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SymptomPossible cause Possible solution
The location of the vehicle icon is
misaligned from the actual position. When using tire chains or replacing the tires, speed calculations based on
the speed sensor may be incorrect. Drive the vehicle for a while (at approximately 19
MPH for about 30 minutes) to automatically correct
the vehicle icon position.
If this does not correct the vehicle icon position,
contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon position is
always misaligned in the same area) . Updated road information will be included in the next
version of the map data.
Troubleshooting guide11-5
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SymptomPossible cause Possible solution
Waypoints are not included in the auto
reroute calculation. Waypoints that you have already passed are not included in the auto
reroute calculation. If you want to go to that waypoint again, you need to edit
the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
You are not driving on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray) . This is not a malfunction.
The auto reroute calculation (or detour
calculation) suggests the same route as
the one previously suggested. Route calculations took priority conditions into consideration, but the
same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that you
have already passed. A maximum of 5 waypoints can be set on the route. If
you want to go to 6 or more waypoints, perform route
calculations multiple times as necessary.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road, and
recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide your trip by selecting one or two intermediate
destinations, and perform route calculations multiple
times.
There are time restricted roads (by the day of the week, by time) near
the current vehicle location or destination. Set [Use Time Restricted Roads] to off.
“SETTING CONDITIONS FOR THE ROUTE
CALCULATION” (page 5-13)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray) . This is not a malfunction.
The part of the route that you have
already passed is deleted. A route is managed by sections between waypoints. If you passed the
first waypoint, the section between the starting point and the waypoint
is deleted (it may not be deleted depending on the area) . This is not a malfunction.
ROUTE CALCULATION AND VISUAL
GUIDANCE
11-6Troubleshooting guide
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SymptomPossible cause Possible solution
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route. Adjust the location of the starting point or destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads) . Reset the destination to a main or ordinary road, and
recalculate the route.
The landmark information does not
correspond to the actual information. This may be caused by insufficient or incorrect map data.
Updated information will be included in the next version
of the map data.
The suggested route does not exactly
connect to the starting point, waypoints,
or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on a
main road, and perform route calculation.
Troubleshooting guide11-7
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SymptomPossible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections marked with
.
In some cases, voice guidance is not available even when the vehicle
should make a turn. This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request route
calculation again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not correspond
to the actual condition. The content of voice guidance may vary, depending on the types of
intersections at which turns are made. Follow all traffic rules and regulations.
VOICE GUIDANCE
11-8Troubleshooting guide
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SymptomPossible cause Possible solution
The system does not recognize
your command.
or
The system recognizes your
command incorrectly. The interior of the vehicle is too noisy.
Close the windows or have other occupants be quiet.
The volume of your voice is too low. Speak louder.
The volume of your voice is too loud. Speak softer.
Your pronunciation is unclear. Speak clearly.
You are speaking before the voice recognition mode is ready. Push
on the steering switch, and speak a command after the
tone sounds.
8 seconds or more have passed after you pushed
on the steering switch. Make sure to speak a command within 8 seconds after you hear the beep
tone.
Only a limited range of voice commands is usable for each
screen. Use a correct voice command appropriate for the current screen.
The sound of the fan of the air conditioner is too loud. If the air conditioner is set to “Auto”, the fan speed is automatically lowered and voice commands can be recognized more easily.
Lower the fan speed as necessary or set the air conditioner to “Auto”.
VOICE RECOGNITION
Troubleshooting guide11-9
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SymptomPossible cause Possible solution
The traffic information is not
displayed. The traffic information is not set to on.
Set the traffic information to on.
You are in an area where traffic information is not available. Scroll to an area where traffic information is available.
You have not subscribed to XM NavTraffic
®, or your
subscription to XM NavTraffic®has expired. Check your subscription status of XM NavTraffic
®.
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the display of icons is
possible.
“Traffic information can be displayed in the following scale levels”
(page 7-8)
With the automatic detour
route search ON, no detour
route is set to avoid congested
areas. There is no faster route compared to the current route, based
on the road network and traffic information.
The automatic detour search is not intended for avoiding traffic jams. It
searches for the fastest route taking into consideration such things as
traffic jams. Follow the current route. Also see “NOTES ON TRAFFIC
INFORMATION” for further information.
The route does not avoid a
road section with traffic infor-
mation stating that it is closed
due to road construction. The navigation system is designed not to avoid this event
because the actual period of closure may differ from the
declared roadwork period.
Observe the actual road conditions and follow the instructions on the road
for detour when necessary. If the road actually is closed, use the detour
function and set the detour distance to avoid the road section that is
closed.
TRAFFIC INFORMATION
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12 Index
CURRENT LOCATION MAP SCREEN
Store Locationpage 6-2
Nearby page 4-14
Map Settings Change View Plan View page 3-12
Birdview page 3-12
Split (Plan View) page 3-12
Split (Birdview) page 3-12
Settings North Up
page 3-14
Heading Up page 3-14
Long Range Map View page 3-14
Map Scale page 3-14
Birdview Angle page 3-14
Left Settings page 3-18
Right Settings page 3-18
Page 224 of 235
Landmark Iconspage 3-19
Store Tracking page 6-6
Guide Screen page 5-18