2014 LINCOLN MKZ HYBRID battery replacement

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
225
MKZ (CC9) Roadside Emergencies

Do not use supplemental transmission fluid
additives, treatments or cleaning agents.
The use of these materials may affect
transmission operation and result in
damage to internal transmission
components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating
range; there is no need to add fluid. If the
fluid levels are outside of the normal
operating range, the performance of the
system could be compromised; seek
service from your authorized dealer
immediately.
POWER STEERING FLUID CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze
protection in cold weather could result in
impaired windshield vision and increase
the risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir. Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See Capacities and
Specifications (page 302).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze agents
should be used only if they provide cold
weather protection without damaging the
vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow flames,
sparks or lighted substances to come near
the battery. When working near the
battery, always shield your face and
protect your eyes. Always provide proper
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the vent
caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners.
260
MKZ (CC9) Maintenance

WARNINGS
Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Your vehicle is equipped with a
Motorcraft® maintenance-free battery
which normally does not require additional
water during its life of service.
Note:
If your battery has a cover/shield,
make sure it is reinstalled after the battery
has been cleaned or replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement.
When a low voltage battery replacement
is necessary, see an authorized dealer to
replace the low voltage battery with a Ford
recommended replacement low voltage
battery that matches the electrical
requirements of the vehicle
To ensure proper operation of the battery
management system (BMS), do not allow
a technician to connect any electrical
device ground connection directly to the
low voltage battery negative post. A
connection at the low voltage battery
negative post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation. Note:
If a person adds electrical or
electronic accessories or components to
the vehicle, the accessories or
components may adversely affect the low
voltage battery performance and
durability and may also affect the
performance of other electrical systems
in the vehicle.
For longer, trouble-free operation, keep
the top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle.
Because your vehicle ’s engine is
electronically-controlled by a computer,
some engine control settings are
maintained by power from the low voltage
battery. Some engine computer settings,
like the idle trim and fuel trim strategy,
optimize the driveability and performance
of the engine. Some other computer
settings, like the clock and radio station
presets, are also maintained in memory
by power from the low voltage battery.
When a technician disconnects and
connects the low voltage battery, these
settings are erased. Complete the
following procedure in order to restore the
settings:
1. With the vehicle at a complete stop, set the parking brake.
261
MKZ (CC9) Maintenance

2. Shift the transmission into P.
3. Turn off all accessories.
4. Step on the brake pedal and start the
vehicle.
5. Run the engine until it reaches normal
operating temperature. While the
engine is warming up, complete the
following: Reset the clock. See Audio
System (page 309). Reset the power
windows bounce-back feature. See
Windows and Mirrors (page 83). Reset
the radio station presets.
See Audio
System (page 309).
6. Allow the engine to idle for at least one
minute. If the engine turns off, step on
the accelerator to start the engine.
7. While the engine is running, step on the brake pedal and shift the
transmission to N.
8. Allow the engine to run for at least one
minute by pressing on the accelerator
pedal.
9. Drive the vehicle at least 10 miles (16 kilometers) to completely relearn the
idle and fuel trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be
adversely affected until the engine
computer eventually relearns the idle trim
and fuel trim strategy.
Note: Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for
disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries. Note:
It is recommended that the negative
battery cable terminal be disconnected
from the battery if you plan to store your
vehicle for an extended period of time.
CHECKING THE WIPER BLADES Run the tip of your fingers over the edge
of the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth.
CHANGING THE WIPER BLADES
The wiper arms can be manually moved
when the ignition is off. This allows for
ease of blade replacement and cleaning
under the blades.
1. Pull the wiper blade and arm away
from the glass. 262
MKZ (CC9) MaintenanceE142463 E129990
1
1 2

