Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands.
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
•Be aware that SYNC’s
microphone is either in your
rear mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•The system
may not be
“reading” the
name the same
way you are
saying it.•Review the media voice
commands at the beginning of
the media chapter.
•Say the song or artist exactly
as they are listed. If you say,
“Play Artist Prince”, the system
will not play music by Prince
and the Revolution or Prince
and the New Power Generation.
•Ensure that you are saying
the complete title such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you will have to spell
them. LOLA will require you to
say, “ Play L-O-L-A”
•Don’t use special characters in
the title as the system will not
recognize them.
Troubleshooting
75SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)
•The system’s microphone is either located in your rear view mirror or
in the headliner just above your windshield. Ensure that the
microphone area is kept free of obstructions.
•To better understand how the system interprets your phone book
contacts, select a contact and then scroll untilSpeak thisis selected
and press OK. The system will read the contact and you can better
understand how to say the contact for the next time.
•To better understand how the system interprets your media titles,
when the desired selection is playing, press VOICE or
, and when
prompted, say “What’s playing?”. The system will read the title to you
so that you will know how to say the selection so that the system will
understand.
•For more information on your voice recognition system, refer to the
Voice Recognition System Overviewchapter.
SYNCcustomer support
If your questions are still not resolved, please contact SYNCcustomer
support, available Monday through Saturday: 8:30am-8:00pm EST. You
can also access on-line support on the web site during these same hours.
Note:Times are subject to change due to holidays.
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Troubleshooting
77SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)
