2013 MERCEDES-BENZ R-CLASS FAMILY TOURER Owners Manual

X
To open: open cover :(Ypage 252).
X Remove protective cap ;from the socket.
i On vehicles with an ashtra yand a
cigarette lighter, a cigarette lighter
(Y page 268) is installe dinstead of the
socket.
Socket in the second row of seats !
If accessories are connected, make sure
that amaximum curren tdraw of 20 A is not
exceeded. Otherwise, you willo verload the
fuse. X
Fold up the cover on socket :.
Socket in the cargo compartment !
The socket is not suitable for operating
the tire inflation compressor. X
Lift up the cover of socket :. 115
Vsocket G
WARNING
The 11 5VAC powe rsocket operates on high
voltage. Use the 115 V AC power socket in
the vehicle with the same caution and care
that you would take with power sockets at
home. Keep fluids away from the 115 V AC
power socket .Do not use liquids or sharp
tools to clean the power socket .Keep the
cover of the 115 V AC power socket closed
when not in use. Otherwise, you could suffer
an electric shock and be seriously or even
fatally injured. G
WARNING
Any device that you connect must have a
suitable plug and meet U.S.s tandards.Never
pull at a cable to disconnect a plug from a
115 VAC power socket. Never use a damaged
connection cable. The 11 5VAC power socket
must never be connected to another 115 V
AC power source. Do no tuse a converter with
an earthed plug for the 115 V AC power
socket. This could cause serious injury to you
and/or other people. G
WARNING
If the 115 V AC power socket is damaged or
pulled out of the trim, do not use or touch the
115 V AC power socket. The use of a 115 V
AC power socket that has been damaged or 270
FeaturesStowage and features

pulled out of the trim could cause serious
injury to you or others.
X
Open flap =.
X Inser tthe plug of the electronic device into
115 V power socket :.
Indicator lamp ;lights up.
If indicator lamp ;does not light up, read
more in the section on malfunctions.
X To turn off: disconnectthe plug from
115 V power socket :.
Ensure that you do not pull on the cord.
X Close flap =.
115 V power socket :provides an
alternating voltage of 115 V so that small
electronic devices can be connected. These
devices, such as games consoles, chargers
and laptops, should not consume more than
a maximum of 150 W altogether.
If indicator lamp ;still does not light up after
the following checks have been carried out,
contact a qualified specialist workshop.
Requirements for operation of these devices:
R the plug of the electronic device is plugged
into 115 V power socket :.
R the maximum wattage of the device to be
connected must not exceed 150 W.
R the on-board power supply is within a
permissible voltage range.
R the 12 V sockets in the rear compartment
and the cargo compartment are
operational. Possible causes of malfunctions:
R
the on-board power supply is not within a
permissible voltage range.
R the temperature of the DC/AC converter is
temporarily too high.
R some small electronic devices have a
constant nominal power of less than
150 W, but a very high switch-on current.
These devices will not work. If you connect
such a device, the 115 Vpower socket will
not supply it with power. mbrace
Important safety notes !
Alicense agreement must exis tinorder
to activate the mbrace service. Ensure that
yours ystem is activated and ready fo ruse,
and press the EMB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions aboutt he activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-BenzC ustomer
Assistance Cente runder
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after successfull yregistering with the
mbrace service (Canada: TELEAID), a user ID
and password will be sent to you by post. USA
only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com.
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged Features
271Stowage and features Z

i
Determining the location of the vehicle on
a map is only possible if:
R GP Sreception is available
R the vehicle position can be forwarded to
the Customer Assistance Center
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X
Press the WorX button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
Am
alfunction in the system has been
detected if one of the following conditions
occurs:
R the indicator lamp in theS OS button does
not come on during the system self-test.
R the indicator lamp in the ºRoadside
Assistance button does not light up during
self-diagnosis of the system.
R the indicator lamp in the EMB-Info call
button does not light up during self-
diagnosis of the system. R
the indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- Roadside Assistance call button º
- MB Info call button E
R the Tele Aid Inoperative or
Tele Aid
Not Activated message appears in the
multifunction display after the system self-
diagnosis.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency,
assistance must be summoned by other
means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
! Alicense agreement must exis tinorder
to activate the mbrace service .Ensure that
your system is activated and ready for use, 272
FeaturesSto
wage an d features

and press the
EMB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Ben zCustomer
Assistance Cente runder
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an ai rbag or Emergency Tensioning Device is
triggered.
i You canno tend an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soo nas the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on serious accidents
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency. i
If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants. X
To initiate an emergency call
manually: press cover :briefly to open.
X Press SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover :. Features
273Stowage and features Z

Roadside Assistance button
X
Ope nthe stowage space under the armrest
(Y page 251).
X Press Roadside Assistance button :for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the CallConnected message appears in the
multifunction display.
If a cellularp hone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i
The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button :is flashing
continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end acall: press the ~button on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
MB Info call button X
Open the stowage space under the armrest
(Y page 251).
X Press MB Info call button :for more than
two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button :flashes while
the connectio nis being made. The
Connecting Call message appears on274
FeaturesStowage and features

the multifunctio
ndisplay. The audio system
is muted.
If a connection can be made, the CallConnected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficien tGPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button :is flashing continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display. X
To end acall: press the ~button on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g
.Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access
to a data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
You are prompted to confirm route guidance
to the address entered.
X
Select Yes with the
=or; buttons
on the COMAND system.
X Confirm with the 9button on the
COMAND system.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No , the address can be stored
in the address book. Features
275Stowage and features Z

i
The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
curren tposition and the desired destination.
You will then be guided live through the
current route section.
Search &Send "Search & Send" is a destination entry
service. You can find further information on
"Search
&Send" in the separate COMAND
operating instructions.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacemen
tSmartKey is not available.T he
vehicle can be opened by the Mercedes-Benz
Customer Assistance center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.
X Contact the following service hotlines:
R
USA: Mercedes-BenzC ustomer
Assistance center at
1-800-FOR-MERCedes (1-800-367-6372
)or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
X Pull on the tailgate handle for at least
20 seconds until the indicator lamp in the
SOS button (Y page 272) flashes.
The Connecting Call message appears
on the multifunction display.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
The SOS button flashes and the Call Connected message appears in the
multifunction display to confirm that the
command for vehicle remote opening has
been received.
If the tailgate handle is pulled for longer
than 20 seconds before authorization has
been received, you must wait for
15 minutes. Only then can you pull the
tailgate handle once again. 276
FeaturesStowage and features

Stolen vehicle recovery service
If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance center is
automatically informed. Garage door opener
Important safety notes G
WARNING
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage. Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
The HomeLink ®
garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center.
Alternatively, you can call the following
telephone assistance services:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515
(free of charge)
More information on HomeLink ®
and/or
compatible products is also available
online at http://www.homelink.com.
i USA only:
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
FCC ID: CB2HMIHL4 Features
277Stowage and features Z