2014 AUDI Q7 Owner´s Manual

Vehicle care and cleaning 247
Component Situation Solution
Te xtile s,
Stains adhering to Vacuum cleaner
Vinyl, the surface
Alcantara Water-based stains Absorbent cloth and mild soap
solutional
such as coffee, tea, blood, etc.
Oil-based stains Apply a mild soap solutiona l, blot away the d issolved oil
such as oil, make- or dye, treat afterward w ith water, if necessary
up, etc.
Special stains such Special stain remover, b lot with absorbent material,
as ballpoint pen, treat afterward with mild soap solutiona l, if necessary
na il polish, latex
pa int, shoe polish,
etc.
Natural leather Fresh stains Cotton cloth with a mild soap solutiona l
Water-based stains Fresh sta ins: absorbent cloth
such as coffee, tea, Dried stains: stain remover suitable for leather
blood , etc .
Oil-based stains Fresh stains: absorbent cloth and stain remover suitable
such as oil, make- for leather
up , etc . dried sta ins: Oil cleaning spray
Special stains such Sta in remover suitable for leather
as ballpo int pen,
nai l polish, latex
paint, shoe polish,
etc.
Care Regularly apply conditioning cream that protects from
light and penetrates
into the material. Use specially-col-
ored conditioning cream, if necessary.
Carbon parts Dirty Clean the same way as plastic parts
al Mil d soap so lution: m axim um two ta bles poo ns neu tral soa p in a lite r of water
& WARNING
The windshie ld may not be treated with
water-repelling windshie ld coating agents .
Unfavorab le conditions such as wetness,
darkness, or low sun can result in in­
creased glare. W iper blade chatter is also
possible.
- Headlights/tail lights
- Never clean headlights or tail lights
w ith a dry cloth or sponge. -
Do not use any cleaning product that
contains alcohol, because they could
cause cracks to form.
-Wheels
-Never use any paint polish or other
abrasive mater ials.
- Damage to the protective layer on the
rims such as stone chips or scratches
must be repaired immediately .
-Sensors/camera lenses
- Never use warm or hot water to re-
move snow or ice from the camera
len s. This could cause the lens to crack .
IJII>
•
•

248 Vehicle care and cleaning
- Never use abrasive cleaning materials
or alcohol to clean the camera lens.
Th is could cause scratches and cracks.
-Windows
- Remove snow and ice on windows and
exterior mirrors with a plastic scraper.
To avoid scratches, move the scraper only in one direction and not back and
forth.
- Never remove snow or ice from win­
dows and mirrors using warm or hot
water because this could cause cracks
to form.
- To avoid damage to the rear window
defogger, do not apply any stickers on
the heating wires on the inside of the
window.
- Decorative parts/trim
- Never use chrome care or cleaning
products.
- Paint
-To reduce the risk of scratches, the ve-
hicle must be free of dirt and dust be­
fore polishing or waxing.
- To prevent paint damage, do not polish
or wax the vehicle in direct sunlight.
- To reduce the risk of paint damage, do
not polish away rust film .
-Displays
- To avoid scratches, do not use dry
cleaning methods on displays.
- Controls
- Make sure that no fluids enter the con-
trols, because this could cause dam­
age.
-Safety belts
- Do not remove the safety belts to clean
them.
- Never clean safety belts or their com­
ponents chemically or with corrosive
fluids or solvents and never allow sharp objects to come into contact
with the safety belts. This could cause damage to the belt webbing.
- If there is damage to the webbing, the connections, the retractors or the buck­
les, have them replaced by an author- ized Audi dealer or a qualified work­
shop.
- Textiles/Vinyl/Alcantara
- Never treat Vinyl/ Alcantara with leath-
er care products, solvents, floor polish,
shoe polish, stain remover or similar products.
- To avoid damage, have stubborn stains
removed by an authorized Audi dealer
or a qualified workshop.
- Never use steam cleaners, brushes, hard sponges, etc. when cleaning.
- Objects with sharp edges such as zip­
pers, rivets on clothing or belts can
cause damage to the surface.
- Open hook and loop fasteners, for ex­ ample on clothing, can damage seat
covers. Make sure hook and loop fas­
teners are closed.
- Natural leather
- Never treat leather with solvents, floor
polish, shoe polish, stain remover or
similar products.
- Objects with sharp edges such as zip­ pers, rivets on clothing or belts can
cause damage to the surface.
- Never use steam cleaners, brushes,
hard sponges, etc. when cleaning.
- To help prevent the leather from fad­
ing, do not leave the vehicle in direct
sunlight for long periods of time. If leaving the vehicle parked for long pe­
riods of time, you should cover the
leather to protect it from direct sun­
light.
(D Tips
- Insects are easier to remove from paint
that has been freshly waxed.
- Regular waxing can prevent rust film
from forming.

Fuel supply and filling
your f uel tank
Fuel supply
Gasoline
Applies to vehicles: with gasoline engine
Using the right fuel helps keep the environ ­
men t clean and preven ts engine damage.
Fuel recommendation
The fuel recomme nded fo r yo ur vehicle is un­
leaded premium
grade gasoline . A udi recom­
mends using TO P TIE R D etergent Gaso line
w it h a m ini m um oc tane ra ting of 91 A KI (9 5
RON ). For more inform ation on TOP TIER De­
tergent Gasoline, please go to the off ici al
websi te (www .to pt iergas .com) .
T he recommended gasoline octane rating for
your eng ine can also be fo und o n a label loc at­
ed o n the ins ide of the fuel filler flap . This ra t­
i ng may be specified as AK I or RO N.
Your veh icle may also be operate d using un­
l ea ded regular gasoline with a min imu m oc­
tane rating of 87 AKI/91 RO N. However, using
87 AK I/91 RON octa ne f ue l w ill sli ghtly re ­
d uce eng ine perfo rmance .
Use unleaded gasoline only . Unleaded gaso­
line is available th rougho ut the USA, Canada,
an d in most E uropean cou ntries . We recom ­
mend that you do not ta ke yo ur vehicle to
areas or countries where unleaded gasoline
may not be ava ilable.
F or more informat io n on refue ling your ve hi­
cle, see
q page 251.
Octane rating
Octane r ating ind icates a gaso line' s ability to
r es is t engine d am ag in g "kno ck" c aused by
p remature ign ition and detona tion. Therefore,
buy ing the correct grade of gaso line is very
importa nt to he lp prevent possible engine
damage and a loss o f engine performance.
G asoline mos t commonly used in the Unite d
States an d Canada has the following octane
Fuel supply and filling your fuel tank 249
rat in g s that can usu a lly be found on the fi ller
pump :
- Premium Gr ade: 9 1 -96 AKI
- Regular Grade: 87 - 90 AKI Explanation of the abbreviations:
AKI = Anti K nock In d ex = (R+M )/2 = (RO N
+MON )/2
RON= Resear ch O ctane Num ber
MO N = Motor Octane Number.
(D Note
- Do not use any fue l w ith octane rat ings
lower than 87 A KI or 9 1 RO N othe rwise
e xpensive engi ne damage w ill occur.
- Do
not use leaded gasoli ne . The use of
leaded gasoline w ill severely damage
yo ur vehicl e's cata lytic conve rter a nd its
abi lity to control exh aust em issions.
Blended gasoline
App lies to vehicles: wi th gaso line engine
Use of gasoline containing alcohol or
MTBE (methyl tertiary butyl ether)
You m ay use unlea ded gasoline blen ded wi th
alcohol o r M TB E (commonly referred to as
oxygenates) if the blende d mixture meets the
f o llow ing criteria:
Blend of gasoline methanol (wood alcohol or
methyl alcohol)
- Anti -k n ock index mus t be 87 A KI or higher.
- Blend must contain no mor e than 3% meth-
anol.
- Blend must contain more than 2% co-sol-
vents .
Blend of gasoline and ethanol (grain alcohol
or ethyl alcohol)
- Anti -knoc k index must be 87 AKI or h igher.
- Blend must not co nta in mo re tha n 10 %
ethanol.
Blend of ga soline and MTBE
- Anti-knock index must be 87 AKI or high er. ..,.
•
•

250 Fuel supply and filling your fuel tank
-Blend must contain not more than 15%
MTBE.
Seasonally adjusted gasoline
Many gasoline grades are blended to perform
especially well for winter or summer driving. During seasonal change-over, we suggest that
you fill up at busy gas stations where the sea­
sonal adjustment is more likely to be made in
time.
(CT) Note
- Methanol fuels which do not meet these
requirements may cause corrosion and
damage to plastic and rubber compo­
nents in the fuel system.
- Do not use fuels that fail to meet the
specified criteria in this chapter.
