safety notes ....................82
Rear bench seat ............................... 85
Seat heating .................................... 87
Setting the driver's seat ................... 83
Swivel seat ....................................... 84
Twin co-driver's seat ........................85
Securing loads
Important safety notes ..................244
Selector lever
Cleaning ......................................... 272
Sensors (cleaning instructions) .......270
Service Center see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 260
Exceeding a service due date ........260
Notes ............................................. 259
Service due date (automatic dis-
play) .............................................. .259
Service products
Brake fluid ..................................... 328
Coolant (engine) ............................ 329
Diesel ............................................ 321
Diesel Exhaust Fluid (DEF) .............324
Engine oil ....................................... 326
Fuel ................................................ 321
Important safety notes ..................320
Power steering fluid .......................328
Refrigerant ..................................... 330
Transmission oil ............................. 328
Washer fluid .................................. .330
Settings
Resetting all (vehicles with steer-
ing wheel buttons) .........................190
Resetting submenus (vehicles
with steering wheel buttons) .........191
Setting the air distribution ...............117
Setting the airflow ............................118
Setting the clock Vehicles without steering wheel
buttons .......................................... 185
Vehicles with steering wheel but-
tons ............................................... 193
Short journeys (diesel particle fil-
ter) ...................................................... 15516
Index
Towing away
With both axles on the ground .......282
Tow-starting
Emergency engine starting ............282
Important safety notes ..................279
Trailer
Brake force booster malfunction ...222
Trailer coupling
see Trailer tow hitch
Trailer loads and drawbar nose-
weights ............................................... 178
Trailer towing Blind Spot Assist ............................ 166
PARKTRONIC ................................. 170
Permissible trailer loads and
drawbar noseweights .....................178
Transmission
see Automatic transmission
Transmission oil ................................ 328
Transport Loading guidelines .........................242
Vehicle .......................................... .282
Transportation
Rail ................................................ 156
Transport by rail ................................ 156
Transporting Load distribution ............................ 244
Securing a loa d.............................. 244
Trim pieces (cleaning instructions) ..272
Trip computer (on-board com-
puter) ................................................. .197
Trip meter see Trip odometer
Trip odometer
Display (vehicles without steering
wheel buttons) ............................... 184
Display (vehicles with steering
wheel buttons) ............................... 189
Resetting ....................................... 183
see Trip computer (on-board com-
puter)
Turn signals
Replacing bulbs (front) ................... 102
Replacing bulbs (rear) ....................103
Switching on/off .............................. 95
Turn signals (Chassis Cab)
Replacing bulbs (rear) ....................104Twin co-driver's seat
Folding table .................................. 236
Stowage compartment ..................235
Two-way radios
Type approval/frequency ..............318
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 307 U
Unlocking From inside the vehicle (central
unlocking button) ............................. 71
USB port ............................................. 240 V
Vehicle Correct use ...................................... 26
Data acquisition ............................... 29
Display message ............................ 219
Electronics ..................................... 318
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) .................190
Limited Warranty ............................. 29
Loading .......................................... 298
Locking (SmartKey) .......................... 66
Lowering ........................................ 312
Maintenance .................................... 23
Operating safety .............................. 24
Parking for a long period ................ 153
Pulling away ................................... 139
Raising ........................................... 309
Registration ..................................... 23
Reporting problems .........................28
Securing from rolling away ............151
Towing away .................................. 279
Transporting .................................. 282
Unlocking (SmartKey) ......................66
Vehicle battery
see Battery (vehicle)
Vehicle bodies
General notes .................................. 27
Vehicle data ....................................... 331
Vehicle identification number .......... 319
Vehicle identification plate ..............319
Vehicle tool kit .................................. 27620
Index
G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and a device
which is connected to the on-board diag-
nostics connection is being used, the bat-
tery may discharge.
