2012 LEXUS RX350 maintenance

20 1 4
RX 350Warranty and Service S Guide
Owner a menities | Warranty i nformation | Maintenance r equirements13- t c S -07194
Printed 7/ 1 3 00505–14WSG– r X 350
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From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perfor -
mance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electron -
ic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Pre-Delivery Service: Your dealer -
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows. Scheduled Maintenance: Your vehicle
requires main t enance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit -
ted to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran -
t ies in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis -
tance is provided for 48 months from
your vehicle’s in-service date, regard -
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
We LC o M e to the Lexu S F AM i L y
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tA b L e o F Content S
Ow N er Ame N i T ies
Complimentary s ervicesFirst Scheduled Maintenance Service ......................................... 4
S econd Scheduled Maintenance Service ..................................... 4
L oaner Vehicle .............................................................. 5
Travel Protection ............................................................. 5
Roadside Assistance ......................................................... 6
Other Benefits and Assistance Quality Control .............................................................. 7
V ehicle Service History ...................................................... 7
Vehicle Service Agreements ................................................. 7
Body Repairs ................................................................ 7
The Smart Key ............................................................... 8
wA rr ANTY iN f O rm AT i ON
i ntroduction If You Need Assistance ...................................................... 9
T he Lexus Commitment ..................................................... 14
Warranty Coverages at a Glance ........................................... 15
Your w arranties in Detail
General Warranty Provisions ................................................ 16
New Vehicle Limited Warranty .............................................. 18
Federal Emission Control Warranty .......................................... 22
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California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your r esponsibilitiesOperation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
mA i NT e NANC e iN f O rm AT i ON
i ntroduction The Importance of Scheduled Maintenance ................................. 39 .
M aintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use ...................................... 42
s cheduled m aintenance LogDetermining Your Maintenance Interval: Months vs. Mileage ................ 44
S pecial Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
i ND e X ............................................................... 74
tA b L e o F Content S
3

Co MPL i M ent AR y Se R vi C e S
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser -
v ices. These services are described
on the following pages. Other valu -
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
f irst s cheduled m aintenance
s ervice: s ix m onths or
5,000 m iles This complimentary service is per -
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service will
include these items:
• I nspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle w hat are Lexus Personalized
s ettings?
Your vehicle includes a variety of
electronic features that can be pro -
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual .) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal iz ed Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
s econd s cheduled
m aintenance s ervice:
12 m onths or 10,000 m iles This complimentary service is per -
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service
will include these items:
• R eplace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
Amenities

• R eset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
If you do the majority of your driving
under certain special operating con -
ditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days. Travel Protection Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Y our vehicle becomes inoperable
or unsafe to drive when you are
more than 100 miles from home.
• Y our vehicle’s malfunction
is caused by a warranty-
covered condition.
• R epairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary ServicesCo MPL i M ent AR y Se R vi C e S
Amenities
5

You have purchased one of the
finest vehicles built in the world today,
and it is backed by one of the finest
warranties in the industry. This excel -
lent warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment to
every Lexus customer. We’re dedicated
to ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit -
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment, we
mail details to all applicable owners
on record. That’s why it is important
to send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to pur -
chase a Lexus. Your vehicle delivers
world-class luxury and performance, along with an unparalleled commit -
ment from Lexus to ensuring your
satisfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis -
sion control warranties, is subject to
change without notice.
Introduction14 t he Lexus c o MMI t M e N t
WARRANTY This section of the Warranty and
Services Guide describes the
terms of Lexus warranty cover -
age as well as general owner
responsibilities. The section
be g inning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

This warranty also does not cover
the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac t urer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement
of worn wiper blades, brake pads/
linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined. Vehicles with Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in
lieu of repairs because the cost of
repairs exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail20 Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.