- If you are unable to determine whether
or not a particular fuel blend meets the
specifications, ask your service station or
its fuel supplier.
- Do not use fuel for which the contents cannot be identified.
- Fuel system damage and performance
problems resulting from the use of fuels
different from those specified are not
the responsibility of Audi and are not
covered under the New Vehicle or the
Emission Control System Warranties.
- If you experience a loss of fuel economy
or driveability and performance prob­ lems due to the use of one of these fuel
blends, we recommend that you switch
to unblended fuel.
Gasoline additives
Applies to vehicles: with gasoline engine
A major concern among many auto manufac­
turers is carbon deposit build-up caused by
the type of gasoline you use.
Although gasoline grades differ from one manufacturer to another, they have certain
things in common. All gasoline grades contain
substances that can cause deposits to collect
on vital engine parts, such as fuel injectors
and intake valves. Although most gasoline brands include additives to keep engine and
fuel systems clean, they are not equally effec­
tive.
Audi recommends using TOP TIER Detergent
Gasoline. For more information on TOP TIER
Detergent Gasoline, please go to the official
website (www.toptiergas.com).
After an extended period of using inadequate
fuels, carbon deposit build-ups can rob your
engine of peak performance.
(D Note
Damage or malfunction due to poor fuel
quality is not covered by the Audi New Ve­
hicle Limited Warranty.
Diesel fuel
Applies to vehicles: with diesel engine
Always use ULSD (Ultra Low Sulfur Diesel) sul­
fur content 15 ppm or less.
The ULSD (Ultra Low Sulfur Diesel) meets the
ASTM-D-975 (grade 2).
Diesel fuel with a higher concentration than
ULSD-Diesel No. 2 ASTM D975 and Bio-die­
sel with a higher concentration than 5
% like
811, 820 or 8100 are strictly prohibited.
Service station fuel pumps are labeled with
the correct fuel information for easy recogni­
tion by the user. If the diesel fuel pump is not
labeled ask the station operator what fuel is
being dispensed before filling up your vehicle.
Service stations offering Diesel fuel are gener­
ally located on truck routes or major high­
ways. Directories of Diesel fuel stations are usually available at Diesel fuel stations.
Some states in the USA require permits to
purchase Diesel fuel. Check with your State
Motor Vehicle Department.
Diesel fuel may not be available outside the
USA and Canada. Be sure to check before trav-
eling to other countries.
ll-

Winter operation
At temperatures below 20° F (-7° C), Diesel
fuel No.
2 loses its fluidity due to wax separa­
tion, which may clog the fuel filter or tank fil­
ter and keep the engine from running .
To help the filter from being clogged by wax,
the fuel filter in your vehicle is automatically
preheated. Preheating the fuel filter makes
operation of your vehicle possible with Diesel
fuel No . 2 down to -10° F (-24° C).
If you expect temperatures below 5° F
(-15° C) ask your fuel dealer whether their
Diese l fuel No. 2 is sufficiently winterized for
the prevailing and expected temperatures.
If not winterized or insufficiently winterized
Diesel fuel has already thickened to the extent
that the engine will not start, warm the vehi­
cle up by leaving it in a heated garage.
It is normal that the engine noise leve l (die­
seling) is louder during the warm-up period in
winter.
It is also norma l when whitish-blue
smoke comes out of the tailpipe after start ing
and during warm-up . The amount of smoke
depends on the outs ide temperature.
Do not let your Diese l engine id le unnecessari­
ly after a cold start. Driving off slowly will
shorten the warm-up period .
A WARNING
-Never use "starting assist fluids." They
may be potent ially explosive or cause a
"run-away" engine condition. This could
result in serious engine damage and per­
sonal injury.
- Never use fuel line anti-freeze offered for
gasoline engines .
0 Note
- Refueling with gasoline when your vehi­
cle has a diesel engine can cause very se­
rious and expens ive engine and fuel sys­
tem damage that is not covered by any
A udi Limited Warranty.
- If you put any amou nt of incorrect fuel in
the fuel tank, do not start the engine un-
-
Fuel supply and filling your fuel tank 251
der any circumstances. Immediately con­
tact the nearest authorized Audi dea ler
or authorized Audi Service Fac ility for as­
sistance. These fuels contain substances
that can severely damage the fuel sys­
tem and the engine if the engine is start ­
ed .
- Veh icles with diesel engines must never
be refueled or driven with gasoline, kero­
sene, heating oil, or other non-specified
fuels that have not been expressly ap­ proved for use with the diesel engine.
Other kinds of fuel can cause serious
damage to the fuel system and the en­
gine that is not covered by any Audi Lim­
ited Warranty.
- If Diesel fuel should get on any rubber
hose, it must be wiped off immediately.
Then wash the contaminated hose por­
tion with soap and warm water. Do not
allow D iesel fuel to remain on connect­
ing hoses . They may develop leaks and
cause serious damage.
Fuel tank
Fuel filler neck
The fuel filler neck is located on the right rear
side panel behind the fuel filler flap.
If the power locking system shou ld fai l, you
can still open the flap manually -for detailed
instructions see¢
page 254.
You can find the fuel tank capacity of your ve­
hicle inc::>
page 315.
The label on the inside of the fuel filler flap
tells you the correct fuel for your veh icle. For
more information abo ut fuel specifications,
see c::>
page 249.
Your vehicle fuel tank has an on-board refuel­
ling vapor recovery system. This feature helps
to prevent fue l vapors from escaping from the
tank and pollut ing the environment while you
refuel yo ur vehicle. In order to fill the tank
properly while protecting the environment,
please follow this refueling procedure careful-
~-~
•
•

252 Fuel supply and filling your fuel tank
_&. WARNING
Under normal operating conditions, never
carry additional fuel containers in your car .
Gas canisters and other containers used to
transport fuel can be dangerous. Such con­
tainers, full or empty, may leak and could
cause afire in a collision. If you must
transport fuel to use for your lawn mower,
snow blower, etc., be very careful and al­
ways observe local and state laws regard­
ing the use, transportat ion and storage of
such fuel containers. Make certain the con­
tainer meets industry standards (ANSI/
ASTM F8S2 -86).
(D Note
Never drive your vehicle until the fuel tank
is completely empty. The irregular supp ly
of fuel can cause misfiring . Gasoline could
enter the exhaust system and damage the
catalyt ic converter.
Refuelling
Fig . 232 Right rear vehicle side : Open ing t he fue l filler
fl ap
Fig. 233 Fu el cap hooked on the opened fue l filler fl ap
When adding fuel, the ignition and any cellu­
lar phones in the vehicle must be switched
off . When activating the central locking, the fuel
filler flap is automatically unlocked or
locked. Refuel the vehicle with the ignition
turned
off.
Taking the fuel cap off
.,. To open the fue l filler f lap, press on the left
side of the flap¢
fig. 232 -arrow-.
.,. Unscrew fue l filler cap counter-clockwise
and hang it on the fuel filler flap ¢
fig. 233.
.,. Check the label on the inside of the fuel fill­
er flap to determine if the vehicle must be
fueled with gasoline or diesel fuel.
Refuelling procedure
.,. Insert the fuel nozzle from the gasoline
pump into the fuel filler neck as far as it wi ll
go .
.,. Select a medium refuelling rate so that the
nozzle switches off automatically when the
tank is fu ll.
Putting the fuel cap back on
.,. After filling your tank, twist the fuel filler
cap clockwise as far as it wi ll go.
.,. Close the fuel filler flap.
T o avoid fuel spilling or evaporating from the
fuel tank always close fuel filler cap proper ly
and completely. An improperly closed fuel fill­
er cap may also cause the MIL lamp¢
page 27
to come on (only vehicles with gasoline en ­
gine) .
_&. WARNING
Improper refueling or handling of fuel can
cause fire, explosion and severe burns.
- Fuel is highly flammable and can cause
severe bu rns and other injuries.
- Failure to shut the engine off while refu­
eling and/or to insert the pump nozzle
fu lly into the fuel filler neck could cause
fuel to spray out of filler neck or to over­
f low . Fu el spray and overflowing fue l can
cause a fire.
- Never use a cellular telephone while re­
fue ling. The electromagnetic radiat ion
can cause sparks that can ignite fuel va­
pors and cause a fire .

-Never get back into your vehicle while re­
fueling. If in exceptional circumstances
you must get back in your vehicle while refueling, make certain that you close
the door and touch metal to discharge
static electricity before touching the fill­
er nozzle again. Stat ic electricity can
cause sparks that can ignite fuel vapors
released during refueling .
- Never smoke or have an open flame any­
where in or near your vehicle when refu­
eling or filling a portable fuel container.
