2014 MERCEDES-BENZ CL-Class navigation system

Problems with the navigation system
Problem Possible causes/consequences and
0005 Solutions
COMAND is unable to
continue route
guidance after the
journey has been
interrupted. Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
X Continue route guidance (Y page 92).Problem Possible causes/consequences and
0005 Solutions
COMAND is unable to
determine the vehicle's
position. COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
R
After transporting the vehicle by ferry
R After transporting the vehicle by motorail
R After the vehicle has been towed
X Start the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays. Problems with the navigation system
121Navigation Z

Problem Possible causes/consequences and
0005 Solutions
The
Navigation Unavailable message
appears. COMAND has an integrated hard drive on which the digital map is
stored.
To protect the integrated hard drive against damage, COMAND
deactivates it at very high and low temperatures. The navigation
system will then be temporarily unavailable.
X
Let the vehicle and COMAND cool down.
X To hide the message: switch COMAND off and then on again. If an area of the hard disk has a malfunction, COMAND can no
longer access the map data in this area. This may occur when
calculating a route, for example.
X
To hide the message: switch COMAND off and then on again.
The navigation system will be operational again until it has to
access the faulty area of the hard drive once more. The message
will then reappear.
X Consult an authorized Mercedes-Benz Center. Problem Possible causes/consequences and
0005 Solutions
You see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software. The DVD containing the digital map cannot be used for the update.
X
To confirm the message: press0037the COMAND controller.
X Eject the DVD.
X Have the system database checked at an authorized Mercedes-
Benz Center. Problem Possible causes/consequences and
0005 Solutions
The map software
update has failed. The DVD is dirty.
X
Clean the DVD.
X Restart the update. The DVD is scratched.
X
Consult an authorized Mercedes-Benz Center. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart the update. COMAND's integrated hard disk is defective.
X
Consult an authorized Mercedes-Benz Center. 122
Problems with the navigation systemNavigation

Problem Possible causes/consequences and
0005 Solutions
COMAND asks for an
activation code during
the map update. The digital map is secured with an activation code.
X
Consult an authorized Mercedes-Benz Center. Problems with the navigation system
123Navigation Z

X
Press 0037the COMAND controller while the
textm essage is being displayed.
X Select Save Number and press
0037to
confirm.
X Select New Entry and press
0037to confirm.
X Store the phone number (Y page 143)
Adding the sender of atext message to
an address book entry X
Press 0037the COMAND controller while the
text message is being displayed.
X Select Save Number and press
0037to
confirm.
X Select Add Phone No. and press
0037to
confirm.
X Proceed from the step "Select a number
category" ( Ypage 142).
Deleting atext message X
Select a text message in the text message
inbo xby turning 003C0012003Dthe COMAND
controller.
X Selec tthe list symbol to the right of the text
message by sliding 00120035the COMAND
controller and press 0037to confirm.
X Select Delete and press
0037to confirm.
Ad eletion prompt appears.
X Select Yes or
No and press
0037to confirm.
If you select Yes , the textm
essage is
deleted.
If you select No , the process will be
canceled.
i This delete function is not supported by
all mobile phones. The Delete failed.message appears.
Using the address book
Introduction
Always pay attention to traffic conditions. Before starting the journey, familiarize
yourself with the address book functions.
Only use COMAND when the road and traffic
conditions permit
.You could otherwise
become involved in an accident in which you
or others could be injured.
The address book organizes and stores
entries that are entered from different
sources (mobile phone, memory card, USB
device, COMAND phone book, navigation
system).
You can use these entries to make telephone
calls and for navigation.
i Number of contacts in the address
book: the address book can store a total of
4000 contacts.
1500 entries each are reserved in the
address book for:
R contacts from the mobile phone
R contacts that you create in COMAND or
import from other sources
The remaining 1,000 entries are assigned
by COMAND as necessary.
i Display of mobile phone contacts:
contacts downloaded from the mobile
phone remain in the address book even if
you disconnect the mobile phone from
COMAND. Contacts that have previously
been available can be displayed as soon as
the mobile phone is reconnected.
COMAND downloads the contacts again so
that any new contacts that have been
added to the mobile phone can be
displayed.
As soon as you connect a new mobile
phone to COMAND all the contacts from
the previous mobile phone are replaced by
those from the new phone's address book.
Address book entries remain stored when
the mobile phone is disconnected. For this
reason, delete your personal data using the
reset function before selling your vehicle,
for example (Y page 47). Using the address book
149Telephone Z

