2011 TOYOTA CAMRY HYBRID Warranty And Maintenance Guide

WARRANTY &
MAINTENANCE GUIDE
www.toyota.com
2011
CAMRY HYBRID
If your
name
or address
has
changed
or you
purchased
your
Toyota
as
a
used
vehicle,
please
complete
and
mail
the
attached
card,
even
if your
warranty
coverage
has
expired.
This
will
enable
Toyota
to contact
you
with
important
product
or safety
updates
concerning
your
vehicle.
If the
card
is no
longer
attached,
please
call
the
Toyota
Customer
Experience
Center
at (800)
331-4331.
Check
one:
Same
owner,
name
and/or
address
has
changed
New
owner,
purchased
vehicle
used
Same
owner,
additional
driver
who
should
receive
product/safety
updates
Mr.
Mrs.
Ms.
Miss
Dr.
First
name
M.I.
Last
name
Company
name
Street
address
or P.O.
Box
Apt.
or suite
number
City
State
Zip code–Check
here
if
address
below
is for company
This information
is obtained
solely
for the use of Toyota
Motor
Sales,
U.S.A.,
Inc.
Toyota
occasionally
sends
special
promotional
offers
to registered
owners.
Check
here
if you prefer
not to receive
these
offers.
Vehicle
Identification
Number
(required
to process
change)
Mo.
Day
Year
/
/
Effective
date
of
this
information
Primary
phone
number
–
–
Alternate
phone
number
–
–
E-mail
address
E V V
OWN
ER INF
ORMA
TIO
N CHANG
E
FO
RM
00505-11WMG-CAMHPrinted in U.S.A. 12/0909-TCS-03797

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
Saf E Ty Pr ECau TIO nS
Your Camry Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is on the driver’s side of the vehicle under the carpeted
flap on the floor next to the second-row bench seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Toyota recommends having maintenance and repairs for your Camry Hybrid
per formed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .
90106toyD1R1.indd 212/22/09 4:09 AM

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T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2011
(CAH) 2011(CAH)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance7
If You Need Assistance8
Warranty Coverages at a Glance10
Your Warranties in Detail
General Warranty Provisions 12
New Vehicle Limited Warranty 13
Federal Emission Control Warranty17
California Emission Control Warranty 23
Tire Limited Warranty29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service 32
Table of Contents
2

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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty 35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items 54
Vehicle Identification 57
Find It Online
For your convenience, scheduled maintenance information for your vehicle is also
available at www.ToyotaOwnersOnline.com . From the site’s home page, go to the
“Scheduled Maintenance” link. Then
select your vehicle’s model name,
model year and current time or
mileage. You’ll be able to instantly
view the recommended maintenance
items for your vehicle.
Table of Contents
3

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A
t Toyota, ourtoppriority isalways
our customers. Weknow your
Toyota isan important partofyour
life and something youdepend onevery
day. That’s whywe’re dedicated tobuilding
products ofthe highest qualityand
reliability.
Our excellent warranty coverage is
evidence thatwestand behind thequality
of our vehicles. We’reconfident —asyou
should be— that your Toyota willprovide
you with many yearsofenjoyable driving.
To further demonstrate ourcommitment to
our customers’ satisfaction, occasionally
we may establish aspecial policy
adjustment topay forspecific repairsthat
are nolonger covered bywarranty. When
we establish suchapolicy adjustment, we
mail details toall applicable ownerswe
have onrecord. That’swhyit’simportant
to send inthe card atthe back ofthis
booklet ifyou change youraddress orif
you’ve purchased thisvehicle froma
previous owner.
To provide youwith added protection
against unexpected servicecosts,weoffer
Toyota ExtraCarevehicle service
agreements andToyota AutoCarepre-paid
maintenance programs.Bothofferplans to
meet awide variety ofneeds. Your
dealership canhelp youselect theplan
that’s bestforyou. Our
goal isfor every Toyota customer to
enjoy outstanding quality,dependability
and peace ofmind throughout their
ownership experience. Wewant youtobe
a satisfied member ofthe Toyota family
for many milestocome.
Pages 5–32ofthis booklet describe
the terms ofToyota warranty coverage
as well asgeneral owner
responsibilities. Thescheduled
maintenance sectiondescribes your
vehicle’s maintenance requirements. Be
sure toreview thisinformation
carefully, sinceproper maintenance is
required toensure thatwarranty
coverage remainsintact.
Allinformation inthis booklet isthe latest
available atthe time ofpublication and,
with theexception ofthe emission control
warranties, issubject tochange without
notice.
Satisfaction DowntheRoad
WARRANTY
4Introduction

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
ThisToyota vehicle maybeequipped with
an electronic “immobilizer” anti-theft
system. Whenthekey isinserted intothe
ignition switchittransmits anelectronic
code toan immobilizer computer.The
engine willonly start ifthe code inthe key
matches thecode inthe immobilizer. Ifthe
code doesnotmatch, theimmobilizer
disables theignition andfuelsystems.
While anexact physical copyofthe key
will open thedoor andallow retrieval of
items locked inthe vehicle, itwon’t start
the vehicle unlessthekey has thesame
code asthe immobilizer.
SECURITY
For security purposes, accesstokey
codes andservice procedures for
electronically registeringreplacement keys
is restricted. OnlyaToyota dealeror
certain bonded/registered independent
locksmiths cangenerate replacement keys.
TheImmobilizer Key
WARRANTY
Introduction5

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REPLACING THEKEY
Upon purchase, eachvehicle shouldhave
two master keys,onevalet keyand an
aluminum tagwith akey-code imprinted
on it.
To generate afully functional replacement
key (one thatwillboth open thedoors and
start theengine), oneofthe master keys
is required. Tomake akey that willopen
the door forretrieval ofitems locked
inside thevehicle, thevalet keyor
aluminum key-codetagcan beused. Ifa
master keyorthe aluminum key-codetag
is not available, aToyota dealerorcertain
registered locksmiths canobtain thekey
code from arestricted-access database.
These businesses canalso access a
service utilitytoreprogram the
immobilizer ifall registered masterkeys
have been lost.IfaToyota dealerisnot
available, pleasereferto www.aloa.org to
find abonded/registered locksmithwho
performs highsecurity keyservice.
KEEPING THEKEY SAFE
Replacing animmobilizer keymay be
costly. Itis advisable tokeep aspare
master keyand thealuminum key-code
tag inasafe place. Ifyou record the
key-code inmore thanoneplace, donot
record itin away thatcanbeeasily
identified andassociated withthevehicle.
For example, don’tleavethecode
somewhere thatcanbeaccessed bya
valet. Itis wise tokeep acopy ofthe
key-code outsideofthe vehicle.
If the vehicle wasdelivered withlessthan
all three keysandthealuminum key-code
tag, consider havingtheToyota dealerora
qualified independent automotive
locksmith makeaduplicate keybefore you
need it.
TheImmobilizer Key
WARRANTY
6Introduction