Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Check or uncheck this option to turn the Bluetooth interfaceof the system on or off. Select this option then press the OKbutton to change the option's status.
Bluetooth on
This selection does not erase your indexed information(phonebook, call history, text messages and paired devices).Set defaults
Select this option and confirm when prompted in the audiodisplay. Return to the factory default settings.
Completely erase all information stored on the system(phonebook, call history, text messages and paired devices)and return to the factory default settings.
Master reset
Select this option and confirm when prompted in the audiodisplay. The display indicates when complete and the systemtakes you back to the previous menu.
Install applications or software updates you have down-loaded.Install on SYNC
Select this option and confirm when prompted in the audiodisplay. There must be a valid SYNC application or updateavailable on the USB thumb drive in order to finish aninstallation successfully.
Display the system's version numbers as well as its serialnumber.System info
Press the OK button to select.
The voice settings submenu contains various options. SeeUsing Voice Recognition (page 306).Voice settings
Browse the actual menu structure of the connected USBdevice. Press the OK button and use the up or down arrowsto scroll through the folders and files. Use the left or rightarrows to enter and leave a folder. Media content can bedirectly selected for playback from this menu.
Browse USB
You can turn the emergency assistance feature on or off. SeeSYNC™ Applications and Services (page 320).Emergency Assistance
SYNC™ APPLICATIONS AND
SERVICES
A list of available applications appears.Each application may have its own specificsettings.
Press the MENU button to enter thesystem menu.
320Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Browse all supported media files on your media playerconnected to the USB port. You can only view media filesthat are compatible with SYNC; other saved files are notvisible.
1.Press OK to select.
2.Scroll to browse indexed media files on your flash drive,and then press OK.
Browse USB
Resets the USB index. After the new indexing is complete,you can choose what to play from the USB song library.Reset USB
* You can use the buttons at the bottom of the audio display to jump to a certainalphabetical category quickly. You can also use the letters on the numeric keypad to jumpin the list.
Bluetooth Devices and SystemSettings
You can access these menus using theaudio display. See Using SYNC™ WithYour Phone (page 309).
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, please refer to thetables below.
To check your cell phone's compatibility,visit the regional Ford website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC performance.
A lot of back-ground noiseduring a phonecall.
Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNCis not set to off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC is notable to down-load my phone-book.Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
333Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
Downloaded from www.Manualslib.com manuals search engine Cell phone issues
Possible solutionPossible causeIssue
Try pushing your phonebook contacts toSYNC by selecting the option to add.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC.
Try pushing your phonebook contacts toSYNC by selecting the option to add.
Limitations on your cellphone's capability.
The systemsays "Phone-book down-loaded" but mySYNC phone-book is empty oris missingcontacts.
If the missing contacts are stored on yourSIM card, try moving them to your cellphone's memory.
Remove any pictures or special ring tonesassociated with the missing contact.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am havingtroubleconnecting mycell phone toSYNC.
Try switching off your cell phone, resettingit or removing the battery, then trying again.
Possible cell phonemalfunction.
Try deleting your device from SYNC anddeleting SYNC from your device, then tryingagain.
Always check the security and auto acceptprompt settings relative to the SYNCBluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch off the auto download setting.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messagingis not workingon SYNC.
Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
334Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
Downloaded from www.Manualslib.com manuals search engine AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compatible smartphone;an Android with OS 2.3 or higher or aniPhone 3GS or newer with iOS 5.0 or higher.Additionally, ensure your phone is pairedand connected to SYNC in order to findAppLink-capable apps on your device.iPhone users must also connect to SYNC'sUSB port with an Apple USB cable.
An AppLink capablephone is not connectedto SYNC.
AppLink MobileApplications:When I select"Find NewApps," SYNCdoes not findany applica-tions.
Ensure you have downloaded and installedthe latest version of the app from yourphone's app store. Ensure the app is runningon your phone. Some apps require you toregister or login on the app on the phonebefore using them with AppLink. Also, somemay have a "Ford SYNC" setting, so checkthe app's settings menu on the phone.
AppLink-enabled appsare not installed andrunning on your mobiledevice.
My phone isconnected, butI still cannot findany apps.