MOTORCRAFT PARTS
2.0L ATK iVCT Engine
Component
FA-1911
Air filter element 1
FL-910-S
Oil filter 2
BXT-96R-500
Battery
BXT-96R-590
SP-531
Spark plugs 3
FP-71
Cabin air filter
FS-104
Seat filter
WW-2200 (driver side)
Windshield wiper blade
WW-1900 (passenger side)
1 Failure to use the correct air filter element may result in severe engi\
ne damage. The
customer warranty may be void for any damage to the engine if the correc\
t air filter
element is not used.
2 Only use the specified replacement oil filter. The use of a non-specified oil filter can
result in engine damage.
3 For spark plug replacement, see your authorized dealer. Replace the spark plugs at
the appropriate intervals. See Scheduled Maintenance (page 412).
Note:
Replace the spark plugs with ones that meet Ford material and design spec\
ifications
for your vehicle, such as Motorcraft or equivalent replacement parts. The customer
warranty may be void for any damage to the engine if such spark plugs ar\
e not used.
303
MKZ (CC9) Capacities and Specifications

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
FORD EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford
ESP, you minimize your risk for
unexpected repair bills and rising repair
costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components. Ford Extended Service Plan is honored by
all authorized Ford and Lincoln dealers in
the U.S. and Canada. It is the only
extended service plan authorized and
backed by Ford Motor Company.
That means you get:
•
Reliable, quality service anywhere you
go
• Repairs performed by factory trained
technicians, using Genuine Ford and
Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for rental
car coverage, including Bumper to Bumper
warranty repairs, or Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance
• Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation
409
MKZ (CC9) Ford Extended Service Plan (ESP)

Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle is equipped with an
information display, which indicates the
proper oil change interval. This interval
may be up to one year or 10000 miles
(16000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the
ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the oil monitoring system
after each oil change.
See Engine Oil
Check (page 254).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil
change intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals
or additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
413
MKZ (CC9) Scheduled Maintenance

Remote Control...........................................48
Car Finder..........................................................50
Intelligent Access Key.....................................48
Remote Start.....................................................50
Replacing the Battery.....................................49
Sounding a Panic Alarm.................................50
Remote Start...............................................127 Automatic Settings.........................................127
Heated and Cooled Devices.......................128
Last Settings.....................................................127
Repairing Minor Paint Damage.............272
Replacement Parts Recommendation.....................................12
Collision Repairs................................................12
Scheduled Maintenance and Mechanical Repairs............................................................12
Warranty on Replacement Parts....................12
Replacing a Lost Key or Remote Control........................................................52
Reporting Safety Defects (Canada Only).........................................................238
Reporting Safety Defects (U.S. Only)..........................................................237
Roadside Assistance...............................225 Vehicles Sold In Canada : Getting Roadside
Assistance..................................................225
Vehicles Sold In Canada : Using Roadside Assistance..................................................226
Vehicles Sold In the United States: Getting Roadside Assistance................................
225
Vehicles Sold In the United States : Using Roadside Assistance................................
225
Roadside Emergencies
..........................225
Running-In See: Breaking-In............................................223
Running Out of Fuel.................................159 Refilling With a Portable Fuel
Container.....................................................160
S
Safety Belt Height Adjustment................34 Safety Belt Minder
......................................35
Belt-Minder®......................................................35
Safety Belts
..................................................29
Principle of Operation.....................................29
Safety Belt Warning Lamp and Indicator Chime
..........................................................35
Conditions of operation.................................35
Safety Precautions
....................................158
Scheduled Maintenance Record.........420
Scheduled Maintenance.........................412
Seats
............................................................129
Security.........................................................67
Settings.......................................................323 Clock.................................................................323
Display..............................................................324
Settings............................................................326
Sound...............................................................325
Vehicle..............................................................325
Side Airbags
.................................................43
Side Curtain Airbags..................................45
Sitting in the Correct Position................129
Snow Chains See: Using Snow Chains.............................296
Special Notices
............................................12
New Vehicle Limited Warranty......................12
Special Instructions..........................................12
Special Operating Conditions Scheduled Maintenance............................................416
Exceptions........................................................417
Speed Control See: Cruise Control.........................................191
Stability Control
.........................................180
Principle of Operation...................................180
Starting a Gasoline Engine
.....................148
Automatic Shutdown.....................................149
Fast Restart......................................................149
Guarding Against Exhaust Fumes.............150
Important Ventilating Information..............150
Switching Off the Vehicle When It Is
Moving..........................................................150
Switching Off the Vehicle When It Is Stationary.....................................................149
438
MKZ (CC9) Index