Connecting equipment to the diagnostics
connections can lead to emissions monitor-
ing information being reset. The possible out-
come may be that the vehicle no longer fulfills
the emissions laws and regulations. This may
be a criminal offense or breach of road traffic
regulations in certain countries. Qualified specialist workshops
An authorized Sprinter Dealer is a qualified
specialist workshop. A qualified specialist
workshop has the necessary specialist knowl-
edge, tools and qualifications to correctly
carry out the work required on the vehicle.
This is especially the case for work relevant
to safety.
Observe the information in the Maintenance
Booklet.
The following work should always be carried
out at qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications as well as installations and
alterations
R work on electronic components For this reason, we recommend an authorized
Sprinter Dealer. Proper use
G
WARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These include:
R solvents
R fuel
R oils and greases
R cleaning agents
R acids
There are various warning stickers affixed to
your vehicle. If you remove warning stickers,
others may fail to recognize the dangers.
Leave the warning stickers in their original
position.
Observe the following information when oper-
ating your vehicle:
R the safety information in these instructions
R the “Technical data“ section in this Opera-
tor's Manual
R traffic rules and regulations
R motor vehicle laws and safety standards 26
Introduction
These parts have been specially tested to
establish their safety, reliability and suitabil-
ity.
Further information can be obtained at any
authorized Sprinter Dealer.
Notes on the radiator Even seemingly small changes to the vehicle,
such as attaching a radiator trim for winter
driving, is not permitted. Do not cover up the
radiator. Do not use thermal mats, insect pro-
tection covers or anything similar.
Otherwise, the values of the diagnostic sys-
tem may be affected. Some of these values
are legally prescribed and must always be
correct.
Information on the cargo compartment
floor !
The wooden or plastic cargo area floor fit-
ted at the factory is an integral component
of the vehicle structure. The vehicle body
could be damaged if you have the load area
floor removed. This then affects the secur-
ing of loads and the maximum loading
capacity of the lashing points is no longer
guaranteed.
Therefore, do not have the load area floor
removed.
Sprinter body/equipment mounting
directives G
WARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly any more and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend to make modifications to your
vehicle, we strongly recommend that you contact the distributor named on the inside
of the front cover. There you will receive all
the necessary information and a charge may
be levied.
You alone accept the responsibility if body
manufacturers or dealers make modifications
that affect the final certification of the engine,
the vehicle or the equipment. This also
applies to the identification and documenta-
tion of modifications to the affected vehicle
components.
You are responsible for certification and con-
firmation that:
R all the applicable standards and regulations
that are affected by the vehicle modifica-
tion are met
R the modified vehicle fulfills the vehicle
safety standards and emissions laws and
regulations
R the modifications or installation of acces-
sories does not affect the safety of the
vehicle
We are not responsible for the final certifica-
tion, product liability or warranty claims
which result from the modifications. This
applies to:
R the modified components, assemblies or
systems
R any resulting noncompliance with any of
the emissions laws and regulations or the
motor vehicle safety standards
R any consequences arising from the
changes that make the vehicle less safe or
even render it defective
We do not assume responsibility as the final-
stage manufacturer or for the consequential
product liability. Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact an authorized Sprinter Dealer immedi- 28
Introduction
Useful information
This Operator's Manual describes all models
as well as standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific variations
are possible. Note that your vehicle may not
be equipped with all of the described func-
tions. This also applies to systems and func-
tions relevant to safety.
Read the information on qualified specialist
workshops (Y page 26). Occupant safety
Important safety notes
G
WARNING
Modifications to the restraint systems could
result in them not functioning properly any
more. The restraint systems could then no
longer protect vehicle occupants as they are
designed to do and could fail in the event of
an accident or activate unexpectedly, for
example. There is an increased risk of injury.
Never modify parts of the restraint systems.
Do not attempt to modify the wiring as well as
electronic components or their software.
If it is necessary to modify an air bag system
to accommodate a person with disabilities,
contact an authorized Mercedes-Benz center.
USA only: for further information contact our
Customer Assistance Center at
1-800-FOR-MERCedes (1800-367-6372).
In this section you will learn the most impor-
tant facts about the restraint system compo-
nents of the vehicle.
