2011 TOYOTA CAMRY HYBRID glove box

JOBNAME:280573-2011-cah-toyw PAGE:8SESS: 11OUTPUT: MonDec2117:22:48 2009
/tweddle/toyota/sched-maint/280573-en-cah/wg
B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
WARRANTY
8Introduction

JOBNAME:280573-2011-cah-toyw PAGE:9SESS: 11OUTPUT: MonDec2117:22:48 2009
/tweddle/toyota/sched-maint/280573-en-cah/wg
California residents: Toyotaoffersyou
assistance throughanarbitration program
called theCalifornia DisputeSettlement
Program (CDSP).Abrochure aboutthe
program isfound inyour glove box.For
additional information, calltheToyota
Customer Experience Centerat(800)
331-4331. Youmay alsocontact theCDSP
directly at(888) 300-6237. Failuretouse
the CDSP mayaffect yourrights and
remedies underCalifornia’s “LemonLaws.”
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct.You
may alsoberequired touse the
Dispute Settlement ProgramorCDSP
before seeking remedies underthe
“Lemon Laws”ofyour state. Please
check theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet forthe requirements applicable
to your state.
Thisinformation abouttheDispute
Settlement Programsiscorrect asofthe
date ofprinting. However, theprograms
may bechanged withoutnotice.Forthe
most current information aboutthe
programs, calltheToyota Customer
Experience Centerat(800) 331-4331.
IfYou Need Assistance
WARRANTY
Introduction9

JOBNAME:280573-2011-cah-toyw PAGE:16SESS: 11OUTPUT: MonDec2117:22:48 2009
/tweddle/toyota/sched-maint/280573-en-cah/wg
DISPUTE RESOLUTION
Ifadispute arisesregarding yourwarranty
coverage, pleasefollowthesteps
described under“IfYou Need Assistance”
on pages 8-9.Please notethatyoumust
use theDispute Settlement Program(or,in
California, theCDSP) beforeseeking
remedies throughacourt action pursuant
to the Magnuson-Moss WarrantyAct.You
may alsoberequired touse theDispute
Settlement ProgramorCDSP before
seeking remedies underthe“Lemon Laws”
of your state. Please checktheappropriate
page ofthe
Owner’s Warranty Rights
Notification
booklet (located inyour glove
box) forthe requirements applicableto
your state.
New Vehicle Limited Warranty
WARRANTY
16YourWarranties inDetail

JOBNAME:280573-2011-cah-toyw PAGE:29SESS: 11OUTPUT: MonDec2117:22:48 2009
/tweddle/toyota/sched-maint/280573-en-cah/wg
OBTAINING WARRANTY
SERVICE
The tires thatcome asoriginal equipment
on your vehicle arewarranted bytheir
manufacturer andnotToyota. Aseparate
warranty statement forthe tires isin your
glove box.
To obtain service foratire defect, takethe
tire toan authorized dealerofthe tire
manufacturer. (Refertoyour local phone
directory fordealer locations.) YourToyota
dealer mayalsobeable toassist youin
obtaining warrantyservicefromthe
manufacturer.
For additional warrantyinformation or
service assistance, contactthetire
manufacturer directly.
ORIGINALEQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535Marriott Drive
Nashville, TN37214
Bridgestone: (800)847-3272
Firestone: (800)356-4644
Michelin NorthAmerica
One Park WaySouth
P.O. Box19001
Greenville, SC29602
(800) 847-3435
TireLimited Warranty
WARRANTY
YourWarranties inDetail29