2011 FORD E SERIES phone

Putting a call on/off hold
You can put an active phone call on hold to have a private conversation
within the vehicle cabin, or to answer another incoming call. To put an
active call on hold:
Note:To scroll, press
SEEKor/.
1. Press MENU. The display will read CALL MENU.
2. Scroll repeatedly until HOLD appears in the radio display.
3. Press OK. The display will read HOLD ON/OFF.
4. Press OK when the desired selection appears in the radio display.
Note:If you are putting the current call on hold to answer another call,
press
or PHONE to answer the incoming call. Each subsequent press
of
or PHONE will put the active call on hold and reactivate the call
on hold.
Enter tones
While in an active call, SYNCallows you to enter tones (i.e. entering
numbers for passwords), using the radio display.
Note:To scroll, press
SEEKor/.
1. When on an active call, press MENU.
2. Scroll repeatedly until ENTER TONES appears in the radio display.
3. Press OK.
4. Scroll repeatedly until the desired number appears in the radio
display.
5. Press OK. An audible tone will sound as confirmation. Repeat the
process as many times as necessary.
Joining two calls (multiparty /conference call)
To join two separate calls and speak to both through SYNC:
Note:To scroll, press
SEEKor/.
1. When on an active call, press
. This will put your first call on hold.
2. When on an active call, press
or PHONE. This will put your first
call on hold.
3. Place the second call by accessing the contact information through
SYNCor by using voice recognition and saying the contact name or
number and placing the call.
SYNCphone features
19SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

4. Once you are actively in the second call, press MENU. CALL MENU
will appear.
5. Scroll repeatedly until JOIN CALLS appears in the radio display.
6. Press OK. The display will read JOIN CALLS?
7. Press OK to confirm. The system will join both calls into one and you
will be able to speak to both parties at the same time. The radio display
will indicate that your conference call is active.
Note:SYNCsupports a maximum of three callers on a multiparty/
conference call.
Accessing your call history and phone book during an active call
Note:Accessing your phone book is a speed dependent feature. The
vehicle must be moving less than 3 mph (5 km/h) to use this feature.
You can access your call history and phone book while on an active call.
Note:To scroll, press
SEEKor/.
1. Press MENU. The display will read CALL MENU.
2. Scroll repeatedly until CALL HISTORY / PHONE BOOK appears in the
display.
3. Press OK. The system will take you to the chosen menu item.
Refer toCall HistoryandAccessing your phone bookfor further details
on making selections in those menus.
HOW SYNCINTERACTS WITH YOUR BLUETOOTH ENABLED
CELLULAR PHONE
While SYNChas a variety of features, many of them are dependent on
your device’s functionality. To ensure that you have a compatible device
or to check which features are compatible with SYNC, please check
your device’s user guide and also visit www.SyncMyRide.com.
One of the main features of SYNCis hands-free calling which works in
conjunction with yourBluetoothenabled cellular phone to offer many
options within the SYNCPHONE MENU.
SYNCphone features
20SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Pressor PHONE to access the following items when you are not in
an active call:
PHONE MENU
Note:PHONE MENU will appear briefly to indicate that you are in the
PHONE MENU.
•PHONE REDIAL
•CALL HISTORY
•PHONE BOOK
•TEXT MESSAGE
•PHONE SETTINGS
•SERVICES (if equipped, U.S. only)
•911 ASSIST™ (if equipped)
•VEHICLE HEALTH (if equipped, U.S. only)
•APPLICATIONS (if available)
•SYSTEM SETTINGS
•EXIT PHONE
PHONE REDIAL
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. PHONE REDIAL will appear in the radio display.
3. Press OK to confirm the selection.
4. The display will read REDIAL? Press OK to confirm. The radio display
will read REDIALING....asitisplacingthecall.
CALL HISTORY
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll, press
SEEKor/.
SYNCphone features
21SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

1. Pressor PHONE to enter PHONE MENU.
2. Scroll repeatedly until CALL HISTORY appears in the radio display.
3. Press OK to confirm the selection and enter the CALL HISTORY
menu.
4. Scroll repeatedly to cycle through INCOMING, OUTGOING or MISSED.
5. Press OK when the desired selection appears in the radio display.
6. Scroll repeatedly to cycle through the desired calls.
7. Press OK or
or PHONE to call the desired selection.
Note:SYNCwill attempt to automatically re-download your phone
book/call history each time your phone connects to SYNC(if the auto
download feature is on and if yourBluetoothenabled cellular phone
supports this feature).
ACCESSING YOUR PHONE BOOK
Note:This is a phone dependent feature.
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to browse your phone book. However, if your
phone supports phone book downloads, you can access your contacts at
any time by pressing VOICE or
and saying the contact’s name.
When you pair your phone with SYNC, you can choose to download
your cellular phone book. SYNCcan support downloading up to
approximately 2,000 entries perBluetoothenabled phone.
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until PHONE BOOK appears in the radio display.
3. Press OK to confirm the selection. If there are fewer than 255 listings,
SYNCwill list them alphabetically in flat file mode. If there are more
than 255 entries listed, SYNCwill organize them into quick select
alphabetical categories (i.e. AAAAA-MMMMM and MMMMN — ZZZZZ).
The number of categories will vary depending on the number of entries
downloaded.
4. If there are more than 255 entries, scroll repeatedly to cycle through
these categories until the desired category appears in the radio display.
5. Press OK to confirm.
6. Scroll repeatedly to cycle through the desired contact.
SYNCphone features
22SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

