2012 LEXUS RX350 mileage

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perfor -
mance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electron -
ic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Pre-Delivery Service: Your dealer -
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows. Scheduled Maintenance: Your vehicle
requires main t enance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit -
ted to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran -
t ies in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis -
tance is provided for 48 months from
your vehicle’s in-service date, regard -
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
We LC o M e to the Lexu S F AM i L y
1

California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your r esponsibilitiesOperation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
mA i NT e NANC e iN f O rm AT i ON
i ntroduction The Importance of Scheduled Maintenance ................................. 39 .
M aintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use ...................................... 42
s cheduled m aintenance LogDetermining Your Maintenance Interval: Months vs. Mileage ................ 44
S pecial Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
i ND e X ............................................................... 74
tA b L e o F Content S
3

Co MPL i M ent AR y Se R vi C e S
r oadside AssistanceLexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is admin-
istered through the American
Automobile Association.
s ervices Provided
• R oadside services such as bat -
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• T owing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• A ssistance in locating alternate
transportation and lodging.
• Visit the Apple and Google app
stores to download the compli -
mentary Lexus Roadside
Assistance app.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 2 5-LEXUS
(800/255-3987). 2) H ave as much of the following
information as possible:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• O wner’s name and home address
• Vehicle license plate number
• L ocation of vehicle, including
the nearest major intersection
3) W ait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover -
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
Amenities

Quality Control You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes ex t ensive
inspections during and after production.
The final inspection takes place at the
selling dealership and includes a
road-test conducted by a trained
Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle s ervice HistoryWhen you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle s ervice Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover the cost of specific repairs beyond
the factory warranty period. They also
cover services such as towing, substi -
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body r epairsIf you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan -
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your vehicle
is repaired with Genuine Lexus Parts
is to take it to a Lexus dealership. Each
dealership works with selected collision
repair centers that meet Lexus’ strict
requirements for training, equipment,
Other Benefits and Assistanceo the R b ene F it S A n D A SS i S t A n C e
Amenities
7

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Le xus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• C urrent vehicle mileage
• N ame of your selling and
servicing Lexus dealerships
• Y our day and evening
telephone numbers
Introduction 9If You Need Ass I st AN ce
WARRANTY

What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli c able provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided
the concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period. How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbi -
tration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
• Y ou fail to provide certain
information required by NCDS.
• Y ou fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number (VIN),
the names of your selling and
servicing dealerships, and the
current mileage on your Lexus.
IntroductionIf You Need Ass I st AN ce
WARRANTY
11

In addition to completing the customer
claim form, please provide NCDS
with the following information:
• V ehicle year, make, model, VIN,
mileage and date of purchase.
• A b rief description of your com -
plaint and the actions you have
taken to resolve it.
• W hat action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute
Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program. How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent tech nic al expert with
a Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a Lexus repre -
sentative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you
will each be given an opportunity
for rebuttal. After considering all
testimony and documents, the
arbitrator(s) will review the applicable
legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction12 If You Need Ass I st AN ce
WARRANTY

Basic Warranty This warranty covers repairs and
adjustments needed to correct
defects in materials or workman -
ship of any part supplied by Lexus,
subject to the exceptions indicated
under “What Is Not Covered” on
pages 19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs
first, with the exception of wheel
alignment and wheel balancing,
which are covered for 12 months
or 12,000 miles, whichever
occurs first.
Powertrain Warranty This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets. Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings,
seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.
Restraint Systems Warranty This warranty covers repairs needed
to correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail18 Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY