2011 FORD E SERIES service

SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving and that you comply with all applicable laws.
•Do not attempt to service or repair SYNC. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
PRIVACY INFORMATION
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNCor the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC.
Introduction
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USING VOICE COMMANDS WITH SYNC
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing VOICE or
, wait until the tone sounds and
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
•At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•SYNC
•Bluetooth Audio•Line in
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
USB:Say to access the device connected to the USB port.
SYNC:Say to return to the main menu.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Voice recognition system overview
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Cancel:Say to cancel the requested action.
Vehicle health report (if equipped):Say to request to run a vehicle
health report on your vehicle.
Services (if equipped):Say to place a call to the information services
portal where you can access Traffic, Directions and Information.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
At any time, while in voice settings, you may say these commands
to adjust the voice settings:
•Interaction mode advanced•Interaction mode standard
•Confirmation prompts on•Confirmation prompts off
•Media candidate lists on•Media candidate lists off
•Phone candidate lists on•Phone candidate lists off
Interaction mode standard/advanced:Standard interaction mode
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts.
Confirmation prompts on/off:Confirmation prompts are short
questions asked by the system when the system has not clearly heard or
understood your request.Note:Even with Confirmation prompts turned
OFF, you may be asked to confirm settings occasionally.
Phone/media candidate lists on/off:Candidate lists are a list of
possible results from your voice commands. These occur when SYNC
has equal confidence of several possible results from your voice
command.
For voice commands available in SYNCphone mode, refer toVoice
commands in phone modein the Phone chapter.
For voice commands available in SYNCmedia mode, refer toVoice
commands in media modein the Media chapter.
Voice recognition system overview
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Supplement, 2nd Printing
USA(fus)

SYSTEM CONTROLS
SYNCwill interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of some radio and steering wheel
controls as well as their respective function(s).
Radio controlSteering wheel
controlFunction
PHONE
Press to activate SYNChands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
N/A VOICE
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to theVoice recognition
system overviewchapter for further
information.
SEEK
/
TUNE knob
,
,
Press / turn to scroll through various
menus and selections.
OK OK Press to confirm your selection.
SYNCsystem controls
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At any time, you may say these commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle health report
(if equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
Voice commands when using Traffic, Directions & Information
services (if equipped, U.S. only)
When connected to services, you may say any of the following
commands:
•Services•Help
•Go back•Repeat
Available services (and voice commands) include:
•Traffic•Directions
•Business search•Sports
•News•Weather
•Favorites
For a complete list of services, say, “What are my choices?” when in the
services menu.
When directions are downloaded and route guidance is active, press
or VOICE on your steering wheel controls and you may say any of the
following voice commands:
•Next turn•Route status
•Route summary•Cancel route
•Update route•Voice guidance ON
•Voice guidance OFF•Guidance display on/off (late
availability, if equipped)*
* Note:These voice commands are only available on vehicles that have a
center integrated display.
SYNCphone features
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Pressor PHONE to access the following items when you are not in
an active call:
PHONE MENU
Note:PHONE MENU will appear briefly to indicate that you are in the
PHONE MENU.
•PHONE REDIAL
•CALL HISTORY
•PHONE BOOK
•TEXT MESSAGE
•PHONE SETTINGS
•SERVICES (if equipped, U.S. only)
•911 ASSIST™ (if equipped)
•VEHICLE HEALTH (if equipped, U.S. only)
•APPLICATIONS (if available)
•SYSTEM SETTINGS
•EXIT PHONE
PHONE REDIAL
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. PHONE REDIAL will appear in the radio display.
3. Press OK to confirm the selection.
4. The display will read REDIAL? Press OK to confirm. The radio display
will read REDIALING....asitisplacingthecall.
CALL HISTORY
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll, press
SEEKor/.
SYNCphone features
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TRAFFIC, DIRECTIONS AND INFORMATION
(IF EQUIPPED, U.S. ONLY)
Note: Your Traffic, Directions and Information feature requires
activation prior to use. Visit www.SyncMyRide.com to register.
There is a free introductory period associated with the Traffic, Directions
and Information feature, but youmustregister to use this feature.
Stay connected — even in your car. Using advanced vehicle sensors,
integrated GPS technology and comprehensive map and traffic data,
SYNCwith Traffic, Directions and Information connects you to
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports and weather. For a complete list of services, or to
learn more, please visit www.SyncMyRide.com.
Note:To scroll, press
SEEKor/.
To connect using voice commands:
1. Press
or VOICE.
2. When prompted, say, “Services”.
3. Once connected, follow the voice prompts to request your desired
service such as “Traffic” or “Directions”. You can also say, “What are my
choices?” to receive a complete list of available services from which to
choose.
4. To return to the services menu, say “Services” or for help, simply say,
“Help”.
To connect using the phone menu:
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SERVICES appears in the radio display.
3. Press OK to confirm and enter the SERVICES menu. CONNECT will
appear in the radio display.
4. Press OK. SYNCwill initiate the call to the services portal.
5. Once connected, follow the voice prompts to request your desired
Service such as Traffic or Directions. You can also say, “What are my
choices?” to receive a complete list of available services from which to
choose.
6. To return to the services menu, say “Services” or for help, simply say,
“Help”.
To disconnect,press and hold
or PHONE.
SYNCphone features
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RECEIVING TURN BY TURN DIRECTIONS
To begin receiving directions:
1. Connect using either the voice commands or phone menu above.
2. When prompted, say, “Directions”.
3. Follow the voice prompts to identify your desired destination.
4. Once your destination is selected, a route is downloaded to your
vehicle.
TURN BY TURN DIRECTION FEATURES
Once directions are downloaded, you can then access other features
such as: Next turn, Route status, Route summary, cancel route, update
route and also voice guidance.
To access these features through the phone menu:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SERVICES appears in the radio display.
3. Press OK to confirm and enter the SERVICES menu.
4. Scroll repeatedly to cycle through:
•Next turn:Repeats the next turn instruction.
•Route status:Provides the number of miles and approximate time to
your destination.
•Route summary:Provides the full list of remaining turn instructions.
•Cancel route:Cancels the turn by turn driving directions.
•Update route:Downloads an updated route to your destination.
•Voice guidance on/off:When voice guidance is set to on, the system
will provide spoken directions and a visual display of the directions.
When voice guidance is turned off, the system will provide
turn-by-turn tones and a visual display of the directions without
spoken guidance.
•Guidance display (late availability, if equipped):If your vehicle is
equipped with a center integrated display, you can set this feature to
‘Always on’ and the system will display your next guidance direction in
the center integrated display.
5. When your desired feature appears in the display, press OK to confirm
and initiate the feature.
SYNCphone features
31SeeEnd User License Agreementat the end of this book
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USA(fus)