2012 FORD FOCUS ELECTRIC fuel

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as MotorcraftDetail Wash (ZC-3-A), which is
available from your authorized dealer.
• Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
• Always use a clean sponge or car wash mitt with plenty of water for
best results.
• Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
• It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
• Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paint and trim over time. Use Motorcraft Bug and Tar Remover
(ZC-42) which is available from your authorized dealer.
• Remove any exterior accessories, such as antennas, before entering a
car wash.
• Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
• Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
• Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
• Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
WAXING
• Wash the vehicle first.
• Use a quality wax that does not contain abrasives.
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•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
REPAIRING MINOR PAINT DAMAGE
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
• Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
• Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clear coat paint
finish. In order to maintain their shine:
• Clean weekly with Motorcraft Wheel and Tire Cleaner, which is
available from your authorized dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or
covers.
• Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clear coat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
• To remove tar and grease, use Motorcraft Bug and Tar Remover ,
available from your authorized dealer.
UNDER HOOD AND CHARGE PORT
WARNING: Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
• Never use a power washer to clean under the hood or in the charge
port. The high-pressure fluid could penetrate the sealed parts and
cause significant damage and risk of personal injury.
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•Never spray water on any of the components under the hood or in the
charge port. Water ingress can damage electrical components and
connections.
• Use a dry cloth to remove any excess dirt that collects under the hood
or in the charge port. Always power-down the vehicle and wait five
minutes before touching any electrical components.
PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your authorized dealer.
• For routine cleaning, use Motorcraft Detail Wash (ZC-3-A).
• If tar or grease spots are present, use Motorcraft Bug and Tar
Remover (ZC-42).
CLEANING THE WINDOWS AND WIPER BLADES
The windows and wiper blades should be cleaned regularly. If the wipers
do not wipe properly, substances on the vehicle’s glass or the wiper
blades may be the cause. These may include hot wax treatments used by
commercial car washes, water repellent coatings, tree sap, or other
organic contamination; these contaminants may cause squeaking or
chatter noise from the blades, and streaking and smearing of the
windshield. To clean these items, follow these tips:
• The windows may be cleaned with a non-abrasive cleaner such as
Motorcraft Ultra-Clear Spray Glass Cleaner.
• The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
Motorcraft Premium Windshield Washer Concentrate in the U.S., or
Premium Quality Windshield Washer Fluid in Canada. Be sure to
replace wiper blades when they appear worn or do not function
properly.
• Do not use abrasives, as they may cause scratches.
• Do not use fuel, kerosene, or paint thinner to clean any parts.
If you cannot remove those streaks after cleaning with the glass cleaner
or if the wipers chatter and move in a jerky motion, clean the outer
surface of the windshield and the wiper blades using a sponge or soft
cloth with a neutral detergent or mild-abrasive cleaning solution. After
cleaning, rinse the windshield and wiper blades with clean water. The
windshield is clean if beads do not form when you rinse the windshield
with water.
Do not use sharp objects, such as a razor blade, to clean the
inside of the rear window or to remove decals, as it may cause
damage to the rear window defroster’s heated grid lines.
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FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 32 million Ford and Lincoln owners have discovered the
powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare – Covers 113 components, and includes many high-tech
items.
BaseCare – Covers 84 components.
PowertrainCare – Covers 29 critical components.
Ford ESP is honored by all Ford and Lincoln Dealers in the U.S.
and Canada It’s the only extended service plan authorized and backed
by Ford Motor Company. That means you get:
• Reliable, quality service anywhere you go.
• Factory-trained technicians.
• Ford Authorized Parts used with every covered repair.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs, you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus, exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump starts.
• Out-of-fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
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