
Setting 911 Assist OnPress the information button > Apps > 911 Assist, then select
ON.
You can also access 911 Assist by:
• Pressing the Menu icon > Settings > Phone > 911 Assist, or
• Pressing the Menu icon > Help > 911 Assist.
To Ensure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
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911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
• The vehicle’s battery or SYNC system has no power.
• The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, U.S. Only)
WARNING: Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note: Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Note: In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note: Cellular phone and SMS charges may apply when making a report.
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MENU
Under the menu setting, you can set your clock, access and make
adjustments to the display, sound and vehicle settings as well as access
settings for specific modes or the help feature.
Setting the Clock
Note:The date is set by your vehicle’s GPS; you cannot manually set the
date.
Note: If the battery has been disconnected, the vehicle needs to acquire
a GPS signal to update the clock. Once your vehicle acquires the signal,
it may take a few minutes for the update to display the correct time.
1. Press the Menu icon > Clock.
2. Press + and to adjust the time.
From this screen, you can also make other adjustments such as 12– or
24–hour mode, activate GPS time synchronization and have the system
automatically update new time zones.
Once you update any settings they will be automatically saved.
Display Settings
To access and make adjustments to the touchscreen display, using the
touchscreen:
Press the Menu icon > Display, then choose any of the following:
• Brightness
• Auto Dim On/Off
• Mode: Auto, Day or Night
• Edit Wallpaper
To access and make adjustments to the touchscreen display
using voice commands, press the voice button on your steering
wheel controls and when prompted, say “Display Settings”.
Uploading Photos for Your Home Screen Wallpaper
Your system allows you to upload and view up to 32 photos.
To access:
Note: You cannot load photos directly from your camera. You must
access the photos from either your USB mass storage device or from an
SD card.
To upload photos, press the Menu icon > Display > Edit Wallpaper, then
follow the system prompts to upload your photographs.
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•Do not put objects under the front seats that will interfere with the
airflow to the back seats.
• Remove any snow, ice or leaves from the air intake area at the base of
the windshield.
• To improve the A/C cool down, drive with the windows open for
approximately 2–3 minutes after starting the vehicle or until the
vehicle has “aired out.”
• The A/C system is used to cool both the interior of the vehicle and the
high voltage battery. In hot outside temperatures, interior cooling may
be temporarily reduced if the high voltage battery requires cooling.
Keep the vehicle plugged in (when possible) to allow automatic
battery cooling in high temperature conditions.
• Interior heating is done by an electrical heater. Set the fan at a lower
speed to get a warmer outlet temperature on cold days.
• A small amount of air may be felt from the floor vent regardless of the
air distribution setting that is selected.
Maximum Cooling Performance
1. Press MAX A/C. The system defaults to single zone operation and the
coldest temperature setting. LO appears in the display.
2. A/C,
andwill be selected.
3. Fan speed will be increased to the highest speed, but can be adjusted
as desired.
Side Window Defogging or Defrosting 1. Select air distribution through the floor vent.
2. Select air distribution through the panel vent.
3. Select A/C.
4. Adjust the temperature control to maintain comfort.
5. Set the fan to the highest speed.
6. Direct the outer instrument panel vents toward the side windows.
To increase airflow to the outer instrument panel vents, close the vents
located in the middle of the instrument panel.
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Improving Vehicle Drive Range
Your vehicle is equipped with a high voltage electric compressor and a
high voltage electric heater. You can increase your driving range by
minimizing the amount of energy expended to cool or heat the interior
during the drive.
•Press the brake pedal and power button while the vehicle is charging
to switch the climate control system on. This is beneficial because it
draws as much power as possible from the wall charge and not the
high voltage battery.
• Pre-condition the interior temperature during vehicle charging
reduces the battery energy use on the interior comfort and improves
range. See Convenience charging with MyFord mobile in the
Charging Your High Voltage Battery chapter.
• Hot and cold temperatures make your vehicle use more energy to
achieve and maintain a comfortable interior temperature. Park the
vehicle in the shade or in a parking structure when hot, and in a
garage when cold.
• Consider opening a window (or windows) to let fresh air circulate, if
weather conditions permit. Maximum energy savings can be achieved
by switching the climate system off. Do this only if conditions exist
for safe vehicle operation.
• Reduce fan speed.