7. Once the desired entry is reached, press OK oror PHONE to call
the entry.
Note:Once your contact is selected, you can scroll untilSpeak thisis
chosen. Press OK to hear how the system would say the contact
information. This can be helpful when using voice commands with the
system.
For further information, refer toModifying your phone book.
Note:If the auto download feature is on, SYNCwill automatically
re-download your phone book/call history every time yourBluetooth
enabled cellular phone connects to SYNC.
TEXT MESSAGING
Note:Downloading and sending text messages viaBluetoothis a phone
dependent feature.
To access the text messaging menu:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until TEXT MESSAGE appears in the radio display.
3. Press OK to confirm the selection. If SYNCdetects that your
Bluetoothenabled cellular phone does not support downloading text
messaging viaBluetooth, UNSUPPORTED will appear in the radio display
and SYNCwill return you to the main menu.
4. INBOX XX will appear in the radio display showing the number of
messages in your inbox.
5. Press OK to have SYNCread your message back to you.
6. Scroll repeatedly to cycle through:
•SEND NEW MSG
•DOWNLOAD MSG
•DELETE ALL
•RETURN
7. Once your desired selection appears on the screen, press OK to
confirm your selection. Refer to the following specific section(s) for
further details on these options.
SYNCphone features
23SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Sending new text messages
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNCallows you to send new text messages using a predefined set of
15 messages. To access and choose from these messages:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until TEXT MESSAGE appears in the radio display.
3. Press OK to confirm the selection. If SYNCdetects that your
Bluetoothenabled cellular phone does not support downloading text
messaging viaBluetooth, UNSUPPORTED will appear in the radio display
and SYNCwill return you to the main menu.
4. INBOX XX will appear in the radio display showing the number of
messages in your inbox.
5. Scroll repeatedly until SEND NEW MSG appears in the radio display.
6. Press OK to confirm. SYNCwill now allow you to cycle through the
list.
7. Scroll repeatedly to cycle through the following predefined messages:
•Can’t talk right now•Call me
•Call you later•CUin10minutes
•CUin20minutes•Ye s
•No•Why?
•Thanks•Where R you?
•I need more directions•I love you
•Too funny•Can’t wait to see you
•I’m stuck in traffic
Note:Your text messages may vary depending on your audio system.
For example, your system may have the text message ‘B there in
5 minutes’ instead of ‘C U in 5 minutes’.
8. When the desired listing appears on the screen, press OK to confirm
the selection. Once you know the message you want to send, you will
now select to whom you are sending the message.
9. Scroll repeatedly to cycle through:
PHONE BOOK: Allows you to select a name within your phone book to
send the message.
SYNCphone features
24SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

CALL HISTORY: Allows you to select from your recent calls.
ENTER NUMBER: Allows you to audibly enter phone numbers.
10. When the desired selection appears in the radio display, press OK to
confirm and scroll to cycle through the selections to reach the desired
phone number.
11. The display will read SEND MESSAGE? Press OK to confirm. SYNC
will take you back to your inbox.
Note:Each text message sent by SYNCwill be followed by the
signature: “This message was sent from my __”. The message will say
either Ford, Lincoln or Mercury, depending on your vehicle.
Downloading your unread text messages
If your phone supports downloading text messages viaBluetoothwireless
technology, you can download your unread text messages to SYNC.
Note:SYNCdoes not download read text messages from your phone.
Note:Once the messages are downloaded, they will be noted as ‘read’ in
yourBluetoothenabled cellular phone.
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until TEXT MESSAGE appears in the radio display.
3. Press OK on your audio system to confirm the selection. INBOX XX
will appear in the display showing the number of messages in your inbox.
4. Scroll repeatedly until DOWNLOAD MSG appears in the radio display.
5. Press OK to confirm your selection. The radio display will read
DOWNLOADING MESSAGES.
6. Once the downloaded text messages have been retrieved, SYNCwill
take you into your inbox.
Deleting all your text messages
You can delete all your current text messages from SYNC.
Note:This will not delete messages from yourBluetoothenabled cellular
phone.
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until TEXT MESSAGE appears in the radio display.
SYNCphone features
25SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

3. Press OK to confirm the selection. INBOX XX will appear in the radio
display showing the number of messages in your inbox.
4. Scroll repeatedly until DELETE ALL appears in the radio display.
5. Press OK to confirm your selection. The radio display will read ALL
DELETED and the system will return you to your TEXT MESSAGE
menu.
Note:SYNCdoes not automatically download all of your unread text
messages at every connection cycle (as it does with call history and
phone book if automatic download is on).
PHONE SETTINGS
Note:These are phone dependent features.
Under the phone settings menu on SYNC, you can view the status of
your paired phone withBluetoothwireless technology, select from
various ring tones, select message notification on/off, change phone book
entries and auto download your cellular phone book among other
features. To access the phone settings menu:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until PHONE SETTINGS appears in the radio display.
3. Press OK to confirm and enter the PHONE SETTINGS menu.
4. Scroll repeatedly to cycle through the following selections:
•PHONE STATUS•SET RINGER
•MESSAGE NOTIFICATION•MODIFY PHONEBOOK
•AUTODOWNLOAD•RETURN
Phone status
Note:This is a phone dependent feature.
This feature shows you the provider, name, signal power, battery power
and roaming status of the connected phone. To view your phone’s status:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to access the PHONE MENU.
2. Scroll repeatedly until PHONE SETTINGS appears in the radio display.
3. Press OK to confirm selection. This will take you into the PHONE
SETTINGS menu.
SYNCphone features
26SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)