The restraint system consists of:
R Seat belts
R Child restraint systems
R LATCH-type (ISOFIX) child seat securing
system
SRS (Supplemental Restraint System) and
the air bag system offer additional protection
potential. Although the systems are independent, their
protective functions work in conjunction with
one another.
i
For information on infants and children
traveling with you in the vehicle as well as
restraint systems for infants and children,
see the "Children in the vehicle" section
(Y page 50). SRS (Supplemental Restraint System)
Introduction SRS consists of:
R
007E warning lamp
R Air bags
R Air bag control unit with crash sensors
R ETDs for the driver's and co-driver's seat
R Seat belt force limiters
R Seat belt force limiters for the driver's and
co-driver seats
SRS reduces the risk of occupants hitting
parts of the vehicle interior in the event of an
accident. In addition, it can reduce the forces
the occupants are subjected to during an
accident.
SRS warning lamp G
WARNING
If SRS is malfunctioning, child restraint sys-
tem components may be triggered uninten-
tionally or might not be triggered at all in the
event of an accident with a high rate of vehicle
deceleration. There is an increased risk of
injury, possibly even fatal.
Have SRS checked and repaired immediately
at a qualified specialist workshop.
SRS functions are checked regularly when
you switch on the ignition and when the
engine is running. This allows malfunctions to
be detected in good time. 42
Occupant safetySafety
tion, as that could result in serious injuries
in the event of an accident.
R All occupants should wear their seat belt at
all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, even if the vehicle
rolls over. The integrated restraint system
is equipped with SRS (driver's air bag, front-
passenger air bag, thorax side impact air
bags, window curtain air bags for side win-
dows), Emergency Tensioning Devices and
seat belt force limiters.
The system is designed to enhance the pro-
tection offered to occupants who are prop-
erly secured during certain frontal impacts
(front air bags and Emergency Tensioning
Devices) and side impacts (thorax side
impact air bags, window curtain air bags
and Emergency Tensioning Device) that
exceed preset deployment thresholds, as
well as in certain situations where the vehi-
cle rolls over (window curtain air bags and
Emergency Tensioning Device).
R Never route the shoulder section of the
seat belt under your arm, across your neck
or anywhere other than across your
shoulder. In the event of a frontal impact,
your body would be moved too far forward.
This would increase the risk of head and
neck injuries. The seat belt would then
apply excessive force to the ribs or abdo-
men, which could cause severe internal
injuries to organs such as the liver or
spleen.
Adjust the seat belt so that the upper part
of the belt is as close as possible to the
center of the shoulder. It should not touch
the neck. Never route the belt under the
shoulder. The height of the belt outlet can
be altered to ensure correct usage.
R The lap belt should be routed as low as pos-
sible across the hips, not across the abdo-
men. If the lap belt is routed across the
abdomen, it could cause serious injuries in
the event of an impact. R
Never route the seat belt over rigid or frag-
ile objects in or on your clothing, such as
eyeglasses, pens, keys etc., as this could
cause injuries.
R Always ensure that the seat belt is routed
correctly. This is particularly important if
you are wearing loose clothing.
R Never use a seat belt for more than one
person at a time. Never route a seat belt
around more than one person or additional
objects.
R Never wear seat belts if they are twisted.
Otherwise, in the event of an impact, the
full width of the seat belt is unavailable to
distribute the force of the impact. The
twisted seat belt routed across your body
could cause injuries.
R Pregnant women should also always use a
three-point seat belt. The lap belt must
always pass across your lap as low down as
possible, i.e. across your hips; not across
your abdomen.
R The backrest should be set as close to ver-
tical as possible.
R Check the seat belt during the journey in
order to make sure that it is correctly posi-
tioned.
R Never place your feet on the instrument
panel or on the seat. Always keep both feet
on the floor in front of the seat.
R When using a seat belt to secure an infant
restraint system, child restraint system or
a child on a booster seat, always follow the
child restraint system manufacturer's
instructions.
Fastening/unfastening the seat belts G
WARNING
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seat whenever possible.
Regardless of seating position, children 12
years old and under must be seated and prop- 48
Occupant safetySafety