2011 Ram 3500 Owner's Manual

CAUTION!
Failure to follow these procedures could result in
damage to the charging system of the booster vehicle
or the discharged vehicle.
1. Connect the positive(+)end of the jumper cable to the
positive(+)post of the discharged vehicle.
2. Connect the opposite end of the positive(+)jumper
cable to the positive(+)post of the booster battery.
3. Connect the negative end(-)of the jumper cable to the
negative(-)post of the booster battery.
4. Connect the opposite end of the negative(-)jumper
cable to a good engine ground (exposed metal part of the
discharged vehicle’s engine) away from the battery and
the fuel injection system.
WARNING!
Do not connect the cable to the negative post (-) of the
discharged battery. The resulting electrical spark
could cause the battery to explode and could result in
personal injury.
5. Start the engine in the vehicle that has the booster
battery, let the engine idle a few minutes, and then start
the engine in the vehicle with the discharged battery.
Once the engine is started, remove the jumper cables in
the reverse sequence:
6. Disconnect the negative(-)jumper cable from the
engine ground of the vehicle with the discharged battery.
7. Disconnect the negative end(-)of the jumper cable
from the negative(-)post of the booster battery.
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8. Disconnect the opposite end of the positive(+)jumper
cable from the positive(+)post of the booster battery.
9. Disconnect the positive(+)end of the jumper cable
from the positive(+)post of the discharged vehicle.
If frequent jump-starting is required to start your vehicle
you should have the battery and charging system in-
spected at your authorized dealer.
CAUTION!
Accessories that can be plugged into the vehicle
power outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular phones, etc.).
Eventually, if plugged in long enough, the vehicle’s
battery will discharge sufficiently to degrade battery
life and/or prevent the engine from starting.
FREEING A STUCK VEHICLE
If the vehicle becomes stuck in snow, sand or mud, it can
often be moved by a rocking motion. Move the shift lever
rhythmically between DRIVE and REVERSE while ap-
plying slight pressure to the accelerator. In general, the
least amount of accelerator pedal pressure to maintain
the rocking motion without spinning the wheels or racing
the engine is most effective.
CAUTION!
Racing the engine or spinning the wheels may lead to
transmission overheating and failure. Allow the en-
gine to idle with the shift lever in NEUTRAL for at
least one minute after every five rocking-motion
cycles. This will minimize overheating and reduce
the risk of transmission failure during prolonged
efforts to free a stuck vehicle.6
WHAT TO DO IN EMERGENCIES 505

Allow the engine to idle with the transmission shift lever
in NEUTRAL for at least one minute after every five
rocking-motion cycles. This will minimize overheating
and reduce the risk of transmission failure during pro-
longed efforts to free a stuck vehicle.
CAUTION!
•When “rocking” a stuck vehicle by moving be-
tween 1st and REVERSE, do not spin the wheels
faster than 15 mph (24 km/h), or drivetrain damage
may result.
•Revving the engine or spinning the wheels too fast
may lead to transmission overheating and failure.
It can also damage the tires. Do not spin the
wheels above 30 mph (48 km/h).
WARNING!
Fast spinning tires can be dangerous. Forces gener-
ated by excessive wheel speeds may cause damage, or
even failure, of the axle and tires. A tire could
explode and injure someone. Do not spin your vehi-
cle’s wheels faster than 30 mph (48 km/h) or for
longer than 30 seconds continuously without stop-
ping when you are stuck and do not let anyone near
a spinning wheel, no matter what the speed.
506 WHAT TO DO IN EMERGENCIES

EMERGENCY TOW HOOKS — IF EQUIPPED
Your vehicle may be equipped with emergency tow
hooks.
NOTE:For off-road recovery, it is recommended to use
both of the front tow hooks to minimize the risk of
damage to the vehicle.
WARNING!
•Chains are not recommended for freeing a stuck
vehicle. Chains may break, causing serious injury
or death.
•Stand clear of vehicles when pulling with tow
hooks. Tow straps and chains may break, causing
serious injury.
CAUTION!
Tow hooks are for emergency use only to rescue a
vehicle stranded off-road. Do not use tow hooks for
tow truck hookup or highway towing. You could
damage your vehicle.
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WHAT TO DO IN EMERGENCIES 507

TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial wrecker service. If the
transmission and drivetrain are operable, disabled vehicles may also be towed as described under “Recreational
Towing” in the “Starting and Operating” section.
Towing ConditionWheels OFF
the Ground2WD Models 4WD Models
Flat Tow NONEIf transmission is operable:
•Trans inNEUTRAL
•30 mphmax(48 km/h)
•15 miles (24 km)maxdistanceSee instructions in “Recreational Tow-
ing” under “Starting and Operating”
•Auto Trans inPARK
•Manual Trans in gear (NOTNeutral
•T/case inNEUTRAL
•To w i nforwarddirection
Wheel Lift or Dolly
To wFrontNOT ALLOWED
Rear OKNOT ALLOWED
FlatbedALL BEST METHOD BEST METHOD
508 WHAT TO DO IN EMERGENCIES

Proper towing or lifting equipment is required to prevent
damage to your vehicle. Use only tow bars and other
equipment designed for the purpose, following equip-
ment manufacturer ’s instructions. Use of safety chains is
mandatory. Attach a tow bar or other towing device to
main structural members of the vehicle, not to bumpers
or associated brackets. State and local laws applying to
vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
position, not the ACC position.
If the vehicle’s battery is discharged, see Brake/
Transmission Interlock Manual Override (under Starting
and Operating, Automatic Transmission) for instructions
on shifting the automatic transmission out of the PARK
position for towing.CAUTION!
•Do not attempt to use sling type equipment when
towing. When securing the vehicle to a flat bed
truck, do not attach to front or rear suspension
components. Damage to your vehicle may result
from improper towing.
•If the vehicle being towed requires steering, the
ignition must be in the ON/RUN or ACC position,
not in the LOCK position.
Towing Without the Ignition Key Fob
Special care must be taken when the vehicle is towed
with the ignition in the LOCK position. The only ap-
proved method of towing without the ignition key is
with a flatbed truck. Proper towing equipment is neces-
sary to prevent damage to the vehicle.
6
WHAT TO DO IN EMERGENCIES 509

Two-Wheel Drive Models
The manufacturer recommends towing your vehicle with
all four wheelsOFFthe ground using a flatbed.
If flatbed equipment is not available, and the transmis-
sion is operable, the vehicle may be towed (with rear
wheels on the ground) with the transmission inNEU-
TRAL. Speed must not exceed 30 mph (48 km/h) and the
distance must not exceed 15 miles (24 km).
CAUTION!
Towing faster than 30 mph (48 km/h) or farther than
15 miles (24 km) with rear wheels on the ground can
cause severe damage to the transmission. Such dam-
age is not covered by the New Vehicle Limited
Warranty.
If the transmission is not operable, or the vehicle must be
towed faster than 30 mph (48 km/h) or farther than15 miles (24 km), tow with the rear wheelsOFFthe
ground. Acceptable methods are to tow the vehicle on a
flatbed, or with the rear wheels raised using a wheel lift
or towing dolly.
Four-Wheel Drive Vehicles
The manufacturer recommends towing with all wheels
OFFthe ground. Acceptable methods are to tow the
vehicle on a flatbed or with one end of vehicle raised and
the opposite end on a towing dolly.
If flatbed equipment is not available, and the transfer
case is operable, the vehicle may be towed (in the
forward direction, withALLwheels on the ground),IF
the transfer case is in NEUTRAL and the transmission is
inPARK(for automatic transmissions) or in gear (NOT
in Neutral, for manual transmissions). Refer to “Recre-
ational Towing” in “Starting and Operating” for further
information.
510 WHAT TO DO IN EMERGENCIES

CAUTION!
•Front or rear wheel lifts should not be used.
Internal damage to the transmission or transfer
case will occur if a front or rear wheel lift is used
when towing.
•Failure to follow these towing methods could
result in damage to the transmission and/or trans-
fer case. Such damage is not covered by the New
Vehicle Limited Warranty.
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WHAT TO DO IN EMERGENCIES 511