2011 TOYOTA CAMRY HYBRID Warranty And Maintenance Guide

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W
e realize thatyour confidence in
the quality andreliability ofour
products wasakey factor in
your decision tobuy aToyota. Wealso
know howdisruptive theloss of
transportation canbetoyour daily routine.
That’s whywe’re pleased tooffer youthe
benefits ofour Transportation Assistance
Policy.
Under thispolicy, youareeligible for
transportation assistanceifyour Toyota
must bekept overnight for
warranty-covered repairs.Thepolicy
applies whenyourvehicle mustbekept
overnight forany ofthe following reasons:
•The warranty repairswilltake longer
than onedaytocomplete.
• The warrantable conditionrequires
extensive diagnosis.
• The parts needed forthe warranty
repairs arenot readily available and
your vehicle isinoperative orunsafe
to drive.
The policy doesnotapply when warranty
repairs canbecompleted inone daybut
the vehicle mustbekept overnight dueto
dealer orowner scheduling conflicts.
The Transportation AssistancePolicy
applies forthe duration ofthe New Vehicle
Limited Warranty. Thepolicy applies toall
2011 model-year Toyotassoldand
serviced byauthorized Toyotadealerships
in the mainland UnitedStatesandAlaska.
For further details, pleaseconsult your
Toyota dealer.
Transportation Assistance
WARRANTY
Introduction7

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B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
WARRANTY
8Introduction

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California residents: Toyotaoffersyou
assistance throughanarbitration program
called theCalifornia DisputeSettlement
Program (CDSP).Abrochure aboutthe
program isfound inyour glove box.For
additional information, calltheToyota
Customer Experience Centerat(800)
331-4331. Youmay alsocontact theCDSP
directly at(888) 300-6237. Failuretouse
the CDSP mayaffect yourrights and
remedies underCalifornia’s “LemonLaws.”
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct.You
may alsoberequired touse the
Dispute Settlement ProgramorCDSP
before seeking remedies underthe
“Lemon Laws”ofyour state. Please
check theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet forthe requirements applicable
to your state.
Thisinformation abouttheDispute
Settlement Programsiscorrect asofthe
date ofprinting. However, theprograms
may bechanged withoutnotice.Forthe
most current information aboutthe
programs, calltheToyota Customer
Experience Centerat(800) 331-4331.
IfYou Need Assistance
WARRANTY
Introduction9

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Warranty Coverages ataGlance
WARRANTY
10Introduction

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Warranty Coverages ataGlance
WARRANTY
Introduction11

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2011 model
year Camry Hybrid vehicles distributed by
Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Limitations
Theperformance ofnecessary repairsand
adjustments isthe exclusive remedyunder
these warranties orany implied warranties.
Toyota doesnotauthorize anyperson to
create foritany other obligation orliability
in connection withthisvehicle.
Any implied warranty ofmerchantability
or fitness foraparticular purposeis
limited tothe duration ofthese written
warranties. Somestates donot allow
restrictions onhow long animplied
warranty lasts,sothis limitation maynot
apply toyou.
Your Rights UnderStateLaw
These warranties giveyouspecific legal
rights. Youmay alsohave other rights that
vary from statetostate.
General Warranty Provisions
WARRANTY
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WHAT ISCOVERED AND
HOW LONG
Basic Warranty
Thiswarranty coversrepairs and
adjustments neededtocorrect defects in
materials orworkmanship ofany part
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 36months or
36,000 miles,whichever occursfirst,with
the exception ofwheel alignment and
wheel balancing, whicharecovered for
12 months or20,000 miles,whichever
occurs first.
Hybrid System Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofthe components listed
here andsupplied byToyota, subjectto
the exceptions indicatedunder“What Is
Not Covered” onpages 14-15.
•Battery controlmodule (battery
voltage sensor)
• Hybrid battery
• Hybrid control module (power
management controlmodule)
• Inverter withconverter
Coverage isfor 96months or
100,000 miles,whichever occursfirst.
Powertrain Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany component listed
below andinthe next column and
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
Engine
Cylinder blockandhead andallinternal
parts, timing gearsandgaskets, timing
chain/belt andcover, valvecovers, oilpan,
oil pump, engine mounts, enginecontrol
computer, waterpump, fuelpump, seals
and gaskets.
Transaxle/Motor/Generator
Case andallinternal parts,transaxle
mounts, sealsandgaskets.
Front-Wheel-Drive System
Final drive housing andallinternal parts,
axle shafts, driveshafts, constant velocity
joints, fronthubandbearings, sealsand
gaskets.
New Vehicle Limited Warranty
WARRANTY
YourWarranties inDetail13

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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
14YourWarranties inDetail