Calling up the address book
Using the function button:
X Press the 000Ffunction button.
You see either the telephone basic menu or
the address book, depending on which was
last active.
X If the telephone basic men uis displayed,
press the 000Ffunction button again.
Using the telephone basic menu:
X When the telephone basic menu is
displayed select Tel by sliding
00120036the
COMAND Controller and press 0037to
confirm.
X Select Address Book from the menu and
press 0037to confirm. Address book with address book entry
¥and
navigable data 0006
X To browse in the address book: turn
003C0012003D the COMAND controller.
X To close the address book: press the
000F button.
i An address book entry can contain the
following information:
R name
R first name
R company
R two addresses
R geo-coordinates
R up to five telephone numbers Searching for an address book entry
Search menu with character bar
0001
¥Address book entry
0002 0006 Complete address data from the
navigation system
0014 Character bar
0013 000C Phone book entry on the mobile phone
0011 Entry with voice tag
For more symbols, see the symbol overview
(Y page 139)
X Find entry (Y page 140) Creating a new entry in the address
book
You can enter address data directly into the
address book. If you store telephone
numbers in the COMAND phone book, these
are also saved in the address book. If you
store a navigation destination, COMAND
creates an address book entry which includes
the complete navigable address data.
X Call up the address book (Y page 150)
X Select New in the address book by sliding
00120008 and turning 003C0012003Dthe COMAND
controller and press 0037to confirm.
An input menu with data fields appears. 150
Using the address bookTelephone

X
Press 0037the COMAND controller to
confirm.
X Select Call and press
0037to confirm.
The phone makes the call. The display
switches to telephone mode. Storing the phone number as
aspeed
dial number
X Display details for an address boo kentry
(Y page 151).
X Select the phone numbe rdata field by
turning 003C0012003Dthe COMAND controller.
X Select the list symbol to the righ tofthe
data field by sliding 00120035the COMAND
controller and press 0037to confirm.
X Select Speed Dial and press
0037to
confirm.
You can now store the number in one of the
ten speed dial presets (Y page 145).Starting route guidance to an entry
Address book entry with navigable data This function is available as soon as you have
stored a destination in the destination
memory (Y
page 105).
X Search for an address book entry with the
0006 symbol and select it from the list
(Y page 150).
X Display details for an address book entry
(Y page 151).
X Select the address data field by turning
003C0012003D the COMAND controller and press
0037 to confirm.
Route guidance begins.
or
X Select the list symbol to the right of the
entry by sliding 00120035the COMAND
controller and press 0037to confirm.
X Select Navigate and press
0037to confirm.
Route guidance begins. Address book entry without navigable
data Route guidance can also be started for an
address book entry without the
0006symbol. If
the address data or designations do not
match the digital map, COMAND prompts you
to re-enter the address.
X Enter the destination address (Y page 63)
X Start route guidance.
The navigable address is automatically
added to the address book entry.
i This will provide you with an address book
entry that is suitable for navigation. The
next time the navigation is started, the
address data in the navigation, rather than
the postal address, is used if you have
changed address in the address entry
menu. Therefore, make sure that the
destination address is the desired
destination when starting navigation from
the address book. Voice tags
Introduction You can enter voice tags via the Voice Control
System (see the separate operating
instructions). Once you have assigned a voice
tag to an address book entry, you can call up
this entry with a voice command and dial a
phone number, for example. You can add one
voice tag per address book entry.
Adding or changing
avoice tag X
Search for an address book entry with or
without a voice tag ( ¦) (Ypage 150).
X Select the list symbol to the righ tofthe
entry by sliding 00120035the COMAND
controller and press 0037to confirm. Using the address book
153Telephone Z