Closing and restarting apps may help SYNCfind the application if you cannot discoverit inside the vehicle. On an Android device,if apps have an "Exit' or 'Quit' option, selectthat then restart the app. If the app doesnot have that option, you can also manually
Sometime apps do notproperly close and re-open their connection toSYNC, over ignitioncycles, for example.
My phone isconnected, myapp(s) arerunning, but Istill cannot findany apps."Force Close" the app by going to thephone's settings menu, selecting 'Apps.'then finding the particular app andchoosing 'Force stop.' Don't forget to restartthe app afterwards, then select "Find NewApps" on SYNC.
On an iPhone with iOS7+, to force close anapp, double tab the home button thenswipe up on the app to close it. Tab thehome button again, then select the appagain to restart it. After a few seconds, theapp should then appear in SYNC's MobileApp's Menu.
341Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
Downloaded from www.Manualslib.com manuals search engine HOME
Press to access your homescreen. Depending on yourvehicle’s option package andsoftware, your screens may vary inappearance from the descriptions in thissection. Your features may also be limiteddepending on your market. Check with anauthorized dealer for availability.
INFORMATION
Press to select any of the following:
Message
Traffic
Alerts
Calendar
Apps
Where Am I?
ENTERTAINMENT
Press to select any of the following:
Message
AM
FM
*DAB
CD
USB
BT Stereo
SD Card
A/V In
* If equipped.
Using the Audio Controls
Depending on your vehicle, it may also have the following controls:
Action and DescriptionMessage
Switch the media features on or off.Power
Adjust the volume of playing media.Vol:
Use as you normally would in media modes.Seek
Use as you normally would in media modes.Tune
Eject a CD from the entertainment system.Eject
Press this button to switch the display screen off. Press again,or touch the screen to switch the display screen on.Display
Touch the control repeatedly to switch between mediamodes.Source
345Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2
Downloaded from www.Manualslib.com manuals search engine Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 5 mph (8 km/h).
Make sure that you review your device'smanual before using it with SYNC.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
See the following chart for more specificexamples.
Restricted features
Editing settings while the rear view camera or active parkassist are active.System Functionality
Playing video.Videos, Photos and Graphics
Composing text messages.Text Messages
Editing preset text messages.
Demo navigation route.Navigation
347Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2
Downloaded from www.Manualslib.com manuals search engine Menu ItemItem
PhoneA
Quick DialB
PhonebookC
Call HistoryD
MessagingE
SettingsF
Hands-free calling is one of the mainfeatures of SYNC. Once you pair your cellphone, you can access many options usingthe touchscreen or voice commands. Whilethe system supports a variety of features,many are dependent on your cell phone’sfunctionality.
At a minimum, most cell phones withBluetooth wireless technology support thefollowing functions:
•Answering an incoming call.
•Ending a call.
•Dialing a number.
•Call waiting notification.
•Caller ID.
Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are phone-dependent features.To check your phone’s compatibility, seeyour phone’s user manual or the local Fordwebsite.
Pairing Your Cell Phone for theFirst Time
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any handheld devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
The first thing you must do to use thephone features of SYNC is to pair yourBluetooth-enabled cell phone with SYNC.This allows you to use your cell phone in ahands-free manner.
Touch the upper left corner of the touchscreen:
Action and DescriptionMenu Item
Add phone
Follow the on-screen instructions.Find SYNC
376Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2
Downloaded from www.Manualslib.com manuals search engine One-shot Destination Street Address
To set a destination with voicecommands, you can say:
Action and Descrip-tionVoice Command
The system asksyou to say the fulladdress. Thesystem displays anexample on-screen.
Find an Address
You can then speak the address naturally,such as "One two three four Main Street,Anytown".
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, please refer to thetables below.
To check your cell phone's compatibility,visit the regional Ford website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC performance.
A lot of back-ground noiseduring a phonecall.
Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNCis not set to off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC is notable to down-load my phone-book.
Try switching off your cell phone, resettingit or removing the battery, then trying again.
Possible cell phonemalfunction.
Try pushing your phonebook contacts toSYNC by selecting the option to add.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC.
400Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2