2011 TOYOTA CAMRY HYBRID Warranty And Maintenance Guide

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Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are covered bythis warranty. Currently,
Connecticut, Maine,Maryland,
Massachusetts, NewJersey, New
Mexico, NewYork, Oregon,
Pennsylvania, RhodeIsland, Vermont
and Washington arethe other states to
which thiswarranty applies.Vehicles
covered bythis warranty arealso
covered bythe Federal Emission
Control Warranty (seepage 17).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
TheCalifornia AirResources Board(CARB)
and Toyota arepleased toexplain the
emission controlsystem warranty foryour
2011 vehicle. InCalifornia, newmotor
vehicles mustbedesigned, builtand
equipped tomeet thestate’s stringent
anti-smog standards. CARBregulations
require thatToyota mustwarrant the
emission controlsystem onyour vehicle
for the time periods indicated onthe next
page, provided therehasbeen noabuse,
neglect orimproper maintenance ofyour
vehicle.
Your emission controlsystem mayinclude
parts suchasthe fuel injection system,
ignition system, catalytic converter and
engine computer. Alsoincluded maybe
hoses, belts,connectors andother
emissions-related assemblies.
Where awarrantable conditionexists,
Toyota willrepair yourvehicle atno cost
to you, including diagnosis, partsand
labor.
California EmissionControlWarranty
WARRANTY
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MANUFACTURER’S
WARRANTY COVERAGE
Selectedstates1
For15years or150,000 miles,whichever
occurs first:2
•Ifyour vehicle failsasmog-check test,
all necessary repairsandadjustments
will bemade byToyota toensure that
your vehicle passesthetest. Thisis
your Emission ControlSystem
PERFORMANCE WARRANTY.
• Subject tothe specific terms
pertaining tomaintenance described
on the following pages,ifany
emissions-related partisdefective, the
part willberepaired orreplaced by
Toyota. Thisisyour Emission Control
System DEFECT WARRANTY.
Pennsylvania andWashington
Vehicles Only3
1)For three years or50,000 miles,
whichever occursfirst:
• Ifyour vehicle failsasmog-check test,
all necessary repairsandadjustments
will bemade byToyota toensure that
your vehicle passesthetest. Thisis
your Emission ControlSystem
PERFORMANCE WARRANTY.
• Ifan emissions-related partlisted on
pages 18–19 isdefective, thepart will
be repaired orreplaced byToyota.
This isyour SHORT-TERM Emission
Control System DEFECT WARRANTY.
Specific components mayhave longer
coverage undertheterms ofthe
Powertrain Warranty.
2) For seven yearsor70,000 miles,
whichever occursfirst:
• Ifan emissions-related partlisted on
page 25isdefective, thepart willbe
repaired orreplaced byToyota. Thisis
your LONG-TERM EmissionControl
System DEFECT WARRANTY.
1AppliestoCalifornia, Connecticut, Maine,Maryland, Massachusetts, NewJersey, NewMexico, NewYork,
Oregon, RhodeIslandandVermont vehiclesequipped withaCalifironia CertifiedEmission ControlSystem.
2Warranty coverageforthe hybrid battery is10 years or150,000 miles,whichever occursfirst.3Applies toPennsylvania andWashington vehiclesequipped withaCalifornia CertifiedEmission Control
Warranty.
California EmissionControlWarranty
WARRANTY
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Parts List:Long-Term Emission
Defect Warranty (Pennsylvania
and Washington Vehicles
Only* )
Theparts listed herearecovered forseven
years or70,000 miles,whichever occurs
first.
Air/Fuel Metering System
•Engine control computer (engine
control module)
• Throttle body
AirInduction System
•Intake manifold andintake airsurge
tank
Catalyst System
•Exhaust frontpipe(including catalytic
converter)
• Exhaust manifold (including manifold
converter)
Evaporative ControlSystem
•Charcoal canister
• Fuel tank
Hybrid System
•Battery controlmodule (battery
voltage sensor)†
• Hybrid battery†
• Hybrid control module (power
management controlmodule)†
• Inverter withconverter†
• Transaxle (including motorand
generator)
OWNER’S WARRANTY
RESPONSIBILITIES
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
recommends thatyouretain allreceipts
covering maintenance onyour vehicle, but
Toyota cannot denywarranty coverage
solely forthe lack ofreceipts oryour
failure toensure theperformance ofall
scheduled maintenance.