Updating Gracenote
®
music
recognition technology and the
Gracenote Media Database Due to the release of new CDs, the digital data
on the Gracenote Media Database must be
updated. Optimum functionality can only be
attained with up-to-date Gracenote ®
music
recognition technology. Information about
new versions can be obtained from an
authorized Mercedes-Benz Center.
You can have your music recognition
software updated there with aDVD, or you
can update it yourself.
i The Gracenote Media Database is
updated in conjunction with the navigation
system's digital map (Y page 119).Displaying the track and album
X Press the 0031button.
The current track and albuma re displayed
in a window. Displaying metadata (MP3 mode)
COMAND can also display the album name
and artist (metadata) during playback if this
information has been entered into the
system.
For all media that contain MP3 data (e.g. MP3
CD, SD memory card, MUSIC REGISTER), you
can determine whether:
R the metadata contained in the tags of the
encoded musi cdata should be displayed
R the file and directory names should be
displayed during playback
X To display the album and artist name:
select MP3 or
USB in the basic display by
sliding 00120008and turning 003C0012003Dthe COMAND
controller and press 0037to confirm.
X Select Display Track Information and
press 0037to confirm. Selecting
agrou p(audio DVD)
The content of an audio DVD can be divided
into up to 9groups. The availability and type
of group depends on the respective DVD.
Ag roup can contain musi cindifferen tsound
qualities (stereo and multichannel formats,
for example), or bonus tracks.
Each group can contain up to 99 tracks.
If an audio DVD only contains one audio
format, the Group menu item(s) cannot be
selected.
X Switch on audio DVD mode (Y page 197).
X Select DVD-A by sliding
00120008and turning
003C0012003D the COMAND controller and press
0037 to confirm.
X Select Group by turning
003C0012003Dand press
0037 to confirm.
The 000Fdot indicates the group currently
selected.
X Select the desired group by turning 003C0012003D
and press 0037to confirm.
X To exit the menu: slide003400120035 the COMAND
controller or press the 000Aback button. Selecting an active partition (USB
mass storage devices only)
You can select this function for USB mass
storage devices when the storage device is
partitioned. Up to 5partitions (primary or
logical, FAT, FAT32 and NTFS) are supported.
X Select MP3 in the basic display by sliding
00120008 and turning 003C0012003Dthe COMAND
controller and press 0037to confirm.
X Select Select Active Partition and
press 0037to confirm. CD/audio DVD and MP3 mode
203Audio Z

All the tracks on the mediu
mare played in
random order.
R Random Tracks The tracks in the currently active category
or folder, including any subfolders, are
played in random order.
i If the connected iPod ®
/iPhone ®
is not
functioning or paused, the playback
options are inactive. The display of options
is grayed out. MP3 player instructions
General information Up to 30,000 tracks per medium are
supported.
You can speed up some functions and
improve the search results by:
R
making sure the names of tracks, albums
and artists, for example, are written the
same way
R labeling albums featuring various artists as
"compilations"
i Multiple entries of tracks in playlists are
filtered out for some players.
Data formats MP3 and WMA are supported as data formats
with fixed and variable bit rates (up to
320 kbits/s).
Special considerations when using MP3
players Up to eigh
tdirectory levels with up to 1,000
tracks per directory are supported.
Do not use USB extension leads or adapters.
They can impair functionality.
i DRM (Digital Rights Management)
protected files are not supported by the
Media Interface. Audio AUX mode
Notes on audio AUX mode
External audio sources may have different
volumes, which can mean that system
messages such as traffic announcements and
navigation system announcements are much
louder. If necessary, deactivate the system
messages or adjust their volume manually.
You can connect an external audio source
(AUX) to COMAND. You will find the socket in
the center console stowage compartment.
If COMAND is equipped with the Media
Interface, external audio sources are
connected using the cable set provided. An
AUX socket is not provided. The connections
for the Media Interface are located in the
stowage compartmen tinthe center console.
i You will find further information online at
http://www.mbusa-mobile.com.Orc all
the Mercedes-Ben zCustome rAssistance
Center at
1-800-FOR-MERCedes(1-800-367-6372)
(for the USA) or Customer Relations at
1-800-387-0100 (for Canada). Activating audio AUX mode
Switching modes using the function
button The external device is connected to the audio
AUX in.
X
Press the 0007function button one or more
times.
By pressing the function button repeatedly,
you can change the operating mode in the
following order:
R CD/audio DVD/MP3 (disc)
R Memory card mode
R MUSIC REGISTER
R USB storage device
R Media Interface or audio AUX mode
R Bluetooth ®
audio mode Audio AUX mode
225Audio Z