2011 FORD E SERIES phone

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands.
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
•Be aware that SYNC’s
microphone is either in your
rear mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•The system
may not be
“reading” the
name the same
way you are
saying it.•Review the media voice
commands at the beginning of
the media chapter.
•Say the song or artist exactly
as they are listed. If you say,
“Play Artist Prince”, the system
will not play music by Prince
and the Revolution or Prince
and the New Power Generation.
•Ensure that you are saying
the complete title such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you will have to spell
them. LOLA will require you to
say, “ Play L-O-L-A”
•Don’t use special characters in
the title as the system will not
recognize them.
Troubleshooting
75SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters.
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone chapter.
•Ensure that you are saying
the contacts exactly as they are
listed. For example, if a contact
is saved as Joe Wilson, say, “Call
Joe Wilson”.
•The system does better if you
list full names such as “Joe
Wilson” rather than “Joe”.
•Don’t use special characters
such as 123 or ICE as the
system will not recognize them.
•If contacts are saved in CAPS,
you will have to spell them. JAY
will require you to say, “ Call
J-A-Y”.
Helpful Hints
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•Ensure that you are speaking naturally and without any large pauses
between words.
•After you press VOICE or
to begin a voice session, wait until the
prompt sounds andListeningappears in the display. Anything spoken
prior to this will not register with the system.
•You can, at any time, interrupt the system while it is speaking by
pressing VOICE or
during an active voice session. The system will
respond with a listening prompt and allow you to speak a command.
•For a list of available voice commands, you can press VOICE or
and say, “Help” after the tone. The system will audibly list voice
commands available in your current mode.
Troubleshooting
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Supplement, 2nd Printing
USA(fus)

•The system’s microphone is either located in your rear view mirror or
in the headliner just above your windshield. Ensure that the
microphone area is kept free of obstructions.
•To better understand how the system interprets your phone book
contacts, select a contact and then scroll untilSpeak thisis selected
and press OK. The system will read the contact and you can better
understand how to say the contact for the next time.
•To better understand how the system interprets your media titles,
when the desired selection is playing, press VOICE or
, and when
prompted, say “What’s playing?”. The system will read the title to you
so that you will know how to say the selection so that the system will
understand.
•For more information on your voice recognition system, refer to the
Voice Recognition System Overviewchapter.
SYNCcustomer support
If your questions are still not resolved, please contact SYNCcustomer
support, available Monday through Saturday: 8:30am-8:00pm EST. You
can also access on-line support on the web site during these same hours.
Note:Times are subject to change due to holidays.
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Troubleshooting
77SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

GLOSSARY OF TERMS
Autoplay:With Autoplay turned ON, SYNCallows you to listen to
music which has already been randomly indexed during the indexing
process. With Autoplay turned off, the chosen music will not begin to
play until all of the music has been indexed by SYNC. Depending on the
size of the material, this may take a few minutes.
Bluetooth enabled cellular phone:Any cellular phone which has the
Bluetoothwireless technology which will enable the phone to connect
with SYNCand exchange information wirelessly.
Digital media player / USB Device:This is a generic term used to
signify any of the following media devices: iPod, Zune™, “Plays from
device” players, and most USB drives (thumb drives, flash drives, PEN
drives, etc.)
Discoverable mode:A mode which allows otherBluetoothenabled
devices to find yourBluetoothenabled device.
Discovery mode:A mode which allows yourBluetoothenabled device
to search for other ‘discoverable’Bluetoothenabled devices.
In-band ringing:This is a phone dependent feature. If yourBluetooth
enabled cellular phone supports this feature, SYNCcan play your ring
tone during incoming calls.
Indexing:A process in which SYNCbuilds a voice recognition grammar
for the media content of your digital media player. While indexing,
SYNCwill play already indexed media if Autoplay is on. However, voice
recognition is not available for the media until the indexing process is
complete.
Metadata:Descriptive tags embedded in your digital media which
provide SYNCwith information such as ARTIST, ALBUM, GENRE and
TRACK.
Pairing:To use yourBluetoothenabled cellular phone with SYNC, you
must go through a pairing (bonding) process. “Pairing” is a special
process used when two devices connect for the first time. The pairing
process is used to generate a link key that is used for authentication
purposes during subsequentBluetoothconnections between the two
devices.
PIN (Personal Identification number):This six digit number
(sometimes referred to as a passkey) will be shown in the radio display
during the pairing process with yourBluetoothenabled device. You do
not need to write down this number as it will only be used for that
specific pairing procedure.
Glossary
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2011 SYNC/MGM(mgm)
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911 assist™ .................................33
A
Accessing and using your USB
port ..............................................49
Accessing call history/phone
book during active call ...............20
Accessing system settings .........53
Accessing vehicle applications ..53
Accessing your phone book .......22
Accessing your playlists .............64
Active call menu options ...........18
Adding a Bluetooth media
device which is in discoverable
mode ............................................55
Adding a Bluetooth media
device which is in discovery
mode ............................................54
Adding (pairing) a phone ..........39
Answering an incoming call .......16
Applications .................................38
Automatically download your
phone book ..................................29
C
Call history ..................................21
Changing the SYNClanguage
setting ....................................43, 58
Connecting a Bluetooth media
device ...........................................55
Connecting a digital media
player to SYNC.........................48
Connecting a phone ....................40
D
Delete a device ...........................56Deleting a phone .........................41
Deleting all phones .....................42
Deleting all text messages .........25
Downloading unread text
messages ......................................25
E
End user license agreement ......79
Ending a call ...............................16
Exiting phone mode ...................16
Exploring the USB device ..........66
H
How SYNCinteracts with
your Bluetooth device ................20
I
Incoming new text message ......17
Installing new vehicle
applications ...........................44, 60
J
Joining two calls
(multiparty/conference call) ......19
M
Making a call ...............................16
Message notification ...................27
Modifying your phone book .......28
P
Pairing media devices to
SYNC....................................54–55
Index
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Pairing your phone .....................39
Performing a master reset ...44, 59
Phone dependent features ...........6
Phone redial ................................21
Phone settings ............................26
Phone status ...............................26
Play menu ....................................56
Playing a specific track ..............65
Playing similar music ..................67
Privacy information ......................5
Putting a call on/off hold ...........19
Q
Quick reference chart ................11
R
Returning to factory
defaults ..................................43, 59
S
Safety information ........................5
Selecting and playing specific
albums .........................................63
Selecting and playing specific
artists ...........................................62
Selecting different genres ..........63
Selecting different media
sources .........................................49
Sending new text messages .......24
Setting a phone as primary .......40
Setting a ring tone ......................27
Streaming music from your
phone ...........................................50SYNCcustomer support ...........77
SYNCvoice recognition
feature ...........................................6
System settings ...........................38
T
Text messaging ...........................23
Traffic, Directions and
Information ..................................30
Turning Bluetooth on/off ............41
Turning prompts on/off ........42, 57
U
Using privacy mode ....................18
Using SYNC’s play menu ..........60
Using the Auxiliary input jack
(Line in) ......................................51
Using the media settings ............52
Using the play all feature ...........61
Using the quick dial feature ......17
Using voice commands with
SYNC............................................9
Using your media menu .............48
V
Vehicle health report ..................36
Voice commands in media
mode ............................................46
Voice commands in phone
mode ............................................13
W
What is SYNC? ............................4
What’s playing? ...........................48
Index
87
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)