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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
information which makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check your Warranty Guideto
find out which parts and services are covered.
Use only recommended lubricants, fluids and service parts conforming to
specifications. Motorcraft parts are designed and built to provide the
best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
• Make sure that loose clothing, jewelry or long hair does not get caught
in moving parts.
• Keep all open flames and other burning (cigarettes) material away
from the battery and all related parts.
HIGH VOLTAGE INFORMATION
WARNING: Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
Your vehicle consists of various high voltage components and wiring. All
of the high voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange stripe tape. Do not come in contact with these components.
Working with the High Voltage system off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
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OPENING AND CLOSING THE HOOD1. Inside the vehicle, pull the hood release handle
located under the instrument panel.
2. Go to the front of the vehicle and
locate the auxiliary latch located
under the front of the hood (left of
center) and then release it by
pushing the auxiliary latch to the
right.
3. Lift the hood and locate the prop rod on the passenger side of the
vehicle. Support the hood with the prop rod.
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IDENTIFYING COMPONENTS UNDER THE HOOD
Note:The under hood compartment contains many high-voltage
components and wiring. Do not attempt to service any of these components.
The high-voltage components are color coated orange for easy
identification.
Note: The illustration shows the under hood compartment without the
cover in order to show the components.
1. Coolant reservoir
2. DC/DC Converter
3. High voltage traction motor
4. Traction motor inverter
5. Brake fluid reservoir
6. 12 Volt battery
7. Power distribution box
8. Windshield washer fluid
1
8
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WINDSHIELD WASHER FLUIDAdd fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specifications. Do not use any
special washer fluid such as
windshield water repellent type fluid
or bug wash. They may cause
squeaking, chatter noise, streaking and smearing. Refer to Maintenance
product specifications and capacities in this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING: If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure to
use washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
CHANGING THE WIPER BLADES
The wiper arms can be manually moved when the ignition is off. This
allows for ease of blade replacement and cleaning under the blades.
1. Turn the ignition off before
removing the wiper blade.
2. Pull the wiper blade and arm
away from the glass.
3. Squeeze the locking tabs to
release the blade from the arm and
pull the blade away from the arm to
remove it.
4. Attach the new blade to the arm and snap it into place. Lower the wiper
arm and blade back to the windshield. The wiper arms will automatically
return to their normal position when the ignition is turned on.
Replace wiper blades at least once per year for optimum performance.
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Poor wiper quality can be improved by cleaning the wiper blades and the
windshield. Refer to theVehicle Carechapter.
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
Changing the rear window wiper blade (if equipped)
To replace the rear wiper blade:
1. Press the wiper blade against the
glass with one hand and hold it.
2. Pull the wiper arm away from the
wiper blade to separate.
3. To attach the new wiper to the
wiper arm, align the slot (1) and
cross pin (2) and firmly press the
wiper arm into the wiper blade until
a click is heard.
If you find this procedure too difficult, please see your dealer.
LOW-VOLTAGE BATTERY
WARNING: Batteries normally produce explosive gases which
can cause personal injury. Therefore, do not allow flames, sparks
or lighted substances to come near the battery. When working near the
battery, always shield your face and protect your eyes. Always provide
proper ventilation.
WARNING: When lifting a plastic-cased battery, excessive pressure
on the end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery. Lift
the battery with a battery carrier or with your hands on opposite corners.
2
1
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WARNING:Keep batteries out of reach of children. Batteries
contain sulfuric acid. Avoid contact with skin, eyes or clothing.
Shield your eyes when working near the battery to protect against
possible splashing of acid solution. In case of acid contact with skin or
eyes, flush immediately with water for a minimum of 15 minutes and
get prompt medical attention. If acid is swallowed, call a physician
immediately.
WARNING: Battery posts, terminals and related accessories
contain lead and lead compounds. Wash hands after handling.
Your vehicle is equipped with a
Motorcraftmaintenance-free
battery which normally does not
require additional water during its
life of service.
Note: If your battery has a cover/shield, make sure it is reinstalled after
the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
To ensure proper operation of the battery management system (BMS), any
electrical devices that are added to the vehicle should not have their
ground connection made directly at the negative battery post. A connection
at the negative battery post can cause inaccurate measurements of the
battery condition and potential incorrect system operation.
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Note:Electrical or electronic accessories or components added to the
vehicle by the dealer or the owner may adversely affect battery
performance and durability and may also affect the performance of other
electrical systems in the vehicle.
When a battery replacement is required, the battery should only be
replaced with a Ford recommended replacement battery that matches
the electrical requirements of the vehicle.
Note: The clock and the preset radio stations must be reset once the
battery is reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
HIGH-VOLTAGE BATTERY
WARNING: This battery pack should only be serviced by an
authorized electric vehicle technician. Improper handling can
result in personal injury or death.
Your vehicle consists of various high-voltage components and wiring. All
of the high-voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange striped tape. Do not come in contact with these components.
No regular maintenance, other than regular charging is required.
The high-voltage battery system is a high-voltage, lightweight lithium-ion
battery system comprised of two individual packs. One pack is located in
the rear cargo area behind the second row seats, and the other is located
underneath the vehicle. The high-voltage battery system uses an advanced,
active liquid heating and cooling system to regulate high-voltage battery
temperature and help maximize high-voltage battery life.
LEAD
RETURN
RECYCLE
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