notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantia ldefect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or differen tsubstantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your writte nnotice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA 36
Service and vehicle operationIntroduction
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Ben
zCanada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
Wor kimproperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine whil edriving. G
WARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of yourv ehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R
turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspec tthe vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Ben zCenter or other
qualified maintenance or repair facility for
further inspection or repairs. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions :1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,
including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subjec tto the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
G
WARNING
If you connect equipment to the on-board
diagnostics connection, it can affect the Operating safety
37Introduction
Z
operation of the vehicle systems. This can
impair the operating safety of your vehicle
while driving. There is a risk of an accident.
Do not connect any equipment to the on-
board diagnostics connection. G
WARNING
Loose equipment or equipment cables which
are connected to the on-board diagnostics
connection can obstruct the area around the
pedals. The equipment or the cables could
come between the pedals in the event of
sudden braking or acceleration. This may
affect the function of the pedals. There is a
risk of an accident.
Do not attach any equipment or cables in the
driver's footwell.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can, for example, lead to
emissions monitoring information being
reset. This may lead to the vehicle failing to
meet the requirements of the next emissions
test during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work R
repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
G
WARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
When driving your vehicle observe the
following information:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
agai nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-BenzC anada, Inc.38
Operating safetyIntroduction
Parking the vehicle for
along period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
X Connecting a trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist
workshop.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as
a result of lack of use.
X Visit a qualified specialist workshop and
seek advice. Driving tips
General notes
Important safety notes G
WARNING
If you switch off the ignitio nwhile driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect.Y ou will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If you operate mobile communication
equipment while driving, you will be
distracted from traffic conditions. You could
also lose control of the vehicle. There is a risk
of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the
country in which you are driving. Some
jurisdictions prohibit the driver from using a
mobile phone while driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m)
per second.
Drive sensibly
–save fuel Observe the following tips to save fuel:
R
The tires should always be inflated to the
recommended tire pressure.
R Remove unnecessary loads.
R War mup the engine at low engine speeds.
R Avoid frequen tacceleration or braking.
R Observe the service intervals in the
Maintenance Booklet or in the service
interval display .Have all the maintenance
work carried in accordance with Daimler
AG regulations.
Fuel consumption also increases when
driving in cold weather, in stop-start traffic
and in hilly terrain.
Drinking and driving G
WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amoun tofalcohol or drugs can
affec tyour reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Emission control G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There 178
Driving tipsDriving and parking
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications .All work
on the engine must be carried out only by
qualified and authorized Mercedes-Benz
technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Ben zservice requirements. Details
can be found in the Maintenance Booklet. Braking
Important safety notes G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine
braking on a slippery road surface.
Downhill gradients !
On long, steep gradients, you must
reduce the load on the brakes. In order to
use engine braking effect, restrict the shift
range in good time. This helps you to avoid
overheating the brakes and wearing them
out excessively.
When making use of the engine braking
effect, it is possible that a drive wheel may
not turn for some time, e.g. in the case of
suddenly changing or slippery road surface
conditions .This could cause damage to the drive train. This type of damage is not
covered by the Mercedes-Ben zwarranty.
Heavy and light loads G
WARNING
If you res tyour foot on the brake pedal while
driving, the braking system can overheat. This
increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest .Never
depress the brake pedal and the accelerator
pedal at the same time.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a short while. This allows the
airflow to cool the brakes more quickly.
Wet roads If you have driven for a long time in heavy rain
without braking, there may be a delayed
reaction from the brakes when braking for the
first time.
This may also occur after driving through
water deep enough to wet brake
components.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the
vehicle washed, brake firmly while paying
attention to the traffic conditions. This will
warm up the brake discs, thereby drying them
more quickly and protecting them against
corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt
residue may form on the brake discs and Driving tips
179Driving and parking Z
brake pads. This can result in a significantly
longer braking distance.
R Brake occasionally to remove any possible
salt residue. Make sure that you do not
endanger other road users when doing so.
R Carefully depress the brake pedal and the
beginning and end of a journey.
R Maintain a greater distance to the vehicle
ahead.
High performance and ceramic brake
system for AMG vehicles The AMG brake systems are designed for
heavy loads. This may lead to noise when
braking. This will depend on:
R
speed
R braking force
R ambient conditions, e.g. temperature and
humidity
The wear of individual components of the
brake system, such as the brake pads/linings
or brake discs, depends on the individual
driving style and operatin gconditions.
For this reason, it is impossible to state a
mileage that will be valid under all
circumstances. An aggressive driving style
will lead to high wear. You can obtain more
information on this from a qualified specialist
workshop.
New and replaced brake pads and discs only
reach their optimum braking effect after
several hundred kilometers of driving.
Compensate for this by applying greater force
to the brake pedal. Keep this in mind, and
adapt your driving and braking accordingly
during this break-in period.
Excessive heavy braking results in
correspondingly high brake wear. Observe
the brake system warning lamp in the
instrument cluster and note any brake status
messages in the multifunction display .For
high-performance driving in particular, it is
important to maintain and have the brake
system checked regularly. Servicing the brakes !
If the brake warning lamp lights up in the
instrument cluster and you hear a warning
tone even though the parking brake has
been released, the brake fluid level may be
too low. Observe additional warning
messages in the multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked
immediately. This work should be carried
out at a qualified specialist workshop.
! As the ESP ®
system operates
automatically, the engine and the ignition
system must be switched off (SmartKey in
position 0or 1in the ignition lock or Start/
Stop button in position 0or 1) when:
R testing the parking brake on a brake
dynamometer.
R you intend to have the vehicle towed with
the front axle raised.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system.
All checks and maintenance work on the
brake system must be carried out at a
qualified specialist workshop. Have this work
carried out at an authorized Mercedes-Benz
Center.
Have the brake pads replaced and the brake
fluid renewed at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.
If the brake system has only been subject to
moderate loads, you should test the
functionality of your brakes at regular
intervals. To do so, press firmly on the brake
pedal when driving at a high speed. This
improves the grip of the brake pads.
A description of Brake Assist (BAS):
(Y page 74)
Mercedes-Benz recommends that you only
have brake pads/linings installed on your
vehicle which have been approved for 180
Driving tipsDriving and parking
Activating/deactivating PRE-SAFE
®
Brake PRE-SAFE
®
Brake is only available in vehicles
with DISTRONIC PLUS.
X Press the 0004or0008 button on the
steering wheel to select the DriveAssistmenu.
X Press the 0006or0007 buttonto select
PRE-SAFE Brake .
X Press 000F.
The current selection is displayed.
X To activate/deactivate: press000F
again.
When PRE-SAFE ®
Brake is activated, the
multifunction display shows the 0001symbol
as long as the HOLD function is not activated
(Y page 195).
Vehicles with Active Parking Assist: if
PARKTRONIC is activated and you are driving
at a speed under 22 mph (35 km/h), the 0014
Active Parking Assist symbol is shown instead
of the 0001symbol (Y page 206).
For more information on PRE-SAFE ®
Brake,
see (Y page 79).
Activating/deactivating ATTENTION
ASSIST X
Press the 0004or0008 button on the
steering wheel to select the DriveAssistmenu.
X Press the 0006or0007 button to select
Attention Asst. X
Press 000F.
The current selection is displayed.
X To activate/deactivate: press000F
again.
When ATTENTION ASSIST is activated, the
0003 symbol appears in the multifunction
display when the ignition is on.
For further information about ATTENTION
ASSIST, see (Y page 213). Activating/deactivating Active Blind
Spot Assist X
Press the 0004or0008 button on the
steering wheel to select the DriveAssist menu.
X Press the 0006or0007 button to select
Blind Spot Asst. .
X Press 000F.
The current selection is displayed.
X To activate/deactivate: press000F
again.
For further information about Active Blind
Spot Assist, see (Y page 214).
Activating/deactivating Active Lane
Keeping Assist X
Press the 0004or0008 button on the
steering wheel to select the DriveAssist menu.
X Press the 0006or0007 button to select
Lane Keep. Asst. X
Press 000F.
The current selection is displayed.
X Press the 000Fbutton to confirm.
X Press 0007or0006 to set Off ,
Standard or
Adaptive .
X Press the 000Fbutton to save the setting.
When Active Lane Keeping Assist is activated,
the 0001 symbol appears in the multifunction
display when the ignition is on.
For further information about Active Lane
Keeping Assist, see (Y page 218). Maintenance menu Menus and submenus
231On-board computer and displays Z
Useful information
i These operating instructions describe all
the standard and optional equipment of
your COMAND system, as available at the
time of going to print. Country-specific
differences are possible. Please note that
your COMAND system may not be
equipped with all the features described.
This also applies to safety-related systems
and functions.
i Read the information on qualified
specialist workshops: (Y page 38).Operating safety
Important safety notes
G
WARNING
Making alterations to electronic components
can cause malfunctions.
Radio, satellite radio, amplifier, DVD changer,
navigation module, phone and voice control
are networked. If one component is not
functional or if it has been incorrectly
removed/replaced, this could impair the
operatio nofothercomponents.
This could seriously jeopardize the
operational safety of your vehicle.
We recommend that you always have
maintenance work on electronic components
carried out at an authorized Mercedes-Benz
Center. G
WARNING
In order to avoid distraction which could lead
to an accident, the driver should only enter
system settings with the vehicle at a standstill
and operate the system only when road,
weather and traffic conditions permit.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m) per
second. COMAND delivers information to simplify
your choice of route and guide you
comfortably and safely to your destination.
For safety reasons, we recommend that you
bring your vehicle to a standstill, paying
attention to road and traffic conditions,
before making or acceptin
gatelephone call
or viewing navigation maps ,instructions or
downloaded informatio nonthe COMAND
screen. G
WARNING
While the navigation system provides
directional assistance, the driver must remain
focused on safe driving behavior, especially
attention to traffic and street signs, and
should utilize the system's audio cues while
driving.
The navigation system does not supply any
information on stop signs, yield signs, traffic
regulations or traffic safety rules. Their
observance always remains in the driver's
personal responsibility. DVD maps do not
cover all areas nor all routes within an area. G
WARNING
This equipment complies with FCC radiation
exposure limits set forth for uncontrolled
equipment and meets the FCC radio
frequency (RF) Exposure Guidelines in
Supplement C to OET65.
This equipment has very low levels of RF
energy that is deemed to comply without
maximum permissive exposure evaluation
(MPE). But it is desirable that it should be
installed and operated with at least 8inches
(20 cm) and more between the radiator and a
person's body (excluding extremities: hands,
wrists, fee tand legs.) 282
Operating safetyCOMAND