You areresponsible forpresenting your
vehicle toaToyota dealership assoon as
a problem exists.Thewarranty repairs
should becompleted inareasonable
amount oftime, nottoexceed 30days.
You should alsobeaware thatToyota may
deny youwarranty coverage ifyour vehicle
or apart hasfailed duetoabuse, neglect,
improper maintenance orunapproved
modifications.
If you have anyquestions regardingyour
warranty rightsandresponsibilities, you
should contact theToyota Customer
Experience Centerat(800) 331-4331 or
the California AirResources Board,Mobile
Source Control Division, at9528 Telstar
Avenue, P.O.Box8001, ElMonte, CA
91734-8001.
* Applies toPennsylvania andWashington vehiclesequipped withaCalifornia CertifiedEmission Control
Warranty.
† Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
California EmissionControlWarranty
WARRANTY
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WHAT ISNOT COVERED
These warranty obligations donot apply to
failures ornoncompliance causedby:
•The useofreplacement partsnot
certified inaccordance with
aftermarket partscertification
regulations.
• The useofreplacement partsnot
equivalent inquality ordesign to
original equipment parts.
Provisionsunderthe“What IsNot
Covered” sectionofthe New Vehicle
Limited Warranty alsoapply tothis
warranty.
MAINTENANCE
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
California EmissionControlWarranty
WARRANTY
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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
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REPAIR DELAYS
IfaToyota dealership isunable to
complete repairsonyour vehicle within
30 days, youmay have therepairs made
under Toyota’s provisions foremergency
warranty repairs.Seepage 32for details.
IFYOU HAVE QUESTIONS
Ifyou have questions orconcerns about
your vehicle’s California emissionwarranty
coverage, pleasefollowthesteps
described under“IfYou Need Assistance”
on pages 8-9.Youmay alsorequest
information fromorreport complaints to:
California AirResources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box8001
El Monte, CA91734-8001
(800) 242-4450
California EmissionControlWarranty
WARRANTY
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OBTAINING WARRANTY
SERVICE
The tires thatcome asoriginal equipment
on your vehicle arewarranted bytheir
manufacturer andnotToyota. Aseparate
warranty statement forthe tires isin your
glove box.
To obtain service foratire defect, takethe
tire toan authorized dealerofthe tire
manufacturer. (Refertoyour local phone
directory fordealer locations.) YourToyota
dealer mayalsobeable toassist youin
obtaining warrantyservicefromthe
manufacturer.
For additional warrantyinformation or
service assistance, contactthetire
manufacturer directly.
ORIGINALEQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535Marriott Drive
Nashville, TN37214
Bridgestone: (800)847-3272
Firestone: (800)356-4644
Michelin NorthAmerica
One Park WaySouth
P.O. Box19001
Greenville, SC29602
(800) 847-3435
TireLimited Warranty
WARRANTY
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GENERAL INFORMATION
Youareresponsible forensuring thatyour
Toyota isoperated andmaintained
according tothe instructions inthe
Owner’s Manualandthisbooklet.
You should keepdetailed recordsof
vehicle maintenance, sinceunder some
circumstances theymayberequired for
warranty coverage. Theserecords should
include dateofservice, mileage attime of
service andadescription ofservice
performed and/orpartsinstalled. Foryour
convenience, amaintenance logis
included inthis booklet. Ifyou sellyour
vehicle, youshould giveyour maintenance
records tothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailures causedby
lack ofproper maintenance arenot
covered underwarranty.
WHERE TOGO FOR
MAINTENANCE
You may have maintenance performedon
your vehicle byany qualified personor
facility. However, Toyotarecommends
having maintenance performedbyan
authorized Toyotadealership.
Toyota dealership technicians arespecially
trained tomaintain andrepair Toyota
vehicles. Theystaycurrent onthe latest
service information throughToyota
technical bulletins, servicepublications
and training courses. Manyarealso
certified throughtheToyota Certification
Program, whichinvolves aseries of
rigorous writtenexaminations. Feelfreeto
ask any Toyota dealership toshow you
their technicians’ credentials.
You canbeconfident you’regetting the
best possible serviceforyour vehicle
when youtake itto aToyota dealership.
Operation andMaintenance
WARRANTY
30Your Responsibilities