
Setting 911 Assist OnPress the information button > Apps > 911 Assist, then select
ON.
You can also access 911 Assist by:
• Pressing the Menu icon > Settings > Phone > 911 Assist, or
• Pressing the Menu icon > Help > 911 Assist.
To Ensure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
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911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
• The vehicle’s battery or SYNC system has no power.
• The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, U.S. Only)
WARNING: Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note: Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Note: In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note: Cellular phone and SMS charges may apply when making a report.
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Setting a Destination
Press the green corner of your touchscreen, then the Dest button when
it appears. Choose any of the following:
Destination selections
My Home Street Address
Favorites Intersection
Previous Destinations City Center
Point of Interest (POI) Map
Emergency Previous Starting Point
Freeway Entrance/Exit Latitude/Longitude
1. Enter the necessary information into the highlighted text fields (in any order). For address destination entry, the Go! button appears
once all the necessary information has been entered. Pressing the Go!
button makes the address location to appear on the map. If you
choose Previous Destination, the last 20 destinations you have
selected appear.
2. Select Set as Dest to make this your destination. You can also choose to set this as a waypoint (have the system route to this point on the
way to your current destination) or save it as a favorite. Any Avoid
Areas selections are also considered in route calculation.
3. Choose from up to three different types of routes, then select Start Route.
• Fastest: Uses the fastest moving roads possible.
• Shortest: Uses the shortest distance possible.
• Eco (EcoRoute): Uses the most fuel efficient route.
You can cancel the route or have the system demo the route for you.
Select Route Prefs to set route preferences like avoiding freeways, toll
roads, ferries and car trains as well as to use or not use HOV lanes.
(HOV lanes are High Occupancy Vehicle Lanes also known as carpool or
diamond lanes. These lanes are reserved for people who ride in buses,
vanpools or carpools.)
Note: If Start Route button is not pressed and the vehicle is driven on a
recognized road, the system defaults to the fastest route option and
begins guidance.
During route guidance, the “talking bubble” icon that appears in the
upper right navigation corner (green bar) can be pressed if the user
wants the system to repeat a route guidance instruction. Instructions
decrease with each press.
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INTERIOR MIRROR
WARNING:Do not adjust the mirror when your vehicle is
moving.
Note: Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum or ammonia based cleaning products.
You can adjust the interior mirror to your preference. Some mirrors also
have a second pivot point. This lets you move the mirror head up or
down and from side to side.
Pull the tab below the mirror toward you to reduce glare at night.
Auto-Dimming Mirror (If Equipped)
Note: Do not block the sensors on the front and back of the mirror.
Mirror performance may be affected. A rear center passenger or raised
rear center head restraint may also block light from reaching the sensor.
The mirror will dim automatically to reduce glare when bright lights are
detected from behind your vehicle. It will automatically return to normal
reflection when you select reverse gear to make sure you have a clear
view when backing up.
EXTERIOR MIRRORS
Power side view mirrors
WARNING: Do not adjust the mirror while the vehicle is in
motion.
To adjust your mirrors:
1. Move the center of the control
right or left to select the mirror to
adjust.
2. Press the arrows to adjust the
mirror.
3. Return the control to the center position to lock mirrors in place.
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Heated outside mirrorsBoth mirrors are heated
automatically to remove ice, mist
and fog when the rear window
defrost is activated.
Do not remove ice from the
mirrors with a scraper or
attempt to readjust the mirror
glass if it is frozen in place.
These actions could cause damage to the glass and mirrors.
Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.
Signal Indicator Mirrors
When the turn signal is activated, the outer portion of the appropriate
mirror housing will blink. This provides an additional warning to other
drivers that your vehicle is about to turn.
Fold-Away Mirrors
Fold the side mirrors in carefully
when driving through a narrow
space, like an automatic car wash.
Blind Spot Mirrors
Your vehicle is equipped with blind spot mirrors. Refer to Blind Spot
Mirrors in theDriving chapter.
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TIRE PRESSURE MONITORING SYSTEM (TPMS)
WARNING:The tire pressure monitoring system is NOT a
substitute for manually checking tire pressure. The tire pressure
should be checked periodically (at least monthly) using a tire gauge,
see Inflating your tires in this chapter. Failure to properly maintain
your tire pressure could increase the risk of tire failure, loss of control,
vehicle rollover and personal injury.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation pressure label. (If your vehicle has tires
of a different size than the size indicated on the vehicle placard or tire
inflation pressure label, you should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle has been equipped with a tire
pressure monitoring system (TPMS) that illuminates a low tire pressure
telltale when one or more of your tires is significantly under-inflated.
Accordingly, when the low tire pressure telltale illuminates, you should
stop and check your tires as soon as possible, and inflate them to the
proper pressure. Driving on a significantly under-inflated tire causes the
tire to overheat and can lead to tire failure. Under-inflation also reduces
fuel efficiency and tire tread life, and may affect the vehicle’s handling
and stopping ability.
Please note that the TPMS is not a substitute for proper tire
maintenance, and it is the driver’s responsibility to maintain correct tire
pressure, even if under-inflation has not reached the level to trigger
illumination of the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a TPMS malfunction indicator
to indicate when the system is not operating properly. The TPMS
malfunction indicator is combined with the low tire pressure telltale.
When the system detects a malfunction, the telltale will flash for
approximately one minute and then remain continuously illuminated.
This sequence will continue upon subsequent vehicle start-ups as long as
the malfunction exists.
When the malfunction indicator is illuminated, the system may not be
able to detect or signal low tire pressure as intended. TPMS malfunctions
may occur for a variety of reasons, including the installation of
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Four-wheel anti-lock brake system (ABS)
Your vehicle is equipped with an anti-lock braking system (ABS). This
system helps you maintain steering control during emergency stops by
keeping the brakes from locking. Noise from the ABS pump motor and
brake pedal pulsation may be observed during ABS braking and the
brake pedal may suddenly travel a little farther as soon as ABS braking is
done and normal brake operation resumes. These are normal
characteristics of the ABS and should be no reason for concern.
Using ABS
When hard braking is required, apply continuous force on the brake
pedal. Do not pump the brake pedal since this will reduce the
effectiveness of the ABS and will increase your vehicle’s stopping
distance. The ABS will be activated immediately, allowing you to retain
steering control during hard braking and on slippery surfaces. However,
the ABS does not decrease stopping distance.
Brake assist
The brake assist system provides full braking force during panic braking
situations. It detects a rapid application of the brake pedal and uses the
ABS system to achieve maximum braking pressure. Once a panic brake
application is detected, the system will remain activated as long as the
brake pedal is pressed or ABS is engaged. The system is deactivated by
either releasing the brake pedal or coming to a complete stop. When the
system activates, noise from the ABS pump motor and brake pedal
pulsation may be observed; this is normal.
ABS warning lampThe ABS lamp in the instrument cluster momentarily
illuminates when the ignition is turned on. If the light does not
illuminate during start up, remains on or flashes, the ABS may
be disabled and may need to be serviced.
Even when the ABS is disabled, normal braking is still effective.
(If your BRAKE warning lamp illuminates with the parking
brake released, have your brake system serviced immediately.)
Regenerative braking system
Your vehicle uses a feature known as regenerative braking. This is used
to simulate the engine braking of an internal combustion engine and
assist the standard brake system while recovering some of the energy of
motion and storing it in the battery to improve fuel economy. The
standard brake system is designed to fully stop the car if regenerative
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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card
included in your Owner manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement cost is the customer’s
responsibility).
• fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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