- For your safety, we strongly recommend
that you do not trave l w ith a portab le
fuel container in your vehicle. The con­
tainer, full or empty may leak and cou ld
cause a fire, especia lly in a crash .
-If, under exceptional circumstances, you
must transport a portable fuel container,
please observe the following:
- Never fill a portable fuel container
while it is anywhere in or on the vehicle
(for examp le, in the luggage compart­
ment, or on the trunk). Static electr ici­
ty can bui ld up while fi lling and can ig­
nite fuel vapors causing a fire.
- Always p lace a portable fuel container
on the ground before filling.
-Always keep the filler nozzle complete­
ly inside the portable container before
and during filling .
- If filling a portable container made of
metal, the filler nozz le must always be
in contact with the container. This will
he lp prevent static electricity from dis­
charging and cause a fire.
- Never spill fuel inside the vehicle or
luggage compartment. Fue l vapors are
h ighly flammable.
- Always observe local and state/provin­
cial laws regarding the use, storage
and transportation of fuel containers.
- Make certain the fuel container meets
industry standards (ANSI/ ASTM
F852 -86).
Fuel supply and filling your fuel tank 253
@ Note
If any fuel has spilled onto the car, it
shou ld be removed immediately to prevent
damage to the paint.
@ For the sake of the environment
As soon as the correct ly operated nozzle
switches off automat ically for the first
time, the tank is full. Do not try to add
more fuel because fuel may spill out. In
addition, the expansion space in the fuel
tank w ill be filled -causing the fuel to
overflow when it becomes warm and pol­
lute the environment.
0) Tips
-Running your eng ine while refuelling
may cause vapors to escape or even
cause fuel to sp ill out of the tank . Th is
would then shut off the fuel nozzle be­
fore the tank is ful l.
- Do not refuel your vehicle with the igni­
tion turned on. The fuel gauge may oth­
erwise not indicate the correct f uel level
after refuelling.
- Diesel vehicles* are equipped with a d ie­
sel misfueling protector . It allows the
vehicle to be fueled only with a diese l
fuel pump nozzle. A worn or damaged
nozzle or a nozzle that is too small may
not be able to open the diesel misfueling
protector. If this is the case, try turning
the nozzle before inserting it in the fuel
filler neck, use a different fuel pump or
see your authorized Aud i dea ler or au­
thorized repair facility for assistance. •
•

254 Fuel supply and filling your fuel tank
Unlocking the fuel filler flap by hand
You can open the fuel filler flap by hand if the
power locking system should fail .
•
Fig. 234 Luggag e compart men t: Pry ing cover open
Fig. 235 Luggage compartmen t: Eme rgency open ing
of fuel filler flap
.. Remove the right-side trim panel with the
aid of a screwdriver
c:> fig. 234.
.. Pull the loop down in the direction of the ar­
row to unlock the fuel f iller flap
c:> fig. 235.
Selective catalytic
reduction
General information
Applies to vehicles: with diesel engine
On vehicles with selective catalytic reduction,
an urea solution (Ad Blue) is injected into the
exhaust system before a nitrogen oxide cata­ lytic converter to reduce nitrogen emiss ions.
The AdBlue is stored in a separate tank in the
vehicle. The AdBlue usage accounts for ap­
proximately 0.5% to 1.2% of the diesel fuel
that is used.
You must refill the Ad Blue or have it refilled
by your author ized Audi dealer or qualified
workshop as soon as the AdBlue refill mes- sage appears
in the instrum ent cluster
r=>page 255.
.&_ WARNING
-
Failure to heed AdBlue refill information in
the instrument cluster can prevent the ve­ hicle from being started and driven. If the
vehicle cannot be driven and an emergency
arises, personal injury can occur.
- Always have the AdBlue tank refilled well
before the tank runs dry.
(D Tips
- The instrument cluster disp lay ind icates
the distance remaining that can be driv­
en
r=> page 254. If the AdBlue tank is
completely empty, the engine will not
start again after the ignit ion is switched
off.
- AdBlue is required by law to operate this
vehicle.
Indicator in the instrument cluster
display
Appl ies to vehicles: with diesel engine
The display indicates if the Ad Blue level is low
or if it was filled incorrectly .
Fig. 236 Instrument cluster: indicator in the display
AdBlue level low
You will be informed if the Ad Blue in the tank
drops below a certain level.
AdBlue l;) 1500 mi (2400 km) Refill
AdBlue. See owner's manual