2012 LEXUS RX350 Owners Manual

20 1 4
RX 350Warranty and Service S Guide
Owner a menities | Warranty i nformation | Maintenance r equirements13- t c S -07194
Printed 7/ 1 3 00505–14WSG– r X 350
13-TCS-07194_Lexus WSG_MY14RX350_Cover_b_2_1F_twf.indd 1 7/31/13 4:45 PM

Lexus recommends having mainte -
nance and repairs for your vehicle
performed by an authorized Lexus
dealership. To locate your nearest
authorized Lexus dealership, log
on to www.lexus.com or contact
Lexus Customer Satisfaction at
( 8 0 0 ) 2 5 5 - 3 9 8 7.Authorized
d e A lership
M A inten A nce A nd
r ep A irs
13-TCS-07194_Lexus WSG_MY14RX350_Cover_b_2_1F_twf.indd 2 7/31/13 4:45 PM

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perfor -
mance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electron -
ic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Pre-Delivery Service: Your dealer -
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows. Scheduled Maintenance: Your vehicle
requires main t enance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit -
ted to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran -
t ies in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis -
tance is provided for 48 months from
your vehicle’s in-service date, regard -
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
We LC o M e to the Lexu S F AM i L y
1

tA b L e o F Content S
Ow N er Ame N i T ies
Complimentary s ervicesFirst Scheduled Maintenance Service ......................................... 4
S econd Scheduled Maintenance Service ..................................... 4
L oaner Vehicle .............................................................. 5
Travel Protection ............................................................. 5
Roadside Assistance ......................................................... 6
Other Benefits and Assistance Quality Control .............................................................. 7
V ehicle Service History ...................................................... 7
Vehicle Service Agreements ................................................. 7
Body Repairs ................................................................ 7
The Smart Key ............................................................... 8
wA rr ANTY iN f O rm AT i ON
i ntroduction If You Need Assistance ...................................................... 9
T he Lexus Commitment ..................................................... 14
Warranty Coverages at a Glance ........................................... 15
Your w arranties in Detail
General Warranty Provisions ................................................ 16
New Vehicle Limited Warranty .............................................. 18
Federal Emission Control Warranty .......................................... 22
2

California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your r esponsibilitiesOperation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
mA i NT e NANC e iN f O rm AT i ON
i ntroduction The Importance of Scheduled Maintenance ................................. 39 .
M aintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use ...................................... 42
s cheduled m aintenance LogDetermining Your Maintenance Interval: Months vs. Mileage ................ 44
S pecial Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
i ND e X ............................................................... 74
tA b L e o F Content S
3

Co MPL i M ent AR y Se R vi C e S
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser -
v ices. These services are described
on the following pages. Other valu -
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
f irst s cheduled m aintenance
s ervice: s ix m onths or
5,000 m iles This complimentary service is per -
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service will
include these items:
• I nspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle w hat are Lexus Personalized
s ettings?
Your vehicle includes a variety of
electronic features that can be pro -
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual .) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal iz ed Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
s econd s cheduled
m aintenance s ervice:
12 m onths or 10,000 m iles This complimentary service is per -
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service
will include these items:
• R eplace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
Amenities

• R eset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
If you do the majority of your driving
under certain special operating con -
ditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days. Travel Protection Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Y our vehicle becomes inoperable
or unsafe to drive when you are
more than 100 miles from home.
• Y our vehicle’s malfunction
is caused by a warranty-
covered condition.
• R epairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary ServicesCo MPL i M ent AR y Se R vi C e S
Amenities
5

Co MPL i M ent AR y Se R vi C e S
r oadside AssistanceLexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is admin-
istered through the American
Automobile Association.
s ervices Provided
• R oadside services such as bat -
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• T owing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• A ssistance in locating alternate
transportation and lodging.
• Visit the Apple and Google app
stores to download the compli -
mentary Lexus Roadside
Assistance app.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 2 5-LEXUS
(800/255-3987). 2) H ave as much of the following
information as possible:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• O wner’s name and home address
• Vehicle license plate number
• L ocation of vehicle, including
the nearest major intersection
3) W ait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover -
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
Amenities