2013 MERCEDES-BENZ S-Class Owner's Manual

Problems with the SmartKey
Problem Possible causes/consequences and
0004 Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the 000B/
0009 button.
If this does not work:
X Check the SmartKey battery (Y page 85) and replace it if
necessary (Y page 85).
X Lock (Y page 90) or unlock (Y page 91) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Lock (Y page 90) or unlock (Y page 91) the vehicle using
the mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.
X
Pull the door handle twice and then insert the SmartKey into the
ignition lock. There is interference from a powerful source of radio waves.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 000B/0009button. There is a malfunction with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 000B/0009button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery (Y page 85) and replace it if
necessary (Y page 85).
X Lock (Y page 90) or unlock (Y page 91) the vehicle using
the mechanical key. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
87Opening/closing Z

Problem Possible causes/consequences and
0004 Solutions
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Remove the SmartKey and reinsert it into the ignition lock.
X Start the engine within 30 seconds of inserting the SmartKey
into the ignition lock.
X Repeatifn ecessary.
If the engine does not start after several attempts:
X Check the starter battery and charge it if necessary
(Y page 484).
or
X Jump-start the vehicle (Y page 488).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. 88
DoorsOpening/closing

G
WARNING
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from insid ethe vehicle if they
are not secured by the child-proof locks
(Y page 71).
Only open the door when the traffic situation
permits.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(Y page 79). X
Pull door handle 0003.
If the door is locked, locking knob 0002pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the SmartKey or KEYLESS-GO. X
To unlock: press button 0002.
X To lock: press button 0003.
If the front-passenger door is closed, the
vehicle locks.
You can open a front door from inside the
vehicle even if it has been locked. Only open
the door when the traffic situation permits.
If the vehicle has been locked with the central
locking button:
R and the SmartKey is set to its factory
setting, the entire vehicle is unlocked if a
front door is opened from the inside
R and the SmartKey is set to an individual
setting, only the front door that is opened
from inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it is not
unlocked when the release button for the
central locking is used. Automatic locking feature
When the ignition is switched on and the
wheels of the vehicle are turning at a speed Doors
89Opening/closing Z

of more than 9 mph (15 km/h), the vehicle
locks automatically.
You could therefore be locked out when:
R
the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer.
You can switch off the automatic locking
function via COMAND (Y page 269).Power closing feature
The power closing feature pulls the doors and
trunk lid into their locks automatically even if
they are only partly closed. G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the door or
trunk opening when closing a door or the
trunk lid. Be especially careful when small
children are around.
If danger threatens, pull the inside or outside
door handle, or pull the trunk lid handle.
To prevent personal injury, never activate the
closing assist mechanism by tampering with
the door or trunk lid latch. G
WARNING
Only drive with the doors closed. Otherwise,
one or more of the doors could open while the
vehicle is in motion, putting you and/or
others at risk. G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death. X
Power closing feature (doors): push the
door past the first detent position of the
lock.
The power closing feature will pull the door
fully closed.
X Power closing feature (trunk lid): lightly
push the trunk lid closed.
The power closing feature will pull the trunk
lid fully closed. Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (Y page 79).
X Take the mechanical key out of the
SmartKey (Y page 84).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Firmly turn the mechanical key
counterclockwise as far as it will go to
position 0005and hold it in this position.
X Pull the door handle quickly.
The locking knob pops up.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Pull the door handle again.
X Insert the mechanical key into the
SmartKey. 90
DoorsOpening/closing

Locking the vehicle
If the vehicle can no longer be locked with the
SmartKey, you can lock it by taking the
following steps. If the central locking in the
vehicle is malfunctioning, you canno tlock the
trunk.
X Press down the locking knobs on the open
rear doors.
X Close the rear doors.
X Open the front-passenger door.
X Close the driver's door and the trunk lid.
X Press down the locking knob of the driver's
door inside the vehicle.
X Press down the locking knob of the open
front-passenger door.
i Make sure that you have the SmartKey on
your person and that it has not been left in
the vehicle.
X Close the front-passenger door.
X Make sure that the doors and the trunk are
locked.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed. Trunk
Important safety notes
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out. G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentort runk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO) Trunk
91Opening/closing
Z

gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
You can limit the opening angle of the trunk
lid. This could be useful, for example, if there
is insufficient space above the trunk lid. You
can switch the Trunk Opening-height Restriction function on or off via COMAND
(Y page 269).
To open the trunk lid completely, a minimum
clearance of 5.90 ft (1.80 m) above the
ground is necessary.
Vehicles without trunk lid remote closing
feature: the trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button
Vehicles with trunk lid remote closing
feature: the trunk lid can be:
R opened and closed manually from outside
R opened and closed automatically from
outside
R opened and closed automatically from
inside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button Opening and closing manually
Opening X
Press the 000Bbutton on the SmartKey. X
Pull handle 0002.
X Raise the trunk lid.
Closing G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the trunk
opening when closing the trunk lid. Be
especially careful when small children are
around. X
Pull the trunk lid down using recess 0002.
X If necessary, lock the vehicle with
the 0009 button on the SmartKey
(Y page 82) or with KEYLESS-GO
(Y page 83).
i If a KEYLESS-GO key is detected in the
trunk, the trunk lid cannot be locked and
then opens again. 92
TrunkOpening/closing

Opening/closing automatically from
outside
Important safety notes G
WARNING
Make sure the trun klid is closed when the
engine is running and while driving. Among
other dangers, deadly carbo nmonoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
To open the trunk lid completely, a minimum
clearance of 5.90 ft (1.80 m) above the
ground is necessary.
Opening You can open the trunk lid using the
SmartKey.
X
Press and hold the 0004button on the
SmartKey until the trunk lid opens.
Closing G
WARNING
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
trunk opening when closing the trunk lid. Be
especially careful when small children are
around. To stop the closing procedure, do one
of the following:
R Press button 0004on the SmartKey.
R Press the remote trunk opening/closing
switch (on the driver's door).
R Press the trunk closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull the trunk lid handle. Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote
trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle.
Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury.
You can close the trunk lid automatically by
using the closing button 3
or locking button 4
. X
To close: press closing button 0002in the
trunk lid.
X To close and lock simultaneously:
Press locking button 0003in the trunk lid.
i If you leave a KEYLESS-GO key in the
trunk, the trunk lid will not lock. Opening/closing automatically from
inside
G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the trunk lid with
the door mounted switch. Monitor the closing
procedure carefully to make sure no one is in
danger of being injured.
To interrupt the closing procedure, release
the door mounted remote trunk opening/
closing switch again.
3 For vehicles with the trunk lid remote closing feature only.
4 For vehicles with the trunk lid remote closing feature and KEYLESS-GO only. Trunk
93Opening/closing
Z

Even with the SmartKey removed from the
starter switch or the SmartKe
ywith KEYLESS-
GO removed from the vehicle, the remote
trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
You can open and close the trunk lid from the
driver's seat when the vehicle is stationary
and unlocked. X
To open: press remote operating switch for
trunk lid 0002until the trunk lid opens.
X To close: press remote operating switch
for trunk lid 0002until the trunk lid is closed. Locking the trunk separately
You can lock the trunk separately.Ify ou then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened.
X Close the trunk lid.
X Take the mechanical key out of the
SmartKey (Y page 84). X
Insert the mechanical key into the trunk lid
lock as far as the stop.
X Turn the mechanical key clockwise from
position 0005to position 0006.
X Remove the mechanical key.
X Insert the mechanical key into the
SmartKey. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered (Y page 79).
X Take the mechanical key out of the
SmartKey (Y page 84).
X Insert the mechanical key into the trunk lid
lock as far as the stop. 94
TrunkOpening/closing