Problem Possible causes/consequences and
M Solutions
The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 279).
or
X Jump-start the vehicle (Y page 283).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the
SmartKey. The steering lock is mechanically blocked.
X
Remove the SmartKey and reinsert it into the ignition lock. While
doing this, turn the steering wheel in both directions. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.
G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartmentu nless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident Doors
73Opening/closing Z
Unlocking and opening doors from
the inside
X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
You can open a door from inside the vehicle
even if it has been locked. You can open the
rear doors from inside the vehicle unless they
are secured by the child-proof lock
(Y page 58).
If the vehicle has previously been locked with
the SmartKey, opening adoor from the inside
will trigger the anti-theft alarm system.
Switch off the alarm (Y page 65).Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. This can be useful if you wish
to lock the vehicle before pulling away, for
example. X
To unlock: press button :.
X To lock: press button ;.
If all the doors and the tailgate are closed,
the vehicle locks.
Meanwhile, the fuel filler flap will not be
locked or unlocked.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey.
You can open a door from inside the vehicle
even if it has been locked. You can open the
rear doors from inside the vehicle unless they
are secured by the child-proof lock
(Y page 58).
If the vehicle has previously been locked with
the SmartKey, opening adoor from the inside
will trigger the anti-theft alarm system.
Switch off the alarm (Y page 65).
If the vehicle has been locked using the
locking button for the central locking, or has
been locked automatically, and a door is
opened from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Automatic locking feature
X
To deactivate: press and hold button :
for about five seconds until a tone sounds.
X To activate: press and hold button ;for
about five seconds until a tone sounds. 74
DoorsOpening/closing
i
If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore lock yourself out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is on a rollerd ynamometer.
You can also switch the automati clocking
function on and off using the on-board
computer (Y page 191). Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (Y page 65).
X Take the mechanical key out of the
SmartKey (Y page 69).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Turn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Insert the mechanical key into the
SmartKey. Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 74).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs manually, if necessary (Y page 74).
X Close the driver's door.
X Take the mechanical key out of the
SmartKey (Y page 69).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Turn the mechanical key clockwise as far
as it will go to position 1.
X Turn the mechanical key back and remove
it.
X Make sure that the doors and the tailgate
are locked.
X Insert the mechanical key into the
SmartKey.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed. Doors
75Opening/closing Z
Cargo compartment
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and loc kthe vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartmentu nless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
Make sure the tailgate is closed when the
engine is running and whiled riving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened.T herefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i The opening dimensions of the tailgate
can be found in the "Vehicle data" section
(Y page 329).
Do not leave the SmartKey in the cargo
compartment. You could otherwise lock
yourself out.
The tailgate can be:
R opened and closed manually from outside
R unlocked from inside with the mechanical
key Opening/closing from outside
Opening X
Press the %button on the SmartKey. X
Pull handle :.
X Raise the tailgate. 76
Cargo compartmentOpening/closing
Closing
G
WARNING
To preventp ossible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around. X
Pull the tailgate down using handle :.
X Allow the tailgate to drop into the lock.
X If necessary, lock the vehicle with the
& button on the SmartKey. Tailgate emergency release
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i The opening dimensions of the tailgate
can be found in the "Vehicle data" section
(Y page 329).
X Take the mechanical key out of the
SmartKey (Y page 69). X
Insert mechanical key ;into the opening
in paneling :.
X Turn mechanical key ;90° clockwise.
X Push mechanical key ;in the direction of
the arrow and open the tailgate. Side windows
Important safety notes
G
WARNING
When opening and closing the side windows,
make sure that nobody can be injured by the
opening or closing procedure.
The side windows are equipped with
automatic operation and the anti-entrapment
feature. If in automatic operation a side
window encounters an obstruction that
blocks its path, the anti-entrapment feature
will stop the side window and reopen it
slightly.
The side windows operate differently when
the switch is pulled. Details can be found
under "Problems with the side windows" in
this section.
The closing of the side windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
If a side window encounters an obstruction
that blocks its path when you are closing the
side windows by pressing and holding the Side windows
77Opening/closing
Z
&
button on the SmartKey, the anti-
entrapment feature will not operate. Opening and closing the side
windows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take
precedence. :
Front left
; Front right
= Rear right
? Rear left
i When the override feature for the side
windows is activated (Y page 58), the side
windows cannot be operated from the rear.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
i You can continue to operate the side
windows after you switch off the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened. Convenience opening
You can ventilate the vehicle before you start
driving .To do this, the SmartKey is used to
carry out the following functions
simultaneously:
R unlock the vehicle
R open the side windows
R open the panorama roof with power tilt/
sliding panel and the roller sunblinds
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle.
X Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the %button until the
side windows and the panorama roof with
power tilt/sliding panel are in the desired
position.
If the roller sunblinds of the panorama roof
with power tilt/sliding panel are closed, the
roller sunblinds are opened first.
X Press and hold the %button again until
the panorama roof with power tilt/sliding
panel is in the desired position.
X To interrupt convenience opening:
release the %button. Convenience closing
G
WARNING
When using the convenience closing feature,
make sure that nobody can become trapped.
R release the &button.
R press and hold the %button until the
side windows and the panorama sliding
sunroof open again.
When you lock the vehicle, you can
simultaneously:
R close the side windows
R close the panorama roof with power tilt/
sliding panel 78
Side windowsOpening/closing
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the
roller sunblinds.
i
The SmartKey must be close to the
driver's door handle.
X Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the &button until the
side windows and the panorama roof with
power tilt/sliding panel are fully closed.
X Make sure that all the side windows and the
panorama roof with power tilt/sliding
panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Press and hold the &button againu ntil
the rolle rsunblinds of th epanorama roof
with power tilt/sliding panel close.
X To interrup tconvenience closing:
release the &button. Resetting the side windows
You must rese teach side window if:
R the side window opens again slightly after
being closed fully.
R the side window can no longer be fully
opened or closed.
X Close all the doors.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Pull the corresponding switch on the door
control panel until the side window is
completely closed (Y page 78).
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the corresponding switch
on the door control panel until the side
window is completely closed (Y page 78).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the butto nhas been released, the side window has been reset correctly.
If this is nott
he case, repeat the steps
above again. Problems with the side windows
G
WARNING
Closing the side windows with increased force
or without the anti-entrapment feature could
lead to serious or even fatal injury. Make sure
that nobody can become trapped when
closing the side windows. G
WARNING
Pulling and holding the switch to close the
door window immediately after it had been
blocked two times will cause the door window
to close without the anti-entrapment feature
for as long as you hold the switch.
Problem: aside window cannot be closed
because it is blocked by objects, e.g.
leaves in the window guide.
X Remove the objects.
X Close the side window.
Problem :aside window cannot be closed
and you cannot see the cause. If a side
window is obstructed during closing and
reopens again slightly:
X Immediately afte rthe window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed without the anti-
entrapment feature. Side windows
79Opening/closing Z
Sliding sunroof
Important safety notes
In the following section, the term "sliding
sunroof" refers to the panorama roof with
power tilt/sliding panel. G
WARNING
When opening or closing the sliding sunroof,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The sliding sunroof is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the sliding sunroof
is blocked during the closing procedure, the
sliding sunroof will stop and open slightly.
The sliding sunroof operates differently when
the sliding sunroof switch is pressed and held.
See the "Problems with the sliding sunroof"
section for more details.
The opening/closing procedure of the sliding
sunroof can be immediately halted by
releasing the sliding sunroof switch or, if the
sliding sunroof switch was moved past the
resistance point and released, by moving the
sliding sunroof switch in any direction. G
WARNING
The sliding sunroof is made out of glass. In the
event of an accident, the glass may shatter.
This may result in an opening in the roof.
In a vehicle rollover, occupants not wearing
their seat belts or not wearing them properly
may be thrown out of the opening. Such an
opening also presents a potential for injury for
occupants wearing their seat belts properly,
as entire body parts or portions of them may
protrude from the passenger compartment.
! Only open the sliding sunroof if it is free
of snow and ice. Otherwise, malfunctions
may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged. !
The weather can change abruptly. It could
start to rain or snow. Make sure that the
sliding sunroof is closed when you leave the
vehicle. The vehicle electronics can be
damaged if water enters the vehicle
interior.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window slightly to reduce or
eliminate these noises. Operating the panorama roof with
power tilt/sliding panel
Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Make sure that the roller sunblinds are
open.
X Press or pull the 3switch in the
corresponding direction.
i If you press the 3switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again. 80
Sliding sunroofOpening/closing