• Set the AUTO temperature a couple degrees cooler than you normally
do on cold days and a couple degrees higher on hot days. Use the
heated seats on cold days to increase interior comfort.
• Switch the air conditioning system off in mild temperatures or low
humidity conditions.
• Defrost mode automatically turns the air conditioning on to
dehumidify the air, and cannot be switched off. If defogging or
defrosting is not necessary, select a non-defrost mode and disengage
air conditioning to extend vehicle range.
• Air conditioning and heating functions are automatically switched off
(unless in defrost mode) when driving distance to empty is zero miles
(zero km). The interior fan continues to operate, however.
Touchscreen Features
Your vehicle is equipped with a touchscreen system. You can access
climate features using the touchscreen and voice commands. Refer to
Touchscreen climate controls in theMyFord Touch chapter for more
information.
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REAR WINDOW DEFROSTER
Note:The vehicle must be in Ready to Drive for this feature to work.
The rear window defroster control is located on the climate control panel
and works to clear the rear window of fog and thin ice.
Press
Rto turn the rear window defroster on. An indicator light on the
control will illuminate when active. The rear window defroster turns off
automatically after a predetermined amount of time, if a low battery
condition is detected or when the ignition is turned off or to the
accessory position. To manually turn off the rear window defroster at any
time, press the control again.
If your vehicle is equipped with both rear defroster and heated mirrors,
the same control will activate both. Refer to Heated outside mirrorsin
the Driver Controls chapter.
Do not use razor blades or other sharp objects to clean the inside
of the rear window or to remove decals from the inside or the
rear window. This may cause damage to the heated grid lines and
will not be covered by your warranty.
CABIN AIR FILTER
Note: A cabin air filter must be installed at all times to prevent foreign
objects from entering the system. Running the system without a filter in
place could result in degradation or damage to the system.
Your cabin air filter is located in the passenger foot well area. The cabin
air filter element is designed to reduce the concentration of airborne
particles such as dust, spores and pollen in the air being supplied to the
interior of the vehicle. The presence of a particulate filter element
provides the following benefits:
• Improves your driving comfort by reducing particle concentration.
• Improves the interior compartment cleanliness.
• Protects the climate control components from particle deposits.
For replacement intervals regarding the cabin air filter, see the
Scheduled Maintenance chapter. For more information regarding your
filter, see your authorized dealer.
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PANEL DIMMER CONTROLUse to adjust the brightness of the
instrument panel and all applicable
lit components in the vehicle during
headlamp and parking lamp
operation.
•Tap the right control to brighten
all interior lit components
incrementally, or
• Press and hold the right control
until the desired lighting level is
reached.
• Tap the left control to dim all
interior lit components
incrementally, or
• Press and hold the left control
until the desired lighting level is
reached.
Note: If the low voltage battery under the hood is disconnected,
discharged, or a new low voltage battery is installed, the dimmer will set
the illuminated components to the maximum setting automatically. This
will ensure that your displays are visible under all lighting conditions.
The brightness can then be adjusted to the users preference.
AIMING THE HEADLAMPS
The headlamps on your vehicle are properly aimed at the assembly plant.
If your vehicle has been in an accident, the alignment of your headlamps
should be checked by your authorized dealer.
Vertical aim adjustment
1. Park the vehicle directly in front of a wall or screen on a level surface,
approximately 25 feet (7.6 meters) away.
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AUXILIARY POWER POINTS
WARNING:Do not plug optional electrical accessories into the
cigarette lighter socket (if equipped). Improper use of the lighter
can cause damage not covered by your warranty, and can result in fire
or serious injury.
Note: Do not insert objects other than an accessory plug into the power
point. This will damage the outlet and blow the fuse.
Note: Do not hang any type of accessory or accessory bracket from the
plug.
Note: Do not use the power point over the vehicle capacity of 12 volts
DC 180 watts or a fuse may blow.
Note: Do not use the power point for operating a cigarette lighter
element.
Note: Improper use of the power point can cause damage not covered
by your warranty.
Note: Always keep the power point caps closed when not in use.
Run the engine for full capacity use of the power point. To prevent the
battery from being discharged:
• Do not use the power point longer than necessary when the engine is
not running.
• Do not leave devices plugged in overnight or when the vehicle is
parked for extended periods.
Locations
Power points may be found:
• on the center console
• on the rear